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Overview
Headquarters
-
Public or Private
private
Seats or staff
1-49
Revenue
$1 mil. - $5 mil.
Industries
-
About Contact Automation: Review and comparison
Contact Automation is a nimble and agile Business Process Outsourcing (BPO) services provider located in Atlanta, Georgia. The company was founded in 2004 but expanded its services to its current offerings in 2011.
The services provided by Contact Automation center the customer’s needs across multiple communication channels, including automated phone services, live answering support, and even email.
Each interaction with a customer support representative or turnkey solution yields data that not only provides transparent performance reporting but actionable insights for continually improving the customer experience. The company currently employs between 11 and 50 staff and has an estimated revenue of $300,000 annually.
Contact Automation Outsourcing
Contact Automation’s service offerings revolve around making business processes more efficient. Their distinctive blend of Interactive Voice Response systems and active support can help their clients improve their customer retention rates while making it easier to scale operations.
They are able to provide these services by partnering with technology leaders like AT&T, Alliance Systems, Intel, and Microsoft. This technology is leveraged by well-trained professional customer service representatives, enabling brand-consistent interactions with each client’s customers.
Contact Automation’s BPO services and pricings
Contact Automation’s BPO services and pricings
Contact Automation is an agile outsourcing services provider that primarily focuses on:
- Interactive voice response
- Outbound IVR services
- Lead generation
- Recall services
- Call routing
In addition to these offerings, Contact Automation provides a number of professional service packages. These packages can include everything from IVR system design to professional voice recordings, robust reporting, toll-free provisioning, transcription services, script development, and more.
Contact Automation’s pricing
The cost of working with Contact Automation depends on the scope of services you’re seeking. The amount you pay for essential IVR support, for instance, might be different than what you’d pay for developing a custom automation menu. The best way to understand your specific pricing is to reach out to Contact Automation directly.
How Contact Automation outshines its competition
Contact Automation stands out in the BPO crowd by investing in best practices and leveraging the latest in technology to deliver a seamless experience to both their clients and their clients’ customers. They can do so through:
- Custom-built and turnkey applications for inbound and outbound phone services
- 24/7 call center support
- Access to real-time data reports
- Industry-specific process development
Contact Automation’s team has experience in a variety of fields, from financial services and banking to healthcare, retail, ministry, and beyond.
Key executives
Artie Andrus (President)
Artie Andrus has served as President of this BPO since 2004. Before his tenure with the firm, he accumulated extensive telecommunications experience as a sales and services director.
Contact Automation reviews and comparisons
Contact Automation is a BPO that distinguishes itself by offering many support services.
Unlike BPO firms that focus on a single service, like live answering, they create communication strategies across different channels that are interconnected, ensuring message consistency. The various services offered can reduce the number of BPO companies their clients engage, streamlining operations while bolstering ROI.
Contact Automation’s contact information
Contact Automation’s main headquarters is located in:
N/A Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (877-487-9679).
Independent
