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Liveops, Inc.

About

With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunity. Our virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Alexa ranking

103,313

Domain Authority

70

Site traffic

28,820

OA ranking

-

Glassdoor rating

3.9

CrunchBase ranking

-

Details

Executive

Matt Miles, Vice President

Year Founded

2000

Countries of Fulfillment

-

Sectors

-

Contact information

-

https://www.liveops.com/

Social media

About Liveops, Inc.: Review and comparison

Liveops is a Business Process Outsourcing (BPO) service provider that creates solutions for its clients that offer customizability, scalability, high-quality talent, and improved efficiency. In its 20+ plus years of operation, this BPO solutions provider has created endless opportunities for its client companies.

Liveops serves over 400 client companies in multiple service industries including government, telecom, tax, insurance, healthcare, consumer services, energy and utility, travel and hospitality, and retail. 

This BPO solution provider delivers a scalable, highly-trained workforce for these clients, resulting in higher customer satisfaction rates, more rapid program preparedness, and improved bottom lines when compared to traditional call center operations.

Liveops, Inc. Outsourcing

Liveops offers call center solutions that are virtual, flexible, and efficient. The company follows a virtual flex model that involves a distributed staff of highly trained independent contract agents who have the motivation to deliver the highest level of service quality on every call. 

The staff agents are more scalable and experienced than those of most traditional call centers, uninhibited by usual work hours and geographic limitations. Liveops has truly revolutionized the remote call center model.

Liveops, Inc.’s BPO services and pricings

Liveops offers the following services to fulfill its client companies’ needs:

* Omnichannel Customer Experience Solutions

  • Customer Service Calls
  • Chat Support
  • Email Response
  • Inbound Sales
  • Outbound Calls
  • Social Media

Disaster Recovery

  • Business Continuity
  • Secure Scalable Solutions
  • Recovery

Digital Outsourcing

  • Content Moderation
  • Case Management
  • Data Management
  • Proxy Solicitation
  • Billing and Finance Support
  • Transcription

Distance Learning

  • Program Development
  • Agent Certification
  • Nesting

Quality Assurance

  • Agent Performance
  • Reporting
  • Optimization

In addition, Liveops offers security and technology protection with 24/7 data protection and significantly reduced risk when compared to brick-and-mortar call center operations.

Liveops’s pricing

Liveops carefully tailors each solution package to meet the needs and goals of a particular client company. Hence, no two service packages are identical, including the pricing. For a consultation and quote, contact Liveops.

How Liveops, Inc. outshines its competition

Liveops stands out among its BPO service provider competitors because of its Virtual Flex approach to call center operations solutions. 

Since it offers its agents the autonomy that comes with being an independent contractor, this BPO solution provider can recruit and retain a global, flexible network of motivated, reliable, and experienced agents. The company can then increase or decrease its virtual call center service depending on the fluctuations of its client companies’ needs.

Key executives

Matt Miles, Vice President

Matt Miles has served as Vice President at Liveops since April of 2019. Before that, he served as Director of Learning for eight years and Senior Director of Learning and Development for two years. His key skills include ROI Analysis, Employee Development, Change Management, and Team Leadership. Miles received his M.A. in Information and Learning Technologies from the University of Colorado Denver in 2005. 

Liveops, Inc. reviews and comparisons

Clients praise the company for its professionalism, efficiency, and depth of experience. Some clients point to a drastic increase in customer experience outcomes and cost reduction after partnering with Liveops as evidence of the efficacy of this BPO provider’s services.

Liveops, Inc.’s contact information

Liveops, Inc.’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

References

https://www.glassdoor.com/Overview/Working-at-Liveops-EI_IE105609.11,18.htm

https://www.crunchbase.com/organization/liveops

Liveops, Inc. news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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