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Customer Umbrella

1.0/5 • Glassdoor rating


Operating in Eastern Europe, specifically in Bulgaria, can save a company between 40-50% of its outsourcing costs. Bulgaria has the most competitive offerings within the EU, which makes it an extremely attractive destination for BPO. CustomerUmbrella is an Outsource technology-enabled business services company located in Varna, Bulgaria specializing in customer engagement and improving business performance for its clients.

What Customer Umbrella offers its clients

We are the bridge between gaming companies and their players in terms of customer support in Americas, Europe and Asia.

How Customer Umbrella outshines the competition

We are gamers!

Customer Umbrella company structure

We are the bridge between gaming companies and their players in terms of customer support in Americas, Europe and Asia.

Sample highlight service offering of Customer Umbrella

English-speaking BPO seat leasing for $7 per hour.


Tsanko Tserkovski 7, 9000, Varna, Varna, Bulgaria

Public or Private


Seats or staff



$1 mil. - $5 mil.

  • Consumer Services
  • Ecommerce
  • Entertainment
  • Food & Beverage
  • Game Dev & Support
  • Hardware Tech/IT
  • Hospitality
  • Non Profit
  • Others
  • Real Estate
  • Recruiting Staffing
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel



Svetoslav Dobrev, CEO and Founder

Year Founded


Countries of fulfillment
  • Argentina
  • Brazil
  • Bulgaria
  • Canada
  • France
  • Germany
  • India
  • Turkey
  • Vietnam
  • Agency Contract Partner
  • Animation & Multimedia
  • Customer Service
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

359 885-379-385

Customer Umbrella news, podcast & articles

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Customer Umbrella videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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