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Call Center Systems

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About

We are proud to be a Service Disabled Veteran Owned company based in Winchester, Kentucky. Call Center Systems is a Business Process Outsourcing (BPO) company that specializes in field service support, dispatching, technician scheduling, business intelligence analytics, and customer service. We are a multi-lingual BPO that prides itself on offering superior service at one of the lowest prices in the industry. We offer both onshore and nearshore BPO facilities to help us meet the diversified needs our clients. After 12 years in the BPO industry, we know what it takes to provide great customer service and technical support, and we are committed to providing solutions to keep our customers happy. At Call Center Systems, we know a reliable, flexible and knowledgeable work-force with the proper tools to thrive in the cutting-edge BPO market can make the difference between a good company and a great company. We enjoy working together with clients in the world’s most dynamic industries, to develop complete business process solutions that exceed our clients’​ expectations.

Headquarters

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Public or Private

Privately Held

Seats or staff

201-500

Revenue

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Industries

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Highlights

Domain Authority

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Site traffic

4

OA ranking

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Glassdoor rating

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CrunchBase ranking

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Details

Executive

Michael Long, CEO

Year Founded

2015

Countries of fulfillment

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Sectors

-

Contact information

838-8024

https://ccs-live.com/

Social media

About Call Center Systems: Review and comparison

Call Center Systems is a multilingual onshore and nearshore contact center solutions and Business Process Outsourcing (BPO) services provider. Headquartered in Winchester, Kentucky, this BPO firm has provided cost-effective outsourcing solutions to its local and nearshore market since 2015.

The service-disabled-veteran-owned BPO company focuses on providing field service support through diversified outsourced contact center solutions and a reliable workforce that the company claims makes the difference between a good and great company.

Twelve years of experience in the outsourcing industry has allowed Call Center Systems to become expert providers across a multitude of platforms and industries. Currently, the company reports running with a tight-knit team of eight employees.

Call Center Systems Outsourcing

The BPO firm takes pride in being a service-disabled-veteran-owned small business along with offering multilingual, client-centric, and flexible call center services solutions. In addition, Call Center Systems provides outsourcing services through customer engagement channels, including inbound and outbound telephony and telemarketing.

Interested parties can reach out to the company through its contact page or connect through social media platforms Facebook, Twitter, Instagram, or LinkedIn.

Call Center Systems’s BPO services and pricings

Call Center Systems is a multilingual call center outsourcing provider that offers its clients the following services:

  • Inbound and outbound call coverage
  • Technician and ticket dispatching
  • Business intelligence systems and solutions
  • Technical support
  • Sales and telemarketing
  • Customer service

Examples of industries serviced include but are not restricted to telecommunications, healthcare, technology, insurance, HVAC, hotel and lodging—among others.

Call Center Systems’ pricing

Call Center Systems offers flexible pricing to meet client needs. Options include billing per agent per hour, monthly lump sum, per call, per ticket or work order, per sale, or per project. Additionally, the company offers a free comprehensive price quote. Onshore and nearshore prices, such as in Belize, are significantly lower.

For more information on Call Center Systems’ flexibility and pricing options, prospective clients can visit the company’s pricing page.

How Call Center Systems outshines its competition

The firm takes pride in differentiating itself from other BPO companies through three key strategies:

  1. All operators must pass an IQ and EQ exam
  2. Utilization of proprietary Central Authorization System (CAS) for data collection and analytics
  3. Operational consulting platform offers clients expert trend recommendations

Key executives

David Long (Founder)

David Long has been Call Center Systems’ Founder since the company’s inception in 2015. He is recognized as a business management professional, team leader, complex problem analyst, business finance strategist, and strong decision-maker. David’s skillset is in strategy development, sales planning, recruiting, technical solutions, vendor networking, business expansion, and executive advertising.

Michael Long (CEO)

Michael Long has been Call Center Systems’ Chief Executive Officer since 2017. Michael is recognized for his customer satisfaction, inventory management, and operations management achievements.

Call Center Systems reviews and comparisons

Call Center Systems is an onshore and nearshore, multilingual BPO solutions provider in Winchester, Kentucky, founded in 2015. We currently do not offer any reviews or comparisons for Call Center Systems. However, interested parties are encouraged to compare this company to other small-sized BPO firms in the United States.

Call Center Systems’s contact information

Call Center Systems’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 838-8024.

Call Center Systems news, podcast & articles

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Call Center Systems videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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