Bespoke

Bespoke International Group is an international contact centre and business process outsourcing company that operates from Durban, South Africa, and also has a presence in the United Kingdom. The company welcomed its first client in May 2019. It delivers outsourced customer service and omnichannel customer experience solutions to international clients.

Bespoke works on a consultative basis. Its team first develops an understanding of a client’s operation and then proposes a tailor-made solution for that client’s customer service requirements, rather than applying a standard contact centre model. The group combines this consultative service with delivery from its International Contact Centre in Durban. Its stated aim is to improve each client’s omnichannel customer life-cycle journey in a way that delivers both service excellence and commercial benefit.

The Durban centre has capacity for more than 2,000 agents. According to the company, it runs on Tier 1 telecommunications and IT infrastructure designed to support rigorous service level agreements (SLAs). Bespoke’s infrastructure partner, Interactive Solutions, has more than 25 years of experience designing and operating international contact centre infrastructure.

The company says its senior team includes some of the most experienced people in the international contact centre outsourcing industry, with extensive experience of working in South Africa. It selects employees for relevant experience. It makes the case for South Africa as a delivery location based on its fast-growing BPO industry and its large pool of skilled, educated workers.

Bespoke describes itself as customer focused, service orientated, authentic and business minded, under the motto ‘Be the Difference’. According to the company, it became one of South Africa’s fastest-growing international contact centres within months of taking on its first client. A testimonial on its website from the Operations Director of Utilita says the Bespoke team exceeded the results and service the client expected while adopting the client’s values and culture.

Bespoke International Group suits UK and other international companies looking to move customer service operations offshore to South Africa with a tailored, consultative partner.

Bespoke’s main headquarters is located in:

32 Flanders Drive, 4302, Durban, KwaZulu-Natal, South Africa

Further, you may virtually reach out the company through the following contact information:

Website https://www.bespokeinternationalgroup.com

LinkedIn https://www.linkedin.com/company/bespokeinternational/

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