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First Kontact Call Center


First Kontact is an experienced Bilingual Contact Center that provides technology focused call center and BPO services through its Tijuana, Mexico operations centers. Our services portfolio include Collections, Customer Service, Technical Support, Social Media Management, Market Research and 24/7 AI assisted Chat Support. Our proximity to the US Border provides our agents with critical knowledge and understanding of the US geography, culture and lingo required in delivering world class customer service . The Mission of First Kontact Center is to provide a unique, turn key platform, that quickly enables customer service and technical support capabilities, while retaining the spirit and operating philosophies of our clients.



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Unknown / Non-Applicable




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Gregory Hough , Chief Executive Officer

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Contact information

(619) 777-6896

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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