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3.2/5 • Glassdoor rating


ACU-Serve delivers billing solutions to HME (Home Medical Equipment) providers, giving them the freedom to grow their business while collecting more, faster. ACU-Serve has helped HME businesses cut through the complexity of an ever-transitioning billing process while becoming a trusted partner for continued growth. Clients routinely show faster collections, higher revenue and dramatically reduced management and staffing problems.

ACU-Serve incorporates HME workflow, Medicare, Medicaid and Private Payer knowledge, and billing and collections experts into a single service on an Internet-based technology platform. The result is faster payments, higher revenue collection rates, and less management and staffing headaches. Unlike traditional billing service models, ACU-Serve provides HME clients with a new level of control, flexibility, information access, and billing expertise. ACU-Serve functions as an integral part of the HME office staff, not a remote third party billing vendor.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Jim Knight, Owner

Year Founded


Countries of fulfillment




Contact information


About ACU-Serve: Review and comparison

ACU-Serve is a billing and collections provider to help companies recover earnings faster and more efficiently. The agency maintains cutting-edge technology with a full-time development team to maintain it and ensure a seamless process.

Since its founding in 1994, the organization has committed to its mantra “helping you collect more, faster.” To that end, the Ohio-based agency has a second office in Alabama, employs over 300 people, and earns $58 million in annual revenue.

ACU-Serve Outsourcing

ACU-Serve follows all appropriate federal regulations and insurance standards. The agency serves the HME/DME and Infusion industries and associates with several reputable organizations within the field, including the American Association for Homecare and Ohio Association of Medical Equipment Services.

ACU-Serve’s BPO services and pricings

ACU-Serve offers a range of billing and collections services, including:

  • Traditional HME/DME billing support
  • Home Infusion billing support
  • Right sourcing, or support for existing in-house staff
  • Intake optimization and compliance support
  • Document retrieval and validation

The agency also handles special one-time projects in line with revenue support. For example, the ACU-Serve team might optimize software or clean up old files. Additionally, the firm has its own proprietary software, ACU-Insight, that features analytics tools and a user-friendly interface to help clients streamline workflows. 

ACU-Serve’s pricing

Since ACU-Serve provides custom solutions for each client, the firm doesn’t list pricing on the website. If you would like to discuss a partnership, contact the agency via the website to schedule a meeting.

How ACU-Serve outshines its competition

According to the website, the ACU-Serve difference includes a vision, mission statement, and five key values. 

  • The company’s vision is to be a trusted strategic partner for clients in the healthcare industry.
  • The mission statement centers around helping clients grow their businesses.
  • ACU-Serve’s five key values include responsiveness, trust, respect, integrity, and building caring relationships.

This firm also promises that clients can count on four key aspects:

  • A rigorous follow-up to ensure every claim is accounted for and managed
  • Bi-weekly calls to maintain consistent communication
  • Strategic management consulting and comprehensive reports
  • Useful benchmarks and tracking metrics

ACU-Serve claims to help clients work smarter to collect more money faster and improve the bottom line. The agency notes that it understands the industry and works well with most major billing platforms.

Key executives

Jim Knight (CEO)

Knight has a long history with the home health care field. He served the industry in different capacities and even has experience with accounting software. Knight studied at the University of Akron.

Amie Barone (Executive VP, Operations)

Barone joined the team in 2006 and now handles everything from quality assurance to satellite offices. She spends extensive time with the client services team. Barone also graduated from the University of Akron.

John Stalnaker (Vice President, Sales)

Stalnaker became the VP of Sales in 2010 and handles all marketing and sales efforts for the company. He even attends trade shows to stay up to date with industry trends.

ACU-Serve reviews and comparisons

ACU-Serve has one five-star rating on Facebook but no other public customer reviews to date. Before hiring ACU-Serve, prospective clients might want to research the services and pricing offered by similar firms for comparison.

ACU-Serve’s contact information

ACU-Serve’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 800.887.8965.


ACU-Serve news, podcast & articles

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