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First Kontact Call Center

3.8/5 • Glassdoor rating


First Kontact is an experienced Bilingual Contact Center that provides technology focused call center and BPO services through its Tijuana, Mexico operations centers. Our services portfolio include Collections, Customer Service, Technical Support, Social Media Management, Market Research and 24/7 AI assisted Chat Support. Our proximity to the US Border provides our agents with critical knowledge and understanding of the US geography, culture and lingo required in delivering world class customer service . The Mission of First Kontact Center is to provide a unique, turn key platform, that quickly enables customer service and technical support capabilities, while retaining the spirit and operating philosophies of our clients.



Public or Private

Privately Held

Seats or staff



Unknown / Non-Applicable





Gregory Hough, Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information

(619) 777-6896


About First Kontact Call Center: Review and comparison

First Kontact is a bilingual contact center service with multiple locations based in both the United States and Mexico. They are an award-winning call center solution that provides customers with “highly motivated, efficient telephone professionals, trained to engage in high-quality business conversations.” 

First Kontact takes pride in its ability to meet the needs of a diverse customer base with bilingual and bicultural staff. Combining this unique understanding of their customers with a customizable approach to service and technology, First Kontact is an industry leader in call center services.

Customers can also rest assured knowing that First Kontact is certified by both Information Security Management System and Benchmark Portal Call Center Management. 

First Kontact Call Center Outsourcing

Headquartered in Tijuana, Mexico, they have a unique understanding of the needs of their clients on both sides of the US / Mexico Border. They have been offering clients contact services since 2008.

With over a decade of experience providing call center services in Mexico, First Kontact has expanded and added a location in Chula Vista, California, US. The company’s current size is 501-1,000 employees, and its last reported revenue is $366,232

First Kontact Call Center’s BPO services and pricings

First Kontact is a communications center that provides the following services:

  • Client Tech Support
  • Surveys for Client’s Customers
  • Customer Service
  • A Sales Force
  • Custom Software Solutions
  • Workstations for Lease
  • Order Placement System

All of the services offered by First Kontact are unique and customizable based on their clients’ particular needs.

First Kontact’s pricing

First Kontact’s pricing varies depending on the diverse wants and needs of their clients. For an idea of what the cost would be for your business, it is recommended that you fill out the short client information sheet on the First Kontact website.

How First Kontact Call Center outshines its competition

First Kontact knows that to serve their customers, they have to know their customers. They do this through:

  • Bilingual and bicultural team members;
  • Strategic placement of locations in the US and Mexico;
  • A wide range of inbound and outbound services;
  • Developing custom software and technology services depending on customer needs.

In addition, First Kontact is a partner with the Baja Contact Center Cluster, a nonprofit that seeks to help contact center, telemarketing, and BPO growth in Baja California, Mexico. 

Key executives

Juan Gutierrez (Founder and Advisor)

Juan Gutierrez founded First Kontact in 2008, leading the business into significant growth, jumping from 10 employees to approximately 1,000. 

Gregory Hough (President and CEO)

Gregory Hough is the president and Chief Executive Officer of Advantage Communications Inc, the parent company of First Kontact. Hough brings a diverse knowledge of different call center regions, including Canada and the Caribbean.

First Kontact Call Center reviews and comparisons

A review from the First Kontact official website:

“Navico has utilized First Kontact services for over five years, and it has been a great working relationship. The team is dedicated to helping Navico provide an excellent customer experience and has been very flexible and cooperative on a daily basis” – Janet Funhouser, Navico.

First Kontact Call Center’s contact information

First Kontact Call Center’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Website N/A
Facebook N/A

In addition, you may email them at [email protected] or call (619) 777-6896.


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