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PartnerHero

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About

PartnerHero is a customer operations outsourcing provider that’s built for the needs of innovative brands, scaling companies, and high-growth startups. We connect talented and capable people from all over the world with companies who care about delivering a high quality customer experience, while doing right by people, place, and planet.

Our values-based approach raises the bar for our industry by investing in our employees’ empowerment and career growth, paying above market salaries, and maintaining a focus on quality and performance. Unlike traditional BPOs, our executive team is made up of people with both outsourcing and startup experience, meaning we’re not just service providers, we’re thought-partners for the companies we serve.

Our services are uniquely suited to work with companies at all stages because we:

• don’t lock partners into long-term contracts – our standard is 30-days, rolling
• have flexible options that can rapidly scale when you need extra support
• can build bespoke, customized, dedicated teams to support complex needs
• have deep domain expertise in SaaS, ecommerce, fintech, healthcare, edtech, and more
• operate offices around the world, giving us a truly global, 24/7 reach
• deliver insights and thought partnership to help partners succeed in all aspects of CX

When you choose PartnerHero as your BPO, you know you’re getting an extremely high quality team at an affordable rate. Our focus on our associates allows us to hire the top 5% of talent in the geos where we operate. That because we:

• Operate with transparency
• Pay salaries 10-20% above other BPOs
• Offer amazing global benefits
• Focus on career development and growth
• Celebrate diversity

It’s no wonder we have industry-leading employee retention rates! Lower turnover means our partners get a higher quality service and our associates can truly become extensions of their team.

Our menu of services includes:

• Customer support (email, chat, voice, social, and SMS)
• Trust & safety
• Content moderation
• Quality assurance as a service
• Software QA
• BPO vendor management
• CRM/helpdesk installation and maintenance
• CX insights and strategy

Headquarters

250 S. 5th St. #400, 83702, Boise, Idaho

Public or Private

Private

Seats or staff

2,000

Revenue

Unknown / Non-Applicable

Industries
  • Ecommerce
  • Educational Businesses
  • Financial Services
  • Food & Beverage
  • Hardware Tech/IT
  • SaaS
  • Software Tech/IT

Highlights

Domain Authority

54

Site traffic

736

OA ranking

-

Glassdoor rating

4.4

CrunchBase ranking

-

Details

Executive

Shervin Talieh, Founder & CEO

Year Founded

05/05/2014

Countries of fulfillment
  • Honduras
  • Philippines
  • Romania
  • United States
Sectors
  • Customer Service
  • Full service BPO
Contact information

-

http://www.partnerhero.com/

Social media

-

About PartnerHero: Review and comparison

PartnerHero is a staffing company that specializes in staffing startups with teams for customer support, quality assurance, and software QA. Headquartered in Boise, Idaho, the company has over a thousand employees and operates 19 hubs across the globe.

The company was founded in 2014 to offer economic opportunities to economically underserved communities around the world, allowing talented individuals to achieve success.

PartnerHero makes it simple to increase staff as a company grows by offering pay-as-you-go, dedicated service teams, and full-time employees. PartnerHero can also help scale the systems and processes that support a growing team as a company scales.

PartnerHero Outsourcing

In response to the emerging need for quality talent in the outsourcing industry, PartnerHero was founded to assist startups and large technology companies with solutions that meet their needs. 

They have a mission to create a new standard in outsourcing by using dedicated technical professionals of the highest caliber while providing unparalleled transparency and communication.

In addition to their Boise, Idaho office, they have United States locations in Grand Rapids and Redwood City. The company has global offices in Berlin, Romania, Manila, and Honduras.

PartnerHero’s BPO services and pricings

PartnerHero has a worldwide network of talented and experienced service professionals to support businesses with:

  • Customer Experience
  • Content Moderation
  • Translation
  • Design and Engineering
  • Ad Operations
  • Inside Sales

The company also assists clients with quality services auditing, CRM optimization, and training. PartnerHero has enabled over 150 organizations to reduce costs, reallocate resources, and improve their customer experience.

PartnerHero’s pricing

PartnerHero has pricing levels accessible for all clients, whether they are a startup or established company. Depending on the client’s needs, they can provide full-time, part-time, or just several hours of support.

Shared Teams are priced at $10 per hour, while Dedicated Teams are priced at $1,975 per month per member. Managed Ops service requires a consultation for a custom quote. Each service level has 24/7 coverage available.

How PartnerHero outshines its competition

PartnerHero has built its reputation through trust and transparency with its clients, going above and beyond to ensure a quality experience from initial contact to successful integration.

The company operates on these core values:

  • Be Humble
  • Take Ownership
  • Embrace Growth
  • Manifest Trust
  • Care for Others

PartnerHero is more than a company; it’s an extension of its people. Their goal is to match the passion and dedication of their clients, so that they can work together as seamlessly as possible.

Key executives

Shervin Talieh (Founder and CEO)

Shervin Talieh is passionate about working with startups and founders to increase their chances of long-term success. He is the former VP of Golden Eye Dealership Solutions and CEO of the IT services company, Drumbi.

Stephen Hazeltine (Program Operations Director)

Stephen Hazeltine was the Senior Program Manager at this company before his promotion to Program Operations Director. He is also the former Director of Customer Experience at Jetty.

PartnerHero reviews and comparisons

PartnerHero has received positive reviews through multiple outlets, including G2 and Quora. Employees have given the company high ratings on sites such as Indeed and Glassdoor.

PartnerHero’s contact information

PartnerHero’s main headquarters is located in:

250 S. 5th St. #400, 83702, Boise, Idaho

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

References

https://www.glassdoor.com/Overview/Working-at-PartnerHero-EI_IE1737170.11,22.htm

https://www.crunchbase.com/organization/partnerhero-inc

PartnerHero news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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