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3.4/5 • Glassdoor rating


A global CX outsourcing leader, Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX) across a network of 58,000 BPO and customer champions in 100 strategic locations. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions integrating strategy, people, innovation, and analytics.

For over 20 years, we have served the CX requirements of the most demanding, fast-growing industries, including telecoms, retail and e-commerce, travel and hospitality, banking, fintech, media, mobility, healthcare, energy, and utilities.

Inspiro is owned by Altius Link, Inc., a synergistic partnership between KDDI Corporation and Mitsui & Co., Ltd. This new company combines KDDI Evolva and Relia’s expertise in contact centers, back-office operations, and information technology to create Japan’s largest contact center by sales value. Altius Link aims to become a leading digital BPO and trusted partner to companies globally.

What Inspiro offers its clients

Our solutions help create transformative customer experiences, using best-of-breed technology for exceptional digital interactions.

CX Strategy and Consulting
• Customer Journey Mapping
• CX Strategy Development
• Omnichannel Experience Design
• Curriculum Design and Training
• Workforce Optimization

CX Management
• Customer Care
• Inbound Sales Support
• Outbound Sales Support
• Technical Support
• Social Media CX
• Billing and Collection
• Customer Loyalty and Retention
• Back-office Support

Digital CX
• Intelligent Automation
• Cloud CX Security
• Customer Engagement
• Analytics and Insights
• Employee Experience

How Inspiro outshines the competition

Inspiro’s cultural DNA is deeply rooted in 'malasakit', the Filipino word for genuine care and concern. It is the driving force behind our corporate governance practices, encompassing and permeating every interaction with our colleagues, clients, customers, and communities.


6F LV Locsin Building, 6752 Ayala corner Makati Avenues, 1200, Makati, Metro Manila

Public or Private


Seats or staff




  • BPO
  • BPO industry
  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • Others
  • Retail
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities



Yuji Hamamoto, President & CEO

Year Founded


Countries of fulfillment
  • Nicaragua
  • Philippines
  • United States
  • Customer Service
Contact information



About Inspiro: Review and comparison

Inspiro is a massive outsourcing specialist firm with more than 32,000 employees stationed throughout the Philippines, China, Thailand, the United States, Japan, Australia, Vietnam, and Nicaragua. With headquarters in Makati City, Metro Manila, this company has provided outsourcing solutions to myriad industries since 2002.

This highly-decorated BPO company has won more than 50 awards since 2009. As one of the top outsourcing firms, Inspiro serves its clients and personnel by following the TEAM is MoRe motto: trust, excellence, accountability, malasakit (genuine concern and care), meritocracy, and respect.

Relia owns Inspiro, which has helped it expand its global reach. Now, the latest reported revenue is between P100 million and P500 million.

Inspiro Outsourcing

Inspiro uses a people-centric approach. Despite its many employees, Inspiro treats them all like family. The firm considers its customers’ clients and personnel part of the same team. Higher-ranking employees provide opportunities and recognition for the staff. 

Also, the employees treat customers like royalty. They work to increase the value they provide to shareholders through continuous profits.

Inspiro’s BPO services and pricings

Inspiro provides valuable, multilingual BPO solutions to global brands. These services include:

  • Customer relationship management
  • Omnichannel customer experiences
  • Automation
  • Social media response management
  • Contact center solutions
  • Customer growth management
  • Chatbots
  • Human resources outsourcing
  • Nextgen interactive voice response
  • Managed IT services
  • Voice biometrics
  • Customer experience management
  • Work-at-home
  • Process improvement
  • Customer experience resiliency
  • Simulate by Inspiro
  • Visual, affinity, word, quantified, optimal, and predictive insights

The firm serves countless industries, including:

  • Automotive
  • Telecommunications
  • Health care
  • Banking and financial services
  • Travel and hospitality
  • Insurance
  • Energy and utilities
  • Technology
  • Retail and eCommerce
  • Media and entertainment

Inspiro’s pricing

Inspiro’s pricing depends on the services ordered and the extent they are used. The company fits its offerings to your budget, providing cost-effective BPO solutions

How Inspiro outshines its competition

Inspiro stands out among other BPO service providers because of its vastness. With more than 32,000 employees (called customer champions), the firm has one of the most extensive global reaches. Furthermore, Inspiro boasts more than 50 awards for its excellent services.

The company also has a simple model to determine clients’ needs. First, the customer champions will align with your goals, discover any places that need change, and develop solutions. Then, they launch the strategies and optimize them by analyzing metrics and making changes as needed.

Key executives

Yuji Hamamoto (President and CEO)

Yuji Hamamoto serves as president and CEO of Inspiro. While from Japan, he has worked in management in Asia, the Middle East, North America, South America, Eastern Europe, and CIS countries.

Takeshi Yoshida (CFO)

Takeshi Yoshida has worked for 20 years in finance, corporate planning, and accounting.

Rommel Regino (Global Head of Sales and Operations)

Rommel Regino has worked in BPO for 20 years and manages sales, business development, and delivery around the globe.

Inspiro reviews and comparisons

Inspiro holds a 3.4-star rating on Glassdoor. Employees praise Inspiro for the friendly work environment, the option to work from home, and the high-quality training. However, many feel the firm does not compensate them well enough for the hours they work.

Regardless, Inspiro hires rookies to the industry and those with more experience, giving everyone the chance to grow. Also, management is extremely helpful, kind, and compassionate to every employee.

Inspiro’s contact information

Inspiro’s main headquarters is located in:

6F LV Locsin Building, 6752 Ayala corner Makati Avenues, 1200, Makati, Metro Manila

Further, you may virtually reach out the company through the following contact information:



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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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