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Hexaware

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About

Hexaware is a global next-gen transformation-led BPO services firm focused on transforming customer experience through a client-centric approach. Hexaware possesses an unrivalled depth of experience and expertise in the business process services industry. In this rapidly-growing market, our three-pronged strategy of Automate Everything(R), Cloudify Everything(R) and Transform Customer Experiences(R) endeavors to drive human-machine collaboration to solve complex business problems.

What Hexaware offers its clients

Hexaware specializes in omnichannel customer services delivered from 15+ global delivery centers, quicker resolutions with zero queues while leveraging the optimal combination of human-bot support for self-help or assisted solutions. Our intuitive tools, AI and analytics and technology innovations help drive seamless transitions between various communication channels to enhance personalization and elevate experience through empathy rich contextual interactions.

How Hexaware outshines the competition

We are a global company which brings in a strong blend of BPO services enabled by best in class automation technology and CRM platforms at an attractive price level. Our contact centers in more than 15 locations deliver consistent experiences to marquee clients both Fortune 500 companies and small and medium companies.

Hexaware company structure

Hexaware Technologies is owned by Carlyle Group. We are a global company which brings in a strong blend of BPO services enabled by best in class automation technology and CRM platforms at an attractive price level. Our contact centers in more than 15 locations deliver consistent experiences to marquee clients both Fortune 500 companies and small and medium companies.

Sample highlight service offering of Hexaware

We are a transformative BPO services provider, located in more than 15 countries globally and owned by Carlyle Group which is the second largest private equity in the world. We provide omnichannel customer services to more than 100 clients globally, leveraging the optimal combination of human-bot support for self-help or assisted solutions

Headquarters

32nd St., Taguig, Metro Manila, Philippines

Public or Private

-

Seats or staff

7000+

Revenue

$ 1 billion

Industries
  • Ecommerce
  • Financial Services
  • Retail
  • Telecoms
  • Travel

Highlights

Domain Authority

60

Site traffic

38,016

OA ranking

-

Glassdoor rating

3.5

CrunchBase ranking

-

Details

Executive

Ashish Bhatla

Year Founded

2004

Countries of fulfillment
  • Australia
  • Belgium
  • Germany
  • India
  • Mexico
  • Netherlands
  • Philippines
  • Poland
  • Russia
  • United Kingdom
  • United States
Sectors
  • Build-Operate-Transfer
  • Customer Service
  • Full service BPO
  • Output-based
  • Specialized BPO Vertical
Contact information

+447425603295

https://hexaware.com/

Social media

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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