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OmniContact BPO

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About

Omni Contact has 50+ years of combined experience delivering superior customer experience and customer support solutions across 15+ verticals (Telecom, Insurance, Banking, Hospitality, Retail, Education, Healthcare) in multiple geographies (USA, Europe and Africa) employing 500+ professionals. Our campaigns have delivered significant revenue growth through lead generation, telemarketing, and conversational commerce and account management services.

What OmniContact BPO offers its clients

Our USP is our ability to adapt to the flexible needs of any business of any size and provide a high quality service at affordable prices that are very competitive globally. Additionally, we provide an integrated solution, which includes world class software capabilities to help our customers maximize outcomes from their campaigns, such as a 360 degree view on customer interactions, AI-assistance to agents to drive operational excellence leading to enhanced response times, decrease in agent effort and interaction cost and increase in customer satisfaction.

How OmniContact BPO outshines the competition

● Flexibility across all time zones
● 90%+ English speaking workforce with eloquence and fluency
● Talent availability, with high literacy rates
● Impact Sourcing Structure providing equal employment opportunities to Africans from all backgrounds
● Excellent remote working infrastructure enabling resilient business continuity

OmniContact BPO company structure

OmniContact is a Pan-African multilingual organization under the Econet Group of companies having the capacity to provide outsourcing services for organizations in any industry vertical leveraging on the Groups Footprint in the African Market. Our Group Operates In 23 African Markets Through Six Strategic Business Units Across the African Market thus giving us an In depth understanding of dynamics of operating in African markets.

Omni Contact has 50+ years of combined experience delivering superior customer experience and customer support solutions across 15+ verticals (Telecom, Insurance, Banking, Hospitality, Retail, Education, Healthcare) in multiple geographies (USA, Europe and Africa) employing 500+ professionals. Our campaigns have delivered significant revenue growth through lead generation, telemarketing, and conversational commerce and account management services.

Headquarters

No 2 Old Mutare Road, +263, Zimbabwe, Harare

Public or Private

private

Seats or staff

+600

Revenue

$USD7,000,000

Industries
  • Advertising & PR
  • Construction Renovation
  • Digital Marketing
  • Ecommerce
  • Education
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • Legal
  • Manufacturing
  • Media Publishing
  • Non Profit
  • Pharmaceutical
  • Public Utilities
  • Real Estate
  • Recruiting Staffing
  • Retail
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Highlights

Domain Authority

-

Site traffic

-

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Year Founded

03/06/2015

Countries of fulfillment
  • South Africa
  • United Kingdom
Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+263772222437

http://omnicontact.biz/

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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