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3.6/5 • Glassdoor rating


Founded in 2003 serving the IT-BPM industry, Pointwest builds possibilities and creates value for satisfied clients with world-class IT and BPM services backed by international standards, methodologies, and innovative practices. Pointwest is well-positioned to help our clients. We are committed to creating value for our clients through people-centricity, location independence, and resilient delivery. Pointwest specializes in application development modernization, digital transformation consulting & solutions, and automation-enabled BPM services.


What Pointwest offers its clients

Pointwest offers end-to-end digital IT innovation services and solutions with the primary objective to help businesses transform and compete in the global stage. Helping global brands understand the potential of technologies in the third platform (data analytics, robotic process automation, cybersecurity, omni-channel solutions development, cloud) and applying them to their businesses with urgency and efficiency is Pointwest's goal in being a partner for effective change in various sectors.

How Pointwest outshines the competition

Pointwest offers both outsourced digital services as well as valued consultancy in helping your business understand how to take the proper steps toward effective transformation. We don't simply implement your requirements as we aim to be your partner for change and ascertain that what you want to build equates to valuable systems and solutions for your business and your customers.

Pointwest company structure

We are a 100% Filipino-owned corporate IT-BPM company that offers digital innovation services aligned with global markets in North America, Australia, New Zealand, Japan, and the ASEAN region.

Sample highlight service offering of Pointwest

Solutions that offer a 360-degree view of customers that is perfect for retail and insurance, scalable corporate e-learning for any global enterprise, customizable and analytics empowered service desk for any service-oriented business, and a 360-degree view of agents that can measure agent performance.



Public or Private


Seats or staff



$25 mil. - $50 mil.






Year Founded


Countries of fulfillment




Contact information

+632 814 1100

About Pointwest: Review and comparison

Leaders in the Philippine Global Sourcing industry founded Pointwest in 2003. Since then, Pointwest has created value for its roster of highly pleased clients, ranging from local businesses to Fortune 100 companies.

Pointwest achieves this success by combining cutting-edge digital technology with BPM services incorporating the highest standards of innovative methodologies and practices.

Pointwest has been recognized as “Best Filipino-owned Company” by the International ICT Awards’ Hall of Fame due to the unmatched quality of the solutions it offers its client companies. Pointwest utilizes its impressive experience with industries as diverse as retail, healthcare, media, and financial services to provide a wide range of digital services that improve its client companies’ efficiency, bottom line, and reputation.

Pointwest takes pride in making the excellence of Filipino BPM and IT experience known across the globe, with an influential presence in Australia, Japan, New Zealand, Singapore, and the U.S.

Pointwest Outsourcing

Pointwest sets out its core values on its website. They focus on three things: to lead, excel, and innovate. 

At Pointwest, they say they value a positive work attitude, and so they have a culture to enable that: one that seeks to nurture well-being as well as professional growth. They know that happier employees are better employees, ones who work harder, collaborate better, and seek the company’s growth as well as their own.

They also claim that, for Pointwest, excellence is their absolute standard, not a fluke or exception. Instead, they want to use that positive attitude that they cultivate to exceed any client expectations, to work harder and better than their competition, and push innovation forward. They seek to create new solutions to grow as a company, without compromising their integrity.

Pointwest is also accelerance certified, meaning they’re some of the best software outsourcing available.

Pointwest’s BPO services and pricings

Pointwest provides the following services:

Digital Services

  • Data Analytics
  • Data Engineering
  • Robotic Process Automation
  • Cybersecurity
  • Experience Design
  • Cloud Consultation
  • Blockchain

IT Services

  • Omni-Channel Application Development
  • Application Management
  • Automated Software Testing

BPM Services

  • Business Process Management
  • Pharmacy Benefit Management
  • Clinical Research Outsourcing

Pointwest’s pricing

Pointwest bases its pricing on each client company’s specific needs. Potential clients can contact Pointwest for a consultation and quote.

How Pointwest outshines its competition

Pointwest rises above other technology and BPO providers with cutting-edge technology, business solutions customized for each client company, well-trained and highly knowledgeable staff, and dedication to innovation.

Pointwest reviews and comparisons

Pointwest receives glowing reviews from clients for its innovative approach to business solutions, its ever-evolving technological offerings, and its timeliness and efficiency.

Pointwest’s contact information

Pointwest’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +632 814 1100.


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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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