About SuperTel: Review and comparison
SuperTel is a BPO provider with an emphasis on voice services. This company has been around since 2008 and has grown to become a major player in the Bengali BPO market.
With $6 million in revenues, it’s a successful vendor with a wide range of clients in industries like banking, agriculture, education, or eCommerce. It’s a sister company of Super Group, a conglomerate of businesses that gives SuperTel access to the resources needed to grow its voice and back-office services.
SuperTel operates a state-of-the-art facility in Dhaka in Central Bangladesh. It’s where the approximately 150 employees of SuperTel work.
SuperTel’s BPO services and pricings
From market research to a one-stop communication center, this BPO provider gives you the possibility to outsource different customer service and back-office processes. Here are some of the services offered:
- Voice services, including telemarketing and customer support.
- Email and chat services.
- Back office and administrative tasks.
- Lead generation.
- Market research.
- Social media marketing.
You will have to contact SuperTel and schedule an initial consultation before you can get a quote. This vendor will take a couple of days to put together an outline for your project and conduct a pilot project if necessary.
How SuperTel outshines its competition
This BPO provider outshines the competition by offering quality voice services 24/7 in Bengali, English, and Arabic.
You can count on this vendor to implement new projects quickly thanks to its existing infrastructure. It typically takes a week to train staff for a new project and a couple of days for the project kickoff. It’s a vendor that can help you be more reactive and adapt to the expectations of your audience.
This vendor also stands out by relying on the latest call center technology and listening to its clients. You will get to submit feedback regularly and this vendor will work with you to improve the outcome of the projects they work on.
It’s also a scalable solution. There are a little over 150 employees at the moment, but this BPO provider has the right infrastructure in place to bring in more people if needed.
Emrana Khan (CEO). Emrana Khan has been with this BPO provider since the creation of the company. She is a leader in sustainability and outsourcing.
SuperTel reviews and comparisons
SuperTel has an excellent reputation. You can find over 140 reviews for this business on Google. A majority of people are happy with this BPO provider since the average rating is 4.1 out of five stars. Some of the reviews come from employees who like this workplace, but you can also find great reviews from customers.
You can also find a few reviews on Facebook where this vendor has an average rating of five stars. Overall, it looks like this BPO provider values its customers and does its best to offer a great experience.
There are plenty of comparable vendors in terms of services and size, but few call centers operate from a central location or have such a streamlined onboarding process for new clients. These things are setting SuperTel apart when it comes to offering quality services.
SuperTel’s contact information
SuperTel’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 88 02 895 1057.