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Eficasia Contact Center

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Eficia, founded in 2005, has 1,500 contact center positions focused on offering high-quality services for interaction with its customers through voice and data.

Through efficient processes, human quality and experience, we achieve success in each interaction with what is most important to you, your client.

Eficia has the most advanced technology and experience to manage complex, local or regional operations.



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Alejandro Canasi , Director General

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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