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CallForce

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About

Our operation is built on the premise of providing exceptional customer brand experiences in a cost-effective and operationally efficient manner through the delivery of customized, innovative contact center solutions and BPO services from South Africa to the global market.

CallForce has proven that our talented South African workforce coupled with powerful technology and unprecedented process design will result in high CSAT / NPS scores as agents are empowered to engage in complex conversations while simple work is digitized through automation.

What CallForce offers its clients

With a strategic focus on specialized BPO services that transform customer experience through innovative outsourced contact center solutions and digital engagement that bridges the digital divide, optimizes process & delivers an exceptional customer experience, we pride ourselves on our ability to be agile and flexible when designing and implementing custom campaigns.

How CallForce outshines the competition

Our client experience spans a number of different industry sectors including Telecommunications, Financial Services (Banking & Insurance), EdTech, Ecommerce, Logistics, Energy, and many more.

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Details

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Contact information

27 11 519 9900

https://callforceoutsourcing.com/

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About CallForce: Review and comparison

CallForce is an innovative contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in Johannesburg, South Africa. The firm has been providing cost-effective and scalable outsourcing solutions to its global market since 1999.

This award-winning BPO company is focused on providing customized BPO solutions “through innovative outsourced contact center solutions and digital engagement that bridges the digital divide, optimises process, and delivers an exceptional customer experience.”

Through its decades of experience in the industry, CallForce has also expanded its operations to Australia and the UK. The company’s current company size is 1,000 to 5,000 employees, and its last reported revenue is $10 million

CallForce Outsourcing

The firm takes pride in its customer-centric approach combined with state-of-the-art technology, optimized BPO solutions, and comprehensive omnichannel solutions. CallForce also caters to a variety of customer engagement channels, including social media, web chat, live chat, email, and voice, among many others.

In addition, CallForce is a proud member of the Business Process Enabling South Africa (BPESA), the country’s trade body and industry association for Global Business Services. The company aims to contribute to South Africa’s growing outsourcing industry by generating 500,000 new job opportunities by 2030.

CallForce’s BPO services and pricings

CallForce is a dynamic outsourcing provider that offers the following services:

  • Flexible Staffing
  • Permanent Recruitment
  • Training
  • Operations Management
  • Assessment tools
  • Project management of specific assignments
  • Customized staffing solutions
  • BPO Service
  • Labor Relations
  • Payroll, and
  • Performance Management

The firm also offers its services to a wide variety of industries, including: telecommunications, financial services (banking and insurance), e-commerce, edtech, logistics, and energy – among others.

CallForce’s pricing

CallForce’s pricing will depend on the clients’ requirements and business needs. However, the firm assures that they can provide up to 65% savings on voice-based delivery costs – as compared to destinations like the UK, USA, Australia, and Europe.

How CallForce outshines its competition

The firm takes pride in its “formula for success” that “delivers international award-winning results.” As noted in their official website, this formula includes:

  • Delivering an exceptional customer experience;
  • Attracting and assessing the right talent;
  • Motivating and empowering their agents;
  • Utilizing the power of the right technology; 
  • Coming up with technology solutions that fully support their operations, including omnichannel software; analytics-driven Quality Assurance management; digital performance management; workforce management software; and CallForce Engage, their very own digital engagement app.

In addition, CallForce has been recognized by various institutions as having a high potential for growth and job creation in South Africa.

Key executives

Candice Roberts (CEO)

Candice Roberts has been CallForce’s Chief Executive Officer (CEO) since 2000. Roberts is recognized as an outsourcing leader, and she currently represents the province of Gauteng at an Exco level for BPESA.

Roshan Sookdeo (Global Outsourcing Director)

Roshan Sookdeo is CallForce’s Global Outsourcing Director since 2017. Sookdeo also represents the company as a board member for professional designations at the Contact Centre Management Group (CCMG).

CallForce reviews and comparisons

CallForce is an innovative contact center and BPO solutions provider in South Africa. While we currently do not have any reviews for CallForce, we would suggest a comparison of the firm to other midsize BPO providers in South Africa, as well as other firms located in the Philippines and the UK.

CallForce’s contact information

CallForce’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 27 11 519 9900.

CallForce news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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