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ELS Customer Experience

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A South African based outsourced contact centre Specialising in Sales, Retentions and Customer Experience.

Over a decade of service excellence, and counting.

We at ELS are proud to have transformed customer service management, sales and retentions through our innovative approach, world-class quality assurance, and comprehensive solutions.

To us, it’s all about enhancing the connection between your business and its customers, and ensuring that you have robust systems in place to keep your team strong, and your prospects growing.

What started as a lean team of skilled administrators, quickly grew into an award-winning team of highly skilled customer experience retentions and sales experts, collectively reshaping the way companies design and deliver customer experiences and increase sales and retentions.

Today, our team continues to grow – and our hunger for constant learning and refining never ceases. The only thing that remains fixed,
is our commitment to providing our clients with flexibility, agility and the ability to excel.

What ELS Customer Experience offers its clients

We are committed to ensuring that your team is well trained, geared up, and inspired to grow your customer relationships.

How ELS Customer Experience outshines the competition

In order to give your customer the best possible experience – and to achieve the best possible results for your business – we harness the power of everything from AI and robotics to chatbots and social networks.

ELS Customer Experience company structure

We are a medium sized Contact Centre that is a subsidiary of a global international investment holding group.

Sample highlight service offering of ELS Customer Experience

Outsource your contact centre sales and services to a South African BPO
Our customers are
Vodacom - Walmart - Lenovo
From $1200 per seat per month
includes Team management - WFH Capabilities - Hardware and Software


45 Commissioner Street, 2001, Johannesburg, Gauteng, South Africa

Public or Private


Seats or staff




  • Consumer Services
  • Ecommerce
  • Hardware Tech/IT
  • Retail
  • Software Tech/IT
  • Telecoms


Domain Authority


Site traffic


OA ranking


Glassdoor rating


CrunchBase ranking




Mohammed Ismail, Senior Vice President, Director Banking Services and Chief Lending Officer

Year Founded


Countries of fulfillment
  • South Africa
  • Admin Support
  • Agency Contract Partner
  • Build-Operate-Transfer
  • Customer Service
  • Full service BPO
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

+27 82 268 1129

Social media




ELS Customer Experience news, podcast & articles

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ELS Customer Experience videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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