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Contact One

About

We are a full service call center in Arizona that provides 21st century technology and old fashioned customer service. Family-owned and operated for 30 years, Contact One emphasizes the personal nature of each customer interaction even as we employ every new efficiency to hold down costs for our clients. We hire only good people and help them become the best in the business. It pays off in long-term client satisfaction; reliable, motivated agents; and national recognition for quality.

Headquarters

-

Public or Private

Private

Seats or staff

11-50

Revenue

Less than $1 million (USD)

Industries

-

Highlights

Alexa ranking

7,090,898

Domain Authority

23

Site traffic

522

OA ranking

-

Glassdoor rating

5

CrunchBase ranking

-

Details

Executive

Judy Wood, CEO

Year Founded

1981

Countries of Fulfillment

-

Sectors

-

Contact information

1.800.278.3347

http://www.wetakecalls.com/

Social media

About Contact One: Review and comparison

Contact One has humble beginnings dating back to 1980 when CEO and founder Judy Wood purchased a small answering service in the Tucson, A-1 Metro area. Since this point, the company has grown significantly, now employing 11 to 50 staff members and generating just under $1 million annually.

Because the company is considered a small business, it has a family-like work environment with individuals who genuinely care about the work they do. This atmosphere has helped the company stand out from the other answering services available. Not only do employees care about the clients, but they dedicate themselves to offering quality solutions that make a difference.

Contact One Outsourcing

Contact One is headquartered in Tucson, Arizona but provides services to clients around the world. As a US-based company, the agents are fluent in English and provide clear and friendly service. 

While some US call centers only offer calling support in English, Contact One provides Spanish as well. No matter the time of day, this call center has agents ready to meet your clients’ needs in both languages.

Contact One’s BPO services and pricings

The company serves numerous industries, including healthcare, small businesses, home maintenance and contractors, spas and salons, law offices and attorneys, therapists, property management, chiropractors, and medical marijuana businesses.

The services and solutions offered to clients who choose this service cover the following:

  • Virtual receptionist services
  • Appointment setting
  • Medical answering service
  • Answering service and call center support
  • Live chat support services
  • Help desk
  • Customer support 

Contact One’s pricing

The team believes that offering clients a superior level of customer service is the most important thing they can do to help improve the client’s bottom line. Because of this, Contact One provides 24/7, affordable answering services for much less than the cost of an in-house team member. Also, they organize the pricing plans so you only pay for the minutes when Contact One representatives are actually working for you.

The average hourly cost of continued service from Contact One is $3. This amount is well worth the cost when you consider that up to 67% of customers will hang up if they cannot reach a live person to talk to. Contact One helps take this burden off your in-house employees and provide the high-quality answering services your business needs and expects.

How Contact One outshines its competition

They take time to get to know its clients’ needs and then customize a plan that works for the business and its budget for this service. It also offers the following:

  • Exceptional customer service
  • Assistance in handling overflow calls
  • Custom pricing
  • Bilingual services
  • Thirty years of experience and service

Key executives

Judy Wood (CEO)

Judy started the company in 1980 by purchasing a small answering service in the Tucson area. After years of work, time, and effort, the company was transformed into the Contact One call center and is now an industry leader.

Jeff Wood (President)

Jeff became a member of the call center in 1992 as a programmer. Today, he is responsible for new technology applications and provides general troubleshooting solutions for tech-related concerns.

Contact One reviews and comparisons

Compared to the competition, Contact One has stellar reviews. With a 4.9-star rating on UpCity, customers rave about the excellent service. They have noted how helpful, professional, and prompt Contact One has been, especially when working after hours or during high seasons for clients. 

Contact One’s contact information

Contact One’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1.800.278.3347.

References

https://www.glassdoor.com/Overview/Working-at-Contact-One-EI_IE271979.11,22.htm

Contact One news, podcast & articles

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About OA

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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