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Call Center Pros

3.0/5 • Glassdoor rating


Based in Boca Raton, Florida, our BPO call center has its largest staffing locations in the Dominican Republic and Trinidad. Our CEO opened our first nearshore location in the Dominican Republic in 2012 to hire top talent and train them to assist with his financial services company in the States. Since then, we opened in Trinidad in 2021 as the effects of COVID oversaturated the Dominican Republic location. We have built a candidate pool of over 25k overqualified agents to scale for long-term as well as seasonal campaigns. We have developed into a technology company providing not only superior talent but also offering the technology we’ve developed internally to our clients. We automate workflows and consistently build bots to lower the required workforce to fulfill many of the repetitive tasks they require.

What Call Center Pros offers its clients

Our call center outsourcing services in the Trinidad and the Dominican Republic offer several benefits, including:

Cost-effective: Trinidad and the Dominican Republic offer cost-effective business process outsourcing (BPO) services from a talent pool of multilingual agents, with strong fluency in Spanish, English, and French.

Talented workforce: Trinidad and the Dominican Republic boasts a highly-skilled, multilingual labor force, with English being their native language.

Infrastructure**: Trinidad has the strongest infrastructure of all the nearshore locations due to the exceptional power grid, making it an excellent location for business process outsourcing (BPO).

Technology: We have developed technology internally that we offer to our clients, including automation of workflows and bots to lower the required workforce.

How Call Center Pros outshines the competition

Our BPO has been able to build a candidate pool of over 25k overqualified agents to scale for long-term as well as seasonal campaigns. We have developed into a technology company providing not only superior talent but also offering the technology we’ve developed internally to our clients. We automate workflows and consistently build bots to lower the required workforce to fulfill many of the repetitive tasks they require.

Call Center Pros company structure

'We are are BPO owned by an American entrepreneur who started outsourcing in response to his own needs.


2255 Glades Rd, 33431, Boca Raton, FL

Public or Private


Seats or staff



$5 mil. - $10 mil.

  • Consumer Services
  • Financial Services
  • Healthcare
  • Hospitality
  • Insurance
  • SaaS
  • Telecoms
  • Travel



Jared Schagrin, CEO

Year Founded


Countries of fulfillment
  • Dominican Republic
  • Trinidad and Tobago
  • Customer Service
  • Full service BPO
  • Software & Application Development
Contact information


About Call Center Pros: Review and comparison

When you contact Call Center Pros, you’ll access a network of solutions and top-notch industry experience for all your business needs and solutions. Call Center Pros began as a financial service provider for a growing market, gradually including new and innovative advertising and top brands. 

Call Center Pros Outsourcing

Call Center Pros has an impressive portfolio of Fortune 500 companies, leading companies, and well-known organizations. We customize our techniques to fit your business needs, whether you’re in the process of promoting a new brand of products and services or changing your company’s direction or operations. 

We take pride in our well-developed call center program to provide a fantastic platform for every business strategy.

Call Center Pros operates from two locations in Florida, United States, and Santo Domingo, Dominican Republic. The company’s management team is easy to contact by email, phone, or online chat.

Call Center Pros’s BPO services and pricings

Our services are customized and priced based on your business or organization’s specific needs. Call Center Pros offers an online form to determine a price range based on the types of support you require, including pay structure preference (hourly, per project), call center sales, tech support, customer service, and software systems.

Call Center Pros’ pricing

Call center Pros offers competitive pricing in the field. To find out the pricing of the plan that meets your needs, you can fill out their online contact form, and they will get back to you with pricing information.

How Call Center Pros outshines its competition

The company began over 30 years ago with a strong customer service base focused on engagement to achieve solid results. Over the past decade, Call Center Pros has integrated a unique approach to meeting clients’ goals by moving beyond the standard opening phrase and authentically connecting with customers. 

Our proven techniques offer a solid foundation to reach your company’s sales and customer service targets. Many firms and organizations they work with rely exclusively on well-researched and effective methods to meet and exceed their goals.

Proactive solutions

Whether you’re looking to maintain operations, build a new product or service line, or expand your company all around, Call Center Pros is here to provide the top support you need to succeed.  The firm provides digital platforms, outsourcing solutions as it focuses on experience, quality, and efficiency. 

Its portfolio of companies ranges from small businesses and startups to international corporations and organizations. They handle all day-to-day company activities, from sales, customer service, and relationship management, so your business can focus on planning for the future, expanding operations, and building a legacy for tomorrow. 

Key executives

Jared Schagrin (CEO)

Jared Schagrin is the CEO (Chief Executive Officer) and founder of Call Center Pros. He founded the company in 2012

Ramses Licairac (CFO)

Ramses Licairac has been the CFO (Chief Financial Officer) of Call Center Pros since 2014. He works to analyze the company’s financial goals and progress as well as stay on top of their assets.

Call Center Pros reviews and comparisons

Call Center Pros uses cutting-edge technology, customer service standards, and streamlined processes to meet your company’s needs. Your sales campaigns, customer service ratings, and other metrics are continuously monitored to achieve outstanding results consistently. 

Call Center Pros builds relationships with customers based on our outstanding productivity levels and closely monitored day-to-day operations, so you can focus on seeing the results.

Solid connections with clients

Call Center Pros is committed to forming strong, long-term relationships with all our clients, which leads to higher productivity and greater control in proactive management and designing marketing strategies that work for your company. 

Our customer support team is a network of highly skilled professionals who prioritize your business’ needs and focus on goals, from engaging with the customer at the start of the call to establishing a bond and achieving goals.

Let our team of experts and custom-selected professionals work closely with you and your company to establish a profitable solution today and beyond. Contact our team to find out what our industry leadership and expertise can do for your company.

Call Center Pros’s contact information

Call Center Pros’s main headquarters is located in:

2255 Glades Rd, 33431, Boca Raton, FL

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-789-CALL.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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