Abtran

Abtran is a Customer and Business Management (BPM) and Business Process Outsourcing (BPO) company delivering comprehensive and seamless service to clients in the utility, government, transportation, and financial sectors.

Founded in 1997, Abtran is Ireland’s leading BPM service provider helping millions of clients with its solutions and advanced technology. This top BPM and BPO company prides itself on its dedication to security, quality, and environmental diligence by meeting globally recognized standards. 

Headquartered in Cork, Ireland, the company employs 1,600 unique and experienced specialists committed to delivering exceptional service from its multiple offices across Ireland. 

The company’s workforce represents its values of openness to change, challenging themselves, providing seamless service, connecting with clients, transferring knowledge, and meeting expectations. 

Abtran is a customer solutions company specializing in sales and services; its services are:

Customer Experience:

• Omnichannel solutions
• End-to-end case management

Sales:

• Market and data planning
• Outbound and inbound sales
• Campaigns
• Customer retention and loyalty management
• Business to customer solutions
• Business to business solutions

Back Office Services:

• Document management, processing, and storage
• Identity and entitlement verification
• Claims adjudication
• Grant processing
• Data verification and cleansing

• Technological solutions through Robotic Process Automation, interaction analytics, and predictive engagement
• Fully managed onsite solutions

Abtran’s pricing 

Abtran delivers end-to-end service to the utility, government, public and private transportation, and financial sectors through technology and data-driven solutions. The company’s services depend on a client’s needs. For more information contact them here.

The company’s clientele trust and depend on Abtran for its safe and reliable customer services. In addition, the BPM and BPO company takes pride in its social diligence, environmental conscientiousness, numerous certifications, and care for its people.

The company supports numerous children’s charities like the SUAS Educational Development Programme to mentor local communities and promote literacy rates. Moreover, it was the first company in Ireland certified in secure payment processing, enhancing its commitment to personal data protection.

Michael Fitzgerald (Executive Chairman)

Michael Fitzgerald is the founder and director of Abtran. He aims to provide exceptional 

service to its clients and their customers. Colleagues of Fitzgerald commend 

him for his outsourcing, BPO, and contact center skills.  

Aisling Deasy (CEO)

With over eight years at Abtran, Aisling Deasy became the CEO of the company back in 

2020. Many colleagues of Deasy recognize and endorse her business analysis, 

business process improvement, and program management skills. She manages the 

company’s strategic goals to guide Abtran to further progress.

Paul O’Keeffe (Chief Commercial Officer)

Paul O’Keeffe is the CCO of Abtran with a proven track record in skills like 

management, project management, and call centers. O’Keeffe manages short-term and 

long-term client objectives to meet customers’ needs.

Abtran’s clientele praises them for its proactive and positive knowledge in delivering high-quality management, customer, and sales solutions. Its commitment to standardizing, simplifying, and empowering its people to “cut through complexity” makes this BPM company a reliable and trusted customer service provider. 

Abtran’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.abtran.com

LinkedIn http://www.linkedin.com/company/abtran

Facebook https://www.facebook.com/WeAreAbtran

In addition, you may email them at [email protected] or call 1850228726.

https://www.glassdoor.com/Overview/Working-at-Abtran-EI_IE488033.11,17.htm

https://www.crunchbase.com/organization/abtran