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3.9/5 • Glassdoor rating


ListenTrust is the leading bilingual contact center for English and Spanish agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a client’s brand. Headquartered in Portland, Maine and operating in Mexico, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America.
ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit fundraising, customer service and lead generation, whether by phone, email, chat or text. Additionally, ListenTrust provides campaign planning, script development and production services in both English and Spanish. With a focus on measurement, training and sales psychology, we create positive interactions with your customers to maximize revenue, and convert your customers into brand advocates.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Craig A. Handley, CEO

Year Founded


Countries of fulfillment




Contact information


About ListenTrust: Review and comparison

The company is a leading bilingual contact center for Spanish and English speakers. They are focused on strengthening connections between client and company to improve customer experiences. They made 153 million dollars last year. They service clients in both the United States and Mexico. ListenTrust was formed in 2006.

ListenTrust Outsourcing

ListenTrust is headquartered in Portland, Maine. The company also has a location in Hermosillo, Mexico. This Mexican town is a little more than a four-hour drive from Tucson, AZ. 

ListenTrust’s BPO services and pricings

The BPO has a wide range of services they offer including; 

  • Customer service – In Spanish or English through email, phone, chat, or text. 
  • Inbound Sales 
  • Outbound telemarketing services 
  • Scripting 

The company has clients in various industries including utilities, education, nonprofit, retail, e-commerce, insurance, real estate, legal, telecommunications, and medical. 

ListenTrust’s pricing

ListenTrust has a variety of options to fit almost every business’s needs. These include shared agents, per minute pricing, hourly dedicated agents, and many others. Contact ListenTrust to find the best plan for you. 

How ListenTrust outshines its competition

Hiring ListenTrust will lower costs and free up time which will help your business to flourish. At the company they train their specially selected staff incredibly well. Strategic selling tactics is one skill employees do well. These skills will ensure a solution to almost anything your business needs.

The company has an overflow plan. They are partnered with more than 1,000 bilingual agents. ListenTrust is also able to support telecommuting if needed. 


Key executives

Craig A. Handley, CEO

Craig is an expert in various types of marketing, sales, and brand expansion. His career in sales and marketing started on his paper route at 13 years old. He then worked in a call center selling over a million dollars of product a year. 

Jeeva Ratnathicam, Chief Operating Officer

Jeeva has more than 25 years of experience in operations and finance in various industries. Jeeva believes that ROI for ListenTrust clients is a key metric. 

Tom Sheppard, Vice President of Business Development 

Tom has over 20 years of experience in Direct Response Television (DRT). Due to this experience, he is a trusted expert in support services. At ListenTrust he is head of growth aspects of the business including sales, marketing, and client services. Tom is also an expert in the Spanish language-US Hispanic market. 

 Juan Carlos Caire (J.C.), General Manager 

J.C. has been with ListenTrust since 2007. He has successfully worked his way up to his current position because of his passion, ability to lead, and his will and knowledge to overcome any issue. He is a native business leader in Mexico. 

ListenTrust reviews and comparisons

The company has a 3.4-star rating on Glassdoor with 78% saying they would recommend working there to a friend. Most reviews say it is a friendly work environment and flexible scheduling. 

At the time this was published we did not have reviews from customers. 

ListenTrust’s contact information

ListenTrust’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-630-9221.


ListenTrust news, podcast & articles

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