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2.9/5 • Glassdoor rating


Since our inception in 1988, SoftFile has become one of the leading business services companies in the Western United States. SoftFile provides a wide range of business services including document scanning, data entry, plastic card printing, mail room, and fulfillment services.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Russell Nelson, Director of Operations

Year Founded


Countries of fulfillment




Contact information


About Softfile: Review and comparison

SoftFile has grown into America’s leading document management service provider by implementing more than a thousand projects for private businesses and government agencies. 

The company began as Altec Systems, changing its name to SoftFile in the 1990s to capitalize on the digitalization trend. 

Then, it acquired several document management companies, including Visual Graphix, Nevada Micrographics, and Omni Mountain. In 2004, SoftFile opened an office in Cebu, Philippines, and its headquarter building in Sacramento opened four years later. 

Softfile Outsourcing

The company philosophy revolves around five core principles: Experience, Quality, Trust, Security, and Value. SoftFile’s state-of-the-art production facility in Sacramento, California, processes millions of files each year, but every project is tailored to the client’s specific needs. 

SoftFile specializes in the secure handling of documents like criminal and attorney-client files, confidential medical records, accounting and payroll documents, and biotech research notebooks. Regular security audits are performed so that clients can rest assured that their data will never be compromised.

The work SoftFile does is serious and important, but it still makes time to serve the community. The company supports various charities, including Stanford Youth Solutions, KVIE Public Television, Resources for Indian Student Education (RISE), the University of California at Davis Medical Center. It also provides nonprofit agencies with accessible business and financial support services.

Softfile’s BPO services and pricings

SoftFile is a document imaging and data entry services provider that offers the following:

  • Document Scanning
  • Data Entry
  • Cloud Services
  • Plastic Card Printing
  • Microfilm Scanning
  • Large Format Document Scanning
  • Consulting – Document Scanning
  • BPO Service
  • Equipment Repair and Maintenance
  • Box Storage and Shredding
  • Document management software

SoftFile’s pricing

Cost is top of mind for many clients, but pricing varies based on a project’s size and scope.  SoftFile’s consultants understand that budgets are limited and take the time to analyze each client’s specific needs before offering a practical solution. Because they want to provide the best value, consultants steer clients away from expensive options when more budget-friendly ones are available. 

How Softfile outshines its competition

SoftFile takes pride in its company philosophy that has made it a leading document management company in the United States. As noted on their website, this philosophy includes:

  • Providing the best document imaging and data entry services for thirty-three years;
  • Offering clients a customized solution for every project; 
  • Delivering quality images and accurate data;
  • Protecting clients’ data by taking information security very seriously, screening and hiring the best employees, and regularly performing security audits on SoftFile’s production facility in Sacramento, California, as well as the company’s computer networks.

In addition, the California Bar Association recently renewed its contract with SoftFile to provide plastic card printing services. 

Key executives

Russell Nelson (Director for Document Management and Data Capture Services)

Russell Nelson has been SoftFile’s Director for Document Management and Data Capture Services since 2015. Nelson is recognized as an industry leader, and he currently lives in Sacramento, California. 

Andrew Portlock (Operations Manager)

Andrew Portlock has been SoftFile’s Operations Manager since 2017. Portlock began his career at Softfile as a Data Entry Specialist before being promoted to Project Manager in 2013.

Softfile reviews and comparisons

SoftFile is an experienced and knowledgeable BPO solutions provider in Sacramento. While there aren’t currently any reviews for SoftFile, we would suggest comparing it to other midsize BPO providers in California, as well as similar companies throughout North America.

Softfile’s contact information

Softfile’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 916-927-4211.


Softfile news, podcast & articles

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Softfile videos & images

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