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ELS Customer Experience

0.0/5 • Glassdoor rating


A South African based outsourced contact centre Specialising in Sales, Retentions and Customer Experience.

Over a decade of service excellence, and counting.

We at ELS are proud to have transformed customer service management, sales and retentions through our innovative approach, world-class quality assurance, and comprehensive solutions.

To us, it’s all about enhancing the connection between your business and its customers, and ensuring that you have robust systems in place to keep your team strong, and your prospects growing.

What started as a lean team of skilled administrators, quickly grew into an award-winning team of highly skilled customer experience retentions and sales experts, collectively reshaping the way companies design and deliver customer experiences and increase sales and retentions.

Today, our team continues to grow – and our hunger for constant learning and refining never ceases. The only thing that remains fixed,
is our commitment to providing our clients with flexibility, agility and the ability to excel.

What ELS Customer Experience offers its clients

We are committed to ensuring that your team is well trained, geared up, and inspired to grow your customer relationships.

How ELS Customer Experience outshines the competition

In order to give your customer the best possible experience – and to achieve the best possible results for your business – we harness the power of everything from AI and robotics to chatbots and social networks.

ELS Customer Experience company structure

We are a medium sized Contact Centre that is a subsidiary of a global international investment holding group.

Sample highlight service offering of ELS Customer Experience

Outsource your contact centre sales and services to a South African BPO
Our customers are
Vodacom - Walmart - Lenovo
Competitive cost per seat per month
includes Team management - WFH Capabilities - Hardware and Software


45 Commissioner Street, 2001, Johannesburg, Gauteng

Public or Private


Seats or staff



$1 mil. - $5 mil.

  • Consumer Services
  • Ecommerce
  • Hardware Tech/IT
  • Others
  • Retail
  • Software Tech/IT
  • Telecoms



Mohammed Ismail, CEO

Year Founded


Countries of fulfillment
  • South Africa
  • Admin Support
  • Agency Contract Partner
  • Build-Operate-Transfer
  • Customer Service
  • Full service BPO
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

+27 83 648 5000

About ELS Customer Experience: Review and comparison

ELS is a forward-thinking company offering services to help businesses run better. While it remains a small business with only about 51-200 employees, they have a solid reputation.

Since 2006, ELS has been offering programs to assist companies with call centers, office management, e-commerce development, and quality assurance. 

The company focuses on helping businesses to transform their customer service management and free up time to focus on growth. Using technology and innovative approaches, the company can enhance the relationships its clients have with their customers.

With a focus on creating a better experience, this business helps other businesses to keep their workforce strong and customer bases growing. The BPO seeks to help reshape companies it works with for a better future.

ELS Customer Experience Outsourcing

ELS has its headquarters and main operations all in one single location in Johannesburg, Gauteng, in South Africa. Located at 45 Commissioner Street in the Life Centre Building, the company has a small footprint. However, it doesn’t slack and more than makes up for the limited location by making big offerings.

They focus on using the latest technology and ideas to build solutions for their clients that enable them to build better businesses and create more effective customer solutions. Through high-tech offerings, ELS sets itself apart and shows a small business can make a big impact.

ELS Customer Experience’s BPO services and pricings

Their services provide clients with support and systems. Along with services to directly implement, they also offer training services.

  • Clients can take advantage of the various services offered including:
  • Back office processing to help cover administrative duties
  • Contact centers for an outsourced option of customer care
  • Outbound sales initiatives to generate leads and ensure in-house retention of sales staff
  • Quality assurance and training to ensure the best brand strategies
  • E-commerce development and product fulfillment to take a business online into a new frontier of sales

ELS’s pricing

Pricing is individualized based on the customer’s needs. The company walks through a four-step process to ensure a client’s full needs and to match them with beneficial services. The steps include exploring needs, selecting an ELS expert to work with, offering training, and providing follow-up support. The company suggests completing a form and discussing the services for a basic quote.

How ELS Customer Experience outshines its competition

The BPO has been in business for over 10 years, providing for 300,000 service requests per year. The company boasts 65,000 satisfied customers and quality and efficiency scoring far above average.

They also have a portfolio of past clients that represent some of the world’s top businesses, including:

  • iStore
  • Vodacom
  • Lenovo
  • Incredible Connection
  • Massmart
  • MorClick
  • Ackermans

Key executives

Mohammed Ismail (CEO)

Mohammed is a Chief Executive Officer of ELS Customer Experience (Pty) Ltd. He has over ten year experience of service excellence in sales, retentions and customer experience.

He initially established the company with a small group of proficient administrators, but it has quickly expanded into an acclaimed team of exceptionally skilled customer service and sales experts, collectively revolutionizing the way businesses function.

Aschwyn Samuel (COO)

Aschwyn is a Chief operating officer at ELS Customer Experience. He has accumulated many years of experience in various fields of contact center leadership and management.

He possesses a strong enthusiasm for strategic management and is accountable for the strategic growth, financial success, and overall management of the Customer Experience Team Contact Center on a daily basis.

Charles Adriaanse (BDM)

Charles is a Business Development Manager at ELS Customer Experience (Pty) Ltd. He has gained extensive experience in the corporate world for over 28 years, working in various industries such as BPO, Outsourced Call Center Solutions, Telecom, Insurance, Real Estate, Customer Service, Banking, Investments, Corporate Sales, and Health Insurance.

ELS Customer Experience reviews and comparisons

There are no reviews for ELS due to the small size of the company and its limited location within South Africa. However, ELS entered the list as a top 20 BPO company in South Africa by Outsource Accelerator in 2021.

ELS Customer Experience’s contact information

ELS Customer Experience’s main headquarters is located in:

45 Commissioner Street, 2001, Johannesburg, Gauteng

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call +27 83 648 5000.

ELS Customer Experience news, podcast & articles

No news, podcast & articles available for this BPO

ELS Customer Experience videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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