ListenTrust

The company is a leading bilingual contact center for Spanish and English speakers. They are focused on strengthening connections between client and company to improve customer experiences. They made 153 million dollars last year. They service clients in both the United States and Mexico. ListenTrust was formed in 2006.

ListenTrust is headquartered in Portland, Maine. The company also has a location in Hermosillo, Mexico. This Mexican town is a little more than a four-hour drive from Tucson, AZ. 

The BPO has a wide range of services they offer including; 

• Customer service – In Spanish or English through email, phone, chat, or text. 
• Inbound Sales 
• Outbound telemarketing services 
• Scripting 

The company has clients in various industries including utilities, education, nonprofit, retail, e-commerce, insurance, real estate, legal, telecommunications, and medical. 

ListenTrust’s pricing

ListenTrust has a variety of options to fit almost every business’s needs. These include shared agents, per minute pricing, hourly dedicated agents, and many others. Contact ListenTrust to find the best plan for you. 

Hiring ListenTrust will lower costs and free up time which will help your business to flourish. At the company they train their specially selected staff incredibly well. Strategic selling tactics is one skill employees do well. These skills will ensure a solution to almost anything your business needs.

The company has an overflow plan. They are partnered with more than 1,000 bilingual agents. ListenTrust is also able to support telecommuting if needed. 

Craig A. Handley, CEO

Craig is an expert in various types of marketing, sales, and brand expansion. His career in sales and marketing started on his paper route at 13 years old. He then worked in a call center selling over a million dollars of product a year. 

Jeeva Ratnathicam, Chief Operating Officer

Jeeva has more than 25 years of experience in operations and finance in various industries. Jeeva believes that ROI for ListenTrust clients is a key metric. 

Tom Sheppard, Vice President of Business Development 

Tom has over 20 years of experience in Direct Response Television (DRT). Due to this experience, he is a trusted expert in support services. At ListenTrust he is head of growth aspects of the business including sales, marketing, and client services. Tom is also an expert in the Spanish language-US Hispanic market. 

 Juan Carlos Caire (J.C.), General Manager 

J.C. has been with ListenTrust since 2007. He has successfully worked his way up to his current position because of his passion, ability to lead, and his will and knowledge to overcome any issue. He is a native business leader in Mexico. 

The company has a 3.4-star rating on Glassdoor with 78% saying they would recommend working there to a friend. Most reviews say it is a friendly work environment and flexible scheduling. 

At the time this was published we did not have reviews from customers. 

ListenTrust’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.listentrust.com

LinkedIn http://www.linkedin.com/company/listentrust

Facebook https://www.facebook.com/ListenTrust/

In addition, you may email them at [email protected] or call 800-630-9221.

https://www.crunchbase.com/organization/listentrust

https://www.glassdoor.com/Overview/Working-at-ListenTrust-EI_IE2433398.11,22.htm