About CallForce: Review and comparison
CallForce is an innovative contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in Johannesburg, South Africa. The firm has been providing cost-effective and scalable outsourcing solutions to its global market since 1999.
This award-winning BPO company is focused on providing customized BPO solutions “through innovative outsourced contact center solutions and digital engagement that bridges the digital divide, optimises process, and delivers an exceptional customer experience.”
Through its decades of experience in the industry, CallForce has also expanded its operations to Australia and the UK. The company’s current company size is 1,000 to 5,000 employees, and its last reported revenue is $10 million.
The firm takes pride in its customer-centric approach combined with state-of-the-art technology, optimized BPO solutions, and comprehensive omnichannel solutions. CallForce also caters to a variety of customer engagement channels, including social media, web chat, live chat, email, and voice, among many others.
In addition, CallForce is a proud member of the Business Process Enabling South Africa (BPESA), the country’s trade body and industry association for Global Business Services. The company aims to contribute to South Africa’s growing outsourcing industry by generating 500,000 new job opportunities by 2030.
CallForce’s BPO services and pricings
CallForce is a dynamic outsourcing provider that offers the following services:
- Flexible Staffing
- Permanent Recruitment
- Operations Management
- Assessment tools
- Project management of specific assignments
- Customized staffing solutions
- BPO Service
- Labor Relations
- Payroll, and
- Performance Management
The firm also offers its services to a wide variety of industries, including: telecommunications, financial services (banking and insurance), e-commerce, edtech, logistics, and energy – among others.
CallForce’s pricing will depend on the clients’ requirements and business needs. However, the firm assures that they can provide up to 65% savings on voice-based delivery costs – as compared to destinations like the UK, USA, Australia, and Europe.
How CallForce outshines its competition
The firm takes pride in its “formula for success” that “delivers international award-winning results.” As noted in their official website, this formula includes:
- Delivering an exceptional customer experience;
- Attracting and assessing the right talent;
- Motivating and empowering their agents;
- Utilizing the power of the right technology;
- Coming up with technology solutions that fully support their operations, including omnichannel software; analytics-driven Quality Assurance management; digital performance management; workforce management software; and CallForce Engage, their very own digital engagement app.
In addition, CallForce has been recognized by various institutions as having a high potential for growth and job creation in South Africa.
Candice Roberts (CEO)
Candice Roberts has been CallForce’s Chief Executive Officer (CEO) since 2000. Roberts is recognized as an outsourcing leader, and she currently represents the province of Gauteng at an Exco level for BPESA.
Roshan Sookdeo (Global Outsourcing Director)
Roshan Sookdeo is CallForce’s Global Outsourcing Director since 2017. Sookdeo also represents the company as a board member for professional designations at the Contact Centre Management Group (CCMG).
CallForce reviews and comparisons
CallForce is an innovative contact center and BPO solutions provider in South Africa. While we currently do not have any reviews for CallForce, we would suggest a comparison of the firm to other midsize BPO providers in South Africa, as well as other firms located in the Philippines and the UK.
CallForce’s contact information
CallForce’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 27 11 519 9900.