VIPdesk Connect

VIPdesk Connect is a full-service contact center solutions and Business Process Outsourcing (BPO) services provider. Headquartered in Alexandria, Virginia, this BPO firm has provided brand loyalty-building outsourcing solutions to its North American market since 1997.

The award-winning BPO company focuses on providing end-to-end brand-building BPO solutions through collaborative partnerships that solve client challenges and elevate customer experiences.

Over two decades of experience in the outsourcing industry has allowed VIPdesk Connect to expand its operations by becoming entirely cloud-based and omnichannel. Currently, the company reports running with between 1000 and 5000 employees.

The BPO firm takes pride in its “more human” elevated customer experience approach, brand loyalty BPO solutions, and state-of-the-art cloud and omnichannel services. 

In addition, they provide outsourcing services through various customer engagement channels, including telephony, email, chat, video chat, SMS, and social media. Interested parties can connect with the company through the contact form on its website.

Additionally, VIPdesk Connect is a certified B Corporation company, was awarded for being one of the top workplaces of 2020 by The Washington Post, one of 5000 America’s Fastest Growing Private Companies by Inc., and certified by Women’s Business Enterprise (WBENC).

VIPdesk Connect is a cloud-based outsourcing provider that offers its clients the following services:

• Outsourced customer service
• Digital customer service
• Social media management
• Customer experience insights
• Concierge customer service
• Back office services
• CX technology platform
• AI integration services
• Remote CX consulting

Examples of industries serviced include but are not restricted to luxury and fashion, consumer electronics, membership organizations, medical equipment, beauty, home improvement, retail, graduation and commencement, and transportation—among others.

VIPdesk Connect’s pricing

VIPdesk Connect’s pricing is handled on a client-by-client basis through consultations and depends on individual needs and business requirements. Interested parties can use the provided form to request a quote.

The firm takes pride in its step-by-step process that works as follows:

• Brand assessment through understanding the client’s differentiator, business philosophy, challenges, and goals
• Service delivery through customized job requirements, competencies needed, and comprehensive workforce planning and recruiting
• Implementation that involves team leadership assembly, project program launch, and comprehensive talent sourcing
• Operations and management with daily, weekly, and monthly performance data reporting
• Service experience assessment within the first 90 days

Additionally, VIPdesk Connect has partnered with big names in IT such as Bright Pattern, Clarabridge, Zendesk, Digital Genius, Aspire Lifestyle, Telecontacto, and PVS Relationship Services.

Rebecca Kuhn (Director of Workforce Management)

Rebecca Kuhn has been VIPdesk Connect’s Director of Workforce Management since February of 2020. Kuhn is recognized for driving optimization, efficiency, and maintaining human perspective in her methodologies. 

Her background and skills are in call centers, workforce management, customer satisfaction, vendor management, project management, customer retention, outsourcing, CRM, etc.

Othmar Mueller von Blumencron, Ph.D., OLY (Vice President Sales & Marketing)

Othmar Mueller von Blumencron has been VIPdesk Connect’s Vice President of Sales & Marketing since 2014. 

Dr. Blumencron is a well-rounded executive in international business development and is distinguished for his insight into new market opportunities, corporate development (M&A), loyalty marketing, sales, product development, and business affairs.

VIPdesk Connect is a full-service brand loyalty-building BPO solutions provider in Alexandria, Virginia, founded in 1997. We currently do not offer any reviews or comparisons for VIPdesk Connect. However, interested parties are encouraged to compare this company to other large-sized BPO firms in North America.

VIPdesk Connect’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.vipdesk.com

LinkedIn http://www.linkedin.com/company/vipdesk

Facebook https://www.facebook.com/VIPdeskConnect/

In addition, you may email them at [email protected] or call (844) 874-3472.

https://www.crunchbase.com/organization/vipdesk

https://www.glassdoor.com/Overview/Working-at-VIPdesk-Connect-EI_IE908203.11,26.htm