$25 mil. - $50 mil.
Michael Long, CEO
About Call Center Systems: Review and comparison
Call Center Systems is a multilingual onshore and nearshore contact center solutions and Business Process Outsourcing (BPO) services provider. Headquartered in Winchester, Kentucky, this BPO firm has provided cost-effective outsourcing solutions to its local and nearshore market since 2015.
The service-disabled-veteran-owned BPO company focuses on providing field service support through diversified outsourced contact center solutions and a reliable workforce that the company claims makes the difference between a good and great company.
Twelve years of experience in the outsourcing industry has allowed Call Center Systems to become expert providers across a multitude of platforms and industries. Currently, the company reports running with a tight-knit team of eight employees.
Call Center Systems Outsourcing
The BPO firm takes pride in being a service-disabled-veteran-owned small business along with offering multilingual, client-centric, and flexible call center services solutions. In addition, Call Center Systems provides outsourcing services through customer engagement channels, including inbound and outbound telephony and telemarketing.
Call Center Systems’s BPO services and pricings
Call Center Systems is a multilingual call center outsourcing provider that offers its clients the following services:
- Inbound and outbound call coverage
- Technician and ticket dispatching
- Business intelligence systems and solutions
- Technical support
- Sales and telemarketing
- Customer service
Examples of industries serviced include but are not restricted to telecommunications, healthcare, technology, insurance, HVAC, hotel and lodging—among others.
Call Center Systems’ pricing
Call Center Systems offers flexible pricing to meet client needs. Options include billing per agent per hour, monthly lump sum, per call, per ticket or work order, per sale, or per project. Additionally, the company offers a free comprehensive price quote. Onshore and nearshore prices, such as in Belize, are significantly lower.
For more information on Call Center Systems’ flexibility and pricing options, prospective clients can visit the company’s pricing page.
How Call Center Systems outshines its competition
The firm takes pride in differentiating itself from other BPO companies through three key strategies:
- All operators must pass an IQ and EQ exam
- Utilization of proprietary Central Authorization System (CAS) for data collection and analytics
- Operational consulting platform offers clients expert trend recommendations
David Long (Founder)
David Long has been Call Center Systems’ Founder since the company’s inception in 2015. He is recognized as a business management professional, team leader, complex problem analyst, business finance strategist, and strong decision-maker. David’s skillset is in strategy development, sales planning, recruiting, technical solutions, vendor networking, business expansion, and executive advertising.
Michael Long (CEO)
Michael Long has been Call Center Systems’ Chief Executive Officer since 2017. Michael is recognized for his customer satisfaction, inventory management, and operations management achievements.
Call Center Systems reviews and comparisons
Call Center Systems is an onshore and nearshore, multilingual BPO solutions provider in Winchester, Kentucky, founded in 2015. We currently do not offer any reviews or comparisons for Call Center Systems. However, interested parties are encouraged to compare this company to other small-sized BPO firms in the United States.
Call Center Systems’s contact information
Call Center Systems’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 838-8024.