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Abtran (Ireland)

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About

Abtran is a leading provider of Customer and Business Process Management (BPM) and Outsourcing (BPO) services.

Trusted by clients in highly-regulated sector in Energy, Water, Utilities, Financial Services and Government, we design, implement and deliver end-to-end service solutions which are flexible, scalable, compliant and deliver a great customer experience.

The mission of Abtran is to make it easy by delivering a complete, seamless service experience. To achieve this, we standardise, we simplify and we empower our people to cut through complexity.

This is Abtran. This is Service.

Headquarters

-

Public or Private

Privately Held

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

18

Site traffic

1,284

OA ranking

-

Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

Angela Wilkes, Operations Manager

Year Founded

1997

Countries of fulfillment

-

Sectors

-

Contact information

1850228726

https://abtran.com

Social media

About Abtran (Ireland): Review and comparison

Abtran is a Customer and Business Management (BPM) and Business Process Outsourcing (BPO) company delivering comprehensive and seamless service to clients in the utility, government, transportation, and financial sectors.

Founded in 1997, Abtran is Ireland’s leading BPM service provider helping millions of clients with its solutions and advanced technology. This top BPM and BPO company prides itself on its dedication to security, quality, and environmental diligence by meeting globally recognized standards. 

Abtran (Ireland) Outsourcing

Headquartered in Cork, Ireland, the company employs 1,600 unique and experienced specialists committed to delivering exceptional service from its multiple offices across Ireland. 

The company’s workforce represents its values of openness to change, challenging themselves, providing seamless service, connecting with clients, transferring knowledge, and meeting expectations. 

Abtran (Ireland)’s BPO services and pricings

Abtran is a customer solutions company specializing in sales and services; its services are:

Customer Experience:

  • Omnichannel solutions
  • End-to-end case management

Sales:

  • Market and data planning
  • Outbound and inbound sales
  • Campaigns
  • Customer retention and loyalty management
  • Business to customer solutions
  • Business to business solutions

Back Office Services:

  • Document management, processing, and storage
  • Identity and entitlement verification
  • Claims adjudication
  • Grant processing
  • Data verification and cleansing
  • Technological solutions through Robotic Process Automation, interaction analytics, and predictive engagement
  • Fully managed onsite solutions

Abtran’s pricing 

Abtran delivers end-to-end service to the utility, government, public and private transportation, and financial sectors through technology and data-driven solutions. The company’s services depend on a client’s needs. For more information contact them here.

How Abtran (Ireland) outshines its competition

The company’s clientele trust and depend on Abtran for its safe and reliable customer services. In addition, the BPM and BPO company takes pride in its social diligence, environmental conscientiousness, numerous certifications, and care for its people.

The company supports numerous children’s charities like the SUAS Educational Development Programme to mentor local communities and promote literacy rates. Moreover, it was the first company in Ireland certified in secure payment processing, enhancing its commitment to personal data protection.

Key executives

Michael Fitzgerald (Executive Chairman)

Michael Fitzgerald is the founder and director of Abtran. He aims to provide exceptional 

service to its clients and their customers. Colleagues of Fitzgerald commend 

him for his outsourcing, BPO, and contact center skills.  

 

Aisling Deasy (CEO)

With over eight years at Abtran, Aisling Deasy became the CEO of the company back in 

  1. Many colleagues of Deasy recognize and endorse her business analysis, 

business process improvement, and program management skills. She manages the 

company’s strategic goals to guide Abtran to further progress.

 

Paul O’Keeffe (Chief Commercial Officer)

Paul O’Keeffe is the CCO of Abtran with a proven track record in skills like 

management, project management, and call centers. O’Keeffe manages short-term and 

long-term client objectives to meet customers’ needs.

Abtran (Ireland) reviews and comparisons

Abtran’s clientele praises them for its proactive and positive knowledge in delivering high-quality management, customer, and sales solutions. Its commitment to standardizing, simplifying, and empowering its people to “cut through complexity” makes this BPM company a reliable and trusted customer service provider. 

Abtran (Ireland)’s contact information

Abtran (Ireland)’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1850228726.

References

https://www.glassdoor.com/Overview/Working-at-Abtran-EI_IE488033.11,17.htm

https://www.crunchbase.com/organization/abtran

Abtran (Ireland) news, podcast & articles

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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