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Motif Limited

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About

Motif Limited is a knowledge process Outsourcing (KPO) and Business Process Outsourcing (BPO) company that provides quality services with deep insight into the functioning of the recurring process that guide their high performance services. They essentially serve Online Travel Agencies, Online Retail Companies, eCommerce Marketplaces and Financial Services companies with the highest efficiency as well as best quality of services. Established in 2000, their business model pivots around the needs of the client with the priority being forming enduring relationships with the client. What is significant about their legacy is the level of faith their clients put in their ability to deliver quality services.

Motif Limited is known in the industry for the efficiency with which it provides quality services to the clients. They begin with building a strong relationship with their clients through customer interactions to optimize the customer experience, providing valuable business and customer intelligence, increasing efficiency as well as cost effectiveness, helping avoid risks in online transactions and providing the highest quality of Back Office Services. They have a highly qualified team of hard working and passionate experts who help gain insight into the processes that optimize growth and effectively provide services.

Headquarters

-

Public or Private

Public

Seats or staff

10,001+

Revenue

$1 to $2 billion (USD)

Industries

-

Highlights

Domain Authority

10

Site traffic

-

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

Philip Murphy, Vice President Operations/Executive Director Operations

Year Founded

1982

Countries of fulfillment

-

Sectors

-

Contact information

+1 303 397 8100

http://www.motifinc.com

Social media

About Motif Limited: Review and comparison

TTEC designs, implements, and delivers transformative customer experiences with its innovative customer experience platform that combines analytics, strategy, operations, and technology to deliver highly satisfactory CX results for TTEC’s clients.

For nearly four decades, TTEC has combined strategic consulting, service design, operations excellence, and technology platforms to produce CX that delights customers and dramatically increases profitability.

Motif Limited Outsourcing

TTEC provides contact center services and CX consulting and technology for the following industries:

  • Automotive
  • Communications and media
  • Financial services
  • Property and casualty insurance
  • Retail and commerce
  • SMB
  • Travel and hospitality

Through digital CX transformation, TTEC aids companies located in Australia, the U.S., the Philippines, Belfast, Canada, and Mexico reduce customer effort, resulting in more highly satisfied customers and improved bottom lines.

TTEC’s unique, cloud-based CXaaS (Customer Experience as a Service) platform provides omnichannel contact center technology, CRM, conversational messaging, automation, and analytics solutions.

Motif Limited’s BPO services and pricings

According to the firm’s website, TTEC offers the following services:

CX Consulting and technology

  • CX Strategy and Optimization – Customer Experience Journey Mapping, Contact Center Consulting, Omnichannel Strategy, Journey Orchestration Strategy
  • Omnichannel Orchestration – Cloud Contact Centre Platform, Journey Orchestration, Messaging, CRM Development
  • AI and Automation – Robotic Process Automation, Knowledge Management, Customer Assist, Associate Assist, AI Simulated Training
  • Cloud Contact Center Platform – Humanify Connect, Cisco Webex Contact Center Enterprise, Cloud Migration Services, [email protected] Platform, Journey Orchestration
  • Learning and Knowledge – Knowledge Management, Digital and Managed Learning Services, AI Simulated Training, Contact Center Training, Digital Learning Courses
  • CX Analytics and Insights – Growth Analytics, Speech Analytics, Customer Insights Platform

Contact center services

  • Customer Care – Contact Center Outsourcing, Contact Center Associate Training, Humanify Messaging Platform, Speech Analytics
  • Agility – An accelerated and flexible Contact Center Solution for brands with growing needs.
  • Demand and Acquisition – Growth and Expansion, Retention and Loyalty, Growth Analytics, Speech Analytics
  • Fraud Prevention and Detection – Trained experts and cutting-edge technology provide safety and security for CX.
  • Back Office Support – Asynchronous, 24/7 support
  • Humanify @ Home Platform – In-person associate experiences are replicated with virtual collaboration and productivity-enhancing tools.

TTEC’s pricing

The cost of TTEC’s services depends on the specific needs of the client company. Potential clients can contact TTEC for a consultation and an estimate.

How Motif Limited outshines its competition

TTEC sets itself apart from other outsourcing solutions with the following strategies, according to their values listed on their website:

  • Lead every day.
  • Do the right thing.
  • Reach for amazing.
  • Seek first to understand.
  • Act as one.
  • Live life passionately.

Key executives

Philip Murphy (Vice President Operations/Executive Director Operations)

Philip Murphy is an experienced business development professional with an extensive history of working in the BPO industry and a Bachelor of Economics from Macquarie University. He specializes in CX technology, operations management, service delivery, and business strategy.

Motif Limited reviews and comparisons

Client reviews of TTEC highlight the ease with which TTEC increases its client companies’ efficiency and profitability by improving the customer experience.

Motif Limited’s contact information

Motif Limited’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 303 397 8100.

References

https://www.glassdoor.com/Overview/Working-at-TTEC-EI_IE5944.11,15.htm

https://www.crunchbase.com/organization/ttec

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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