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3.4/5 • Glassdoor rating


Outsourcing specialist Inspiro is a BPO/contact center pioneer with more than 20 years’ experience serving some of the world’s best-known companies across various industries including media, telecommunications, travel and hospitality, financial services, utilities, healthcare, retail, and e-commerce.

Inspiro has 14,000 customer champions across 12 sites in the Philippines, the U.S., and Nicaragua. The company has access to a network covering 38,000 customer service champions across 51 sites in three continents through its parent entity, Relia, Inc. of Japan, a member of global conglomerate Mitsui Group.

For more information, visit

What Inspiro offers its clients

Inspiro provides outsourcing services to customers in the United States, the Philippines, the Americas, and Asia-Pacific. Our multilingual, end-to-end, value-driven CX solutions enable our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Our solutions include:
• Customer experience (CX) – Contact center, Omnichannel, and Social media response management
• Automation – Chatbots, Nextgen interactive voice response, and Voice biometrics
• Strategic services – Managed IT services, Process improvement, HR Outsourcing, and Training simulators
• Analytics
• Work-at-Home

How Inspiro outshines the competition

Inspiro’s cultural DNA is deeply rooted in 'malasakit', the Filipino word for genuine care and concern. It is the driving force behind our corporate governance practices, encompassing and permeating every interaction with our colleagues, clients, customers, and communities.


6F LV Locsin Building, 6752 Ayala corner Makati Avenues, 1200, Makati, Metro Manila

Public or Private


Seats or staff




  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • Others
  • Retail
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities



Yuji Hamamoto, President & CEO

Year Founded


Countries of fulfillment
  • Nicaragua
  • Philippines
  • United States
  • Customer Service
Contact information



About Inspiro: Review and comparison

Inspiro is a massive outsourcing specialist firm with more than 32,000 employees stationed throughout the Philippines, China, Thailand, the United States, Japan, Australia, Vietnam, and Nicaragua. With headquarters in Makati City, Metro Manila, this company has provided outsourcing solutions to myriad industries since 2002.

This highly-decorated BPO company has won more than 50 awards since 2009. As one of the top outsourcing firms, Inspiro serves its clients and personnel by following the TEAM is MoRe motto: trust, excellence, accountability, malasakit (genuine concern and care), meritocracy, and respect.

Relia owns Inspiro, which has helped it expand its global reach. Now, the latest reported revenue is between P100 million and P500 million.

Inspiro Outsourcing

Inspiro uses a people-centric approach. Despite its many employees, Inspiro treats them all like family. The firm considers its customers’ clients and personnel part of the same team. Higher-ranking employees provide opportunities and recognition for the staff. 

Also, the employees treat customers like royalty. They work to increase the value they provide to shareholders through continuous profits.

Inspiro’s BPO services and pricings

Inspiro provides valuable, multilingual BPO solutions to global brands. These services include:

  • Customer relationship management
  • Omnichannel customer experiences
  • Automation
  • Social media response management
  • Contact center solutions
  • Customer growth management
  • Chatbots
  • Human resources outsourcing
  • Nextgen interactive voice response
  • Managed IT services
  • Voice biometrics
  • Customer experience management
  • Work-at-home
  • Process improvement
  • Customer experience resiliency
  • Simulate by Inspiro
  • Visual, affinity, word, quantified, optimal, and predictive insights

The firm serves countless industries, including:

  • Automotive
  • Telecommunications
  • Health care
  • Banking and financial services
  • Travel and hospitality
  • Insurance
  • Energy and utilities
  • Technology
  • Retail and eCommerce
  • Media and entertainment

Inspiro’s pricing

Inspiro’s pricing depends on the services ordered and the extent they are used. The company fits its offerings to your budget, providing cost-effective BPO solutions

How Inspiro outshines its competition

Inspiro stands out among other BPO service providers because of its vastness. With more than 32,000 employees (called customer champions), the firm has one of the most extensive global reaches. Furthermore, Inspiro boasts more than 50 awards for its excellent services.

The company also has a simple model to determine clients’ needs. First, the customer champions will align with your goals, discover any places that need change, and develop solutions. Then, they launch the strategies and optimize them by analyzing metrics and making changes as needed.

Key executives

Yuji Hamamoto (President and CEO)

Yuji Hamamoto serves as president and CEO of Inspiro. While from Japan, he has worked in management in Asia, the Middle East, North America, South America, Eastern Europe, and CIS countries.

Takeshi Yoshida (CFO)

Takeshi Yoshida has worked for 20 years in finance, corporate planning, and accounting.

Rommel Regino (Global Head of Sales and Operations)

Rommel Regino has worked in BPO for 20 years and manages sales, business development, and delivery around the globe.

Inspiro reviews and comparisons

Inspiro holds a 3.4-star rating on Glassdoor. Employees praise Inspiro for the friendly work environment, the option to work from home, and the high-quality training. However, many feel the firm does not compensate them well enough for the hours they work.

Regardless, Inspiro hires rookies to the industry and those with more experience, giving everyone the chance to grow. Also, management is extremely helpful, kind, and compassionate to every employee.

Inspiro’s contact information

Inspiro’s main headquarters is located in:

6F LV Locsin Building, 6752 Ayala corner Makati Avenues, 1200, Makati, Metro Manila

Further, you may virtually reach out the company through the following contact information:



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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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