View all outsourcing firms


3.8/5 • Glassdoor rating


Hexaware is a global next-gen transformation-led BPO services firm focused on transforming customer experience through a client-centric approach. Hexaware possesses an unrivalled depth of experience and expertise in the business process services industry. In this rapidly-growing market, our three-pronged strategy of Automate Everything(R), Cloudify Everything(R) and Transform Customer Experiences(R) endeavors to drive human-machine collaboration to solve complex business problems.

What Hexaware offers its clients

Hexaware specializes in omnichannel customer services delivered from 15+ global delivery centers, quicker resolutions with zero queues while leveraging the optimal combination of human-bot support for self-help or assisted solutions. Our intuitive tools, AI and analytics and technology innovations help drive seamless transitions between various communication channels to enhance personalization and elevate experience through empathy rich contextual interactions.

How Hexaware outshines the competition

We are a global company which brings in a strong blend of BPO services enabled by best in class automation technology and CRM platforms at an attractive price level. Our contact centers in more than 15 locations deliver consistent experiences to marquee clients both Fortune 500 companies and small and medium companies.

Hexaware company structure

Hexaware Technologies is owned by Carlyle Group. We are a global company which brings in a strong blend of BPO services enabled by best in class automation technology and CRM platforms at an attractive price level. Our contact centers in more than 15 locations deliver consistent experiences to marquee clients both Fortune 500 companies and small and medium companies.

Sample highlight service offering of Hexaware

We are a transformative BPO services provider, located in more than 15 countries globally and owned by Carlyle Group which is the second largest private equity in the world. We provide omnichannel customer services to more than 100 clients globally, leveraging the optimal combination of human-bot support for self-help or assisted solutions


32nd St., Taguig, Metro Manila, Philippines

Public or Private


Seats or staff



$1 bil. - $5 bil.

  • Ecommerce
  • Financial Services
  • Retail
  • Telecoms
  • Travel



Ashish Bhatla

Year Founded


Countries of fulfillment
  • Australia
  • Belgium
  • Germany
  • India
  • Mexico
  • Netherlands
  • Philippines
  • Poland
  • Russia
  • United Kingdom
  • United States
  • Build-Operate-Transfer
  • Customer Service
  • Full service BPO
  • Output-based
  • Specialized BPO Vertical
Contact information


About Hexaware: Review and comparison

Hexaware helps companies transform and embrace the digital era of businesses through a combination of human innovation and technology.

The company was founded in 1990 and has since grown to become a global company with more than 5,000 employees worldwide. The firm started its operations in India and gradually expanded into its current global presence.

As an IT BPO service provider, Hexaware serves clients across a wide array of industries and offers an equally extensive range of services.

Hexaware’s core values are deeply ingrained in its operations and have earned the company various corporate awards and recognitions through the years.

Hexaware Outsourcing

Hexaware’s headquarters are located in Navi Mumbai, India. It also has offices in over 30 other locations across the globe, including the Philippines, Japan, and Germany.

The company aims to help clients achieve business transformation through strategic cloud computing, insights-driven algorithm, and data-driven insights.

Hexaware’s BPO services and pricings

Hexaware has an extensive list of services offered to clients from various industries. The company’s offerings range from finance and banking to education and healthcare.

Below are just a few of Hexaware’s offered services. A full list is available on the company’s website.

Business intelligence and analytics services

  • Data modernization
  • Decision sciences lab
  • Data visualization
  • Internet of things

Business process services

  • Omnichannel customer experience
  • HIPAS – intelligent process automation
  • Marketing operations
  • Finance and accounting
  • Revenue cycle management
  • Banking and financial services
  • Insurance
  • Healthcare

Digital assurance services

  • Autonomous testing
  • BOT and AI testing
  • Cloud quality assurance
  • Data-centric testing
  • Managed testing
  • Test automation
  • Performance engineering

Digital core transformation

  • Enterprise architecture
  • Cloud native
  • Legacy modernization
  • Hybrid integration
  • Data modernization

Digital IT Ops

  • Application managed services
  • Automation-as-a-service
  • Cloud Ops
  • Infrastructure management services
  • Managed digital assurance

Enterprise and next gen cloud solutions

  • BPM
  • Low-code/No-code services
  • Oracle EBS
  • Oracle cloud
  • Peoplesoft services
  • SAP services
  • Workday services

The offerings above are catered to businesses in the following industries:

  • Banking
  • Capital market
  • Education
  • Government and public services
  • Life sciences and healthcare
  • Hi-tech, platforms, and information services
  • Hospitality
  • Insurance
  • Logistics
  • Manufacturing
  • Professional services
  • Retail and CPG
  • Telecom, media, and entertainment
  • Transportation
  • Travel

Hexaware’s pricings

Schedule a call with Hexaware’s team for a detailed breakdown of the company’s pricing schemes and services packages.

How Hexaware outshines its competition

Hexaware is a longtime player in the IT BPO industry and counts itself among the sector’s pioneers.

Various award-giving bodies have recognized the company in the industry for its exemplary performance and quality service. Among Hexaware’s accolades are multiple leadership recognitions in the ISG Provider Lens Workday Ecosystem US 2022 Quadrant Report.

Hexaware is a highly-certified company, currently holding 7 ISO certifications. It is also CMMI ML 5 appraised, which means Hexaware is a continuously improving organization.

Key executives

Atul K. Nishar (Founder)

Hexaware was founded by Atul Nishar, a well-known figure in India’s IT industry. Nishar acts as Hexaware’s Chairman Emeritus.

Srikrishna (CEO and Executive Director)

Srikrishna is a veteran in the IT industry and has been serving as Hexaware’s CEO since 2014.

Hexaware reviews and comparisons

Hexaware helps bring more value to businesses through digital transformation and innovative IT solutions.

Its various awards and certifications are also proof of the company’s competence in the industry and its commitment to providing quality services to its clients.

Hexaware’s contact information

Hexaware’s main headquarters is located in:

32nd St., Taguig, Metro Manila, Philippines

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +447425603295.

Hexaware news, podcast & articles

No news, podcast & articles available for this BPO

Hexaware videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.