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4.3/5 • Glassdoor rating


The-Connections is a premier outsourcing and consulting ITES, Indian based company to lead the transformation of client business operations through innovative and outsourcing strategies. Whether you’re new to call center outsourcing or are looking for a change that better fits your business needs, The-Connections is 100% invested and committed to the success of our Clients and will stop at nothing to ensure that success.



Public or Private


Seats or staff








Harshal Thorat, Co-Founder & CEO

Year Founded


Countries of fulfillment




Contact information

91 992 340 1144

About The-Connections: Review and comparison

The-Connections is a Business Process Outsourcing (BPO) service provider based in Pune, Maharashtra, India. This premier consulting and outsourcing information technology-enabled service specializes in transforming its client companies’ business operations through customized BPO strategies.

The-Connections serves clients of all sizes, from small startups to global enterprises, in a variety of industries, including industrial goods, manufacturing, automotive, startups, banking, financial services, consumer packaged goods, travel, hospitality, consumer electronics and technology, healthcare, retail, eCommerce, and education.

The-Connections Outsourcing

The-Connections provides its client companies with the opportunity to delegate time-consuming, mundane operations so they can focus on their core competencies. This service allows clients to scale their businesses more rapidly, cut costs, increase productivity, and achieve new levels of satisfaction with the customer experience.

The team at The-Connections knows that no two companies are alike. This BPO service provider never takes a one-size-fits-all approach to its solution packages. Instead, every service is carefully designed through collaboration and consultation with the client to meet that client’s specific needs and goals.

The-Connections’s BPO services and pricings

The-Connections offers the following BPO services to aid its clients in achieving their goals:

Digital Services

  • Customer Experience Strategies and Consulting
  • Omnichannel Point of Communication
  • Process Automation
  • Contact Center Software and Solutions
  • Customer Experience Database Analytics

Business Services

  • Customer Care
  • Customer Experience for Startups
  • Customer Acquisition as a Service
  • Sales Leakage Detection and Prevention
  • Satisfaction and Feedback Surveys
  • End-to-End AMC Management
  • Key or VIP Account Management
  • Invoice Management
  • Market Survey and Analysis
  • Back Office Support

The-Connections’s pricing

Because The-Connections individually tailors each solution package to meet the specific needs and goals of a particular client company, no two service packages are identical, so pricing varies accordingly.

Contact The-Connections for a consultation and quote.

How The-Connections outshines its competition

The-Connections stands out among its BPO service provider peers due to its commitment to excellence, its cutting-edge technology, its carefully constructed solution packages, and its proven track record of positive business outcomes and results.

This BPO company adheres to a set of core values that have helped it achieve such an impressive record of outcomes for its clients over the past 5+ years:

  • A relentless focus on client success
  • A delivery of quality paired with personal responsibility
  • An open and inclusive approach
  • Purposeful communication
  • The commitment of each individual team member to be a good teammate
  • To act with both pride and humanity

Key executives

Harshal Thorat, Co-Founder and Chief Executive Officer

Harshal Thorat has served as CEO of The-Connections since he co-founded it in March of 2016. He received his Executive MBA in Business Administration and Management from the International School of Management Excellence. His areas of expertise include Business Management and Call Centers.

Thorat also currently serves as Director and CEO of Navisionn Business Services.

The-Connections reviews and comparisons

Clients give The-Connections high praise for the professionalism of its team, the cost-effectiveness of its solution packages, and the impressive outcomes its services result in for its clients, including increased profitability and improved customer experience results

The-Connections’s contact information

The-Connections’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 91 992 340 1144.

The-Connections news, podcast & articles

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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