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SuperTel

About

SuperTel is one of the pioneer providers of innovative Business process outsourcing services (BPO) in Bangladesh with world class facilities specializing in voice calls and Back office services. SuperTel started as an International BPO service provider in 2008 and has entered the Domestic market in 2010 to contribute our overseas experience and expertise in multinational and local companies with a range of services customized to support the steadily expanding and demanding Bangladeshi market. We have 145 concurrent seats and scalability of more than 400 seats for future clients.

We started our international operation mid 2008 with outbound Telesales and Surveys with few reputed USA and Canadian companies. Then we started our domestic operation in 2010. At present, 145+ seats is in operation for domestic market with a capability of expanding more than 400+ seats in our own 6 storied premise in less than a month.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

23,791,751

Domain Authority

7

Site traffic

242

OA ranking

-

Glassdoor rating

NO RATING

CrunchBase ranking

-

Details

Executive

Emrana Khan, CEO

Year Founded

2008

Countries of Fulfillment

-

Sectors

-

Social media

-

About SuperTel: Review and comparison

SuperTel is a BPO provider with an emphasis on voice services. This company has been around since 2008 and has grown to become a major player in the Bengali BPO market.

With $6 million in revenues, it’s a successful vendor with a wide range of clients in industries like banking, agriculture, education, or eCommerce. It’s a sister company of Super Group, a conglomerate of businesses that gives SuperTel access to the resources needed to grow its voice and back-office services.

SuperTel Outsourcing

SuperTel operates a state-of-the-art facility in Dhaka in Central Bangladesh. It’s where the approximately 150 employees of SuperTel work.

SuperTel’s BPO services and pricings

From market research to a one-stop communication center, this BPO provider gives you the possibility to outsource different customer service and back-office processes. Here are some of the services offered:

  • Voice services, including telemarketing and customer support.
  • Helpdesk.
  • Email and chat services.
  • Fundraising.
  • Billing.
  • Back office and administrative tasks.
  • Lead generation.
  • Market research.
  • Social media marketing.

SuperTel’s pricing

You will have to contact SuperTel and schedule an initial consultation before you can get a quote. This vendor will take a couple of days to put together an outline for your project and conduct a pilot project if necessary.

How SuperTel outshines its competition

This BPO provider outshines the competition by offering quality voice services 24/7 in Bengali, English, and Arabic.

You can count on this vendor to implement new projects quickly thanks to its existing infrastructure. It typically takes a week to train staff for a new project and a couple of days for the project kickoff. It’s a vendor that can help you be more reactive and adapt to the expectations of your audience.

This vendor also stands out by relying on the latest call center technology and listening to its clients. You will get to submit feedback regularly and this vendor will work with you to improve the outcome of the projects they work on.

It’s also a scalable solution. There are a little over 150 employees at the moment, but this BPO provider has the right infrastructure in place to bring in more people if needed.

Key executives

Emrana Khan (CEO). Emrana Khan has been with this BPO provider since the creation of the company. She is a leader in sustainability and outsourcing.

SuperTel reviews and comparisons

SuperTel has an excellent reputation. You can find over 140 reviews for this business on Google. A majority of people are happy with this BPO provider since the average rating is 4.1 out of five stars. Some of the reviews come from employees who like this workplace, but you can also find great reviews from customers.

You can also find a few reviews on Facebook where this vendor has an average rating of five stars. Overall, it looks like this BPO provider values its customers and does its best to offer a great experience.

There are plenty of comparable vendors in terms of services and size, but few call centers operate from a central location or have such a streamlined onboarding process for new clients. These things are setting SuperTel apart when it comes to offering quality services.

SuperTel’s contact information

SuperTel’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 88 02 895 1057.

References

https://www.glassdoor.com/Overview/Working-at-SuperTel-EI_IE3297961.11,19.htm

https://www.crunchbase.com/organization/supertel

SuperTel news, podcast & articles

No news, podcast & articles available for this BPO

SuperTel videos & images

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About OA

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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