Respondez

Founded in 2007, Respondez is a business process outsourcing (BPO) company specializing in end-to-end user experience. Therefore, they provide various services that meet clients’ needs at all stages of operation.

Respondez aspires to provide innovative solutions for customer engagement. Additionally, the company hopes to become the preferred partner for BPO services for all clients they engage with while in operation.

With 200 employees, Respondez is a medium-sized BPO provider. Located in the United Kingdom, they are able to service countries such as Poland, India, and the Philippines through their other service areas.

With several certifications vouching for their expertise, Respondez can adequately service companies with cutting-edge solutions and strategies. Some of the certifications they hold include ISO 9001, 27001, and 14001. The company is also a member of the United Kingdom Contact Centre Forum.

Although they have been in operation since 2007, the company hasn’t experienced recent growth as others in the industry have. It is unknown if this is due to economic struggle or if it’s a sign that the company is having difficulty operating appropriately.

As a multi-faceted BPO company, Respondez provides a wide variety of solutions for clients. Some of these offerings include:

• Customer Acquisition
• Customer Support
• Back-Office Administration
• Social Media Management
• Web Support
• Help Desk Operations
• Inbound Phone Support
• Outbound Phone Support
• Multi-lingual Operations
• Inbound Traffic Management
• Lead Generation
• Regulation Compliance
• Post Management
• Outgoing Mail Support
• Secure Printing
• Confidential Scanning and Storage

This list is not comprehensive as the company continually adapts to new trends and increases in demand for services.

Respondez’s pricing

Due to the custom nature of the services provided, the company does not offer pre-established packaging or pricing guidelines on its company website. Instead, they encourage prospective clients to reach out to a sales representative via an online form on their website for a custom quote.

With multiple certifications in the industries they serve, Respondez can display to current and future clients that they have top-level knowledge of the services they provide. Having these certifications provides a testament to the actual quality the company possesses and allows them to retain more clients and increase the customer satisfaction rates of organizations globally.

Saffron Harper (CEO)

Saffron Harper works at Respondez and fulfills the role of Chief Executive Officer. In her position, she oversees all operations for the company and integrates new solutions into the services offered.

Char Bailey (Campaign Manager)

Char Bailey has worked with Respondez since May 2016, where she has continually fulfilled the role of Campaign Manager. In her position, she works one-on-one with clients as a frontlines solutions contact and helps them determine what services they need for their business operations. 

While the company has plateaued in employee headcount growth, they have a high level of positive testimonials from the clients they serve, both past and present. Prospective clients can compare the company to organizations such as Lemon Business Solutions, Contact Centre Solutions, and Content Guru.

Respondez’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.respondez.co.uk

LinkedIn https://www.linkedin.com/company/respondez

Facebook N/A

In addition, you may email them at [email protected] or call 44(0)1902 302 096.

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