TUNIS

Tunis Call Center (TCC) is a leading provider of call center services in Tunisia. Founded in 1998 by the Tunisie Leasing Group, TUNIS has grown to become a multichannel contact center for customer service, sales, and marketing. 

TUNIS is considered one of the best call centers in the industry due to its high-quality service and experienced staff. Compared to competitors like Jill’s Office and Calling Guru, TUNIS offers a wider range of services and advanced technology for handling customer calls and inquiries. 

TUNIS’s staff is known for their professional and friendly approach, which helps to ensure that customers are satisfied with their experience.

TUNIS is a pioneer in the call center industry in Tunisia and has handled TLG’s customer relations and national recovery since its creation. 

In 2003, TCC developed an offshore offer to meet the specific needs of international markets, such as French-speaking Europe, Germany, and Italy. The company boasts 1300 square meters of facilities, including 250 productions and BPO positions, as well as 24 desks for close supervision, coaching, and quality control.

BPO services offered by Tunis include telesales, customer service, telesecretariat, teleprospection, and marketing research.

Telesales services include outbound campaigns, sales-oriented organization, and management of electronic contracts .

• Customer service services include 7d/7 H24 resources and specialized cells.
• Telesecretariat services include multilingual telephone reception.
• Teleprospection services include efficient call center team and telemarketing expertise.
• Marketing research services include expertise in qualitative and quantitative studies.
• Technical infrastructure includes telemarketing tools and high-performance CRM for rapid access to detailed reports.

TUNIS’s pricing

You need to contact the BPO to get an accurate report on how much they charged depending on the service.

TUNIS excels in outbound campaigns for client conquests by creating cells tailored to the specific offerings and culture of its clients. The company also has a sales-oriented specific organization that includes a sales leader, monitoring of gross and net ratios, and monitoring of customer satisfaction. 

TCC also offers customer service resources 7 days a week, 24 hours a day, with the ability to adjust processing capacity as needed. Additionally, the company offers tele-secretariat services with 20 years of expertise in customer service and multilingual telephone reception in French, English, Italian, and German. TCC holds a significant stake in Meninx Holding, which provides it with outstanding financial stability.

The key executives of TUNIS include:

• Foued CHERAGA (General Manager) Responsible for the overall management and direction of the organization.
• Helmi Zayene (Production Manager) Responsible for overseeing the production process and ensuring efficient and effective operations.
• Med Amine TRABELSI  (IT Manager) Responsible for managing the company’s information technology systems and infrastructure.
• Ghada YAHYAOUI (Financial Manager) Responsible for managing the company’s financial operations and ensuring financial stability.
• Monia JOUDI (HR Manager) Responsible for managing the company’s human resources operations, including recruitment, training, and employee relations.

TUNIS has a score of 3.4 in Indeed with more than 2.5K reviews. 

TUNIS’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.tuniscallcenter.com

LinkedIn http://www.linkedin.com/company/tuniscallcenter

Facebook https://www.facebook.com/tuniscallcenter/

In addition, you may email them at [email protected] or call 216 31 30 58 11.