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Answering Legal

4.0/5 • Glassdoor rating


Answering Legal provides law firms with a professional, highly trained answering service for any sized law firm. We are more than just another answering service, because we treat every one of your calls as a potential client. After all, we have to, being that we see ourselves as an addition to your law firm.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Brooke Shatles, CEO & Co-Founder

Year Founded


Countries of fulfillment




Contact information


About Answering Legal: Review and comparison

Answering Legal is the longest-running legal answering service and started answering only for lawyers in 2013. Prior answering services did not focus on the legal field, so this telecommunications network took over this key demographic. 

Headquartered at Nesconset, New York, Answering Legal understands how lawyers and legal firms want their calls handled in a certain way and has done their research to perfect their call handling and procedures. 

Before Answering Legal, other companies only offered call centers. Ever since, other answering services claim to offer phone call answering for attorneys, but set extremely low prices and outsource their calls overseas.

However, at Answering Legal, a law firm will gain the level of service needed to keep clients satisfied. Answering Legal’s current size includes 29 employees and its total revenue is $6 million. All employees are located in Answering Legal’s Long Island, New York office and offer the best level of service to clients.

Answering Legal Outsourcing

Answering Legal does not outsource their services to overseas call centers, so clients get the best service in the Nesconset, New York office. Instead of super low prices and very low-quality answering services, clients can expect the best value for your cost. Employees are committed to ensuring clients are pleased with their legal services.

Answering Legal’s BPO services and pricings

At Answering Legal, their location at Nesconset, New York, offers extensive services that range from live call transferring to a full legal intake. The services Answering Legal provides for law firms include:

  • 24/7 live answering
  • Overflow call handling
  • Live call transferring
  • Message taking
  • Full legal intake
  • Lead capturing
  • Bilingual answering services
  • Appointment scheduling

Answering Legal also offers a customizable setup, so that any changes that occur halfway through the month can be implemented in call answering protocols.

Answering Legal’s pricing

The pricing for Answering Legal will greatly depend on the needs of each law firm and what type of services they are looking for. However, Answering Legal will not include any setup fees, long-term contracts, or other significant commitments. 

There are no additional charges for trying out a premium service, and they provide services to legal firms of all sizes.

How Answering Legal outshines its competition

Instead of callers getting a voicemail or an overseas call center, they will get the best receptionists to take their calls and answer their questions. Messages will be delivered instantly and the most important client calls will be transferred immediately.

Key executives

Robert Shatles (Founder and President)

Founder and President Robert Shatles has ensured the company stands out among its competitors by acting as another addition to a law firm and treating every call as a potential client. Shatles has been the sales force of the company and has brought new leads and clients to the organization. His work involves managing current clients as well. 

Answering Legal reviews and comparisons

Answering Legal reviews on Glassdoor are highly supportive of the company and claim it is a superior workplace with remote work options and flexible hours. Phone call operators receive fair wages and excellent training sessions as well. 

Whether you’re a prospective employee or a law firm looking for an answering service, you’ll be more than satisfied with the services of Answering Legal.

Answering Legal’s contact information

Answering Legal’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 631-400-8888.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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