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The Contact Company

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About

Here at The Contact Company, we add value for clients, working as trusted partners to manage and develop their customer contact processes. We remove unnecessary obstacles, avoid needless jargon and save businesses time and money.

Our proven cost-effective, time-saving strategies are trusted by clients throughout the UK and beyond; whether they’re new to outsourcing, looking to change providers or relocating their customer services.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$10 to $25 million (USD)

Industries

-

Highlights

Domain Authority

28

Site traffic

805

OA ranking

-

Glassdoor rating

2.8

CrunchBase ranking

-

Details

Executive

Asif Hamid - MBE, Chief Executive Officer

Year Founded

2006

Countries of fulfillment

-

Sectors

-

Contact information

0845 303 4333

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https://www.thecontactcompany.co.uk

Social media

About The Contact Company: Review and comparison

The Contact Company is a European BPO that offers exceptional services in the customer service industry. The company aims to help businesses streamline processes by utilizing a UK-based customer service outsourcer.

Since its launch in 2006, the company has continued to deliver exceptional economies of scale for its customers, utilizing best practices to ensure its services are the most sought-after in the customer service niche.

The business has witnessed exponential growth since the first decade, growing from a six-man firm into a behemoth in the private sector. The company’s service delivery is why many multinational firms see the UK as the number one destination for high-quality outsourcing solutions.

The Contact Company Outsourcing

The Contact Company aims to make a difference and act as a catalyst for positive disruptive change in its customers’ businesses. The UK-based firm believes every client interaction must offer revenue-generating opportunities and ensure its clients stay on track to meet financial objectives.

The company’s approach embraces its customers’ culture from within, ensuring its professional workforce reflects the clients’ brand at every contact point. Resource flexibility and peak demand management assure The Contact Company as a safe and reliable partner, particularly in a hostile business environment and volatile economic landscape.

The Contact Company’s BPO services and pricings

According to its website, the company has a visible presence in various industries, including:

  • Telecommunications
  • FMCG
  • Logistics
  • Public
  • Retail

The firm provides its clients with customer contact, insight analysis, and compliance support.

The Contact Company’s pricings

The company’s pricing is not disclosed on its web pages and will depend on its clients’ service requirements. Get in touch with them for pricing information. 

How The Contact Company outshines its competition

The company spares no expense to provide comprehensive training to the highest-quality professionals. Some of the company’s other unique features include: 

  • It uses purpose-built facilities and the best technologies to deliver unparalleled excellence in its industry.
  • The Contact Company has dedicated 25% of its profits to staff advancement and development. 
  • The Contact Company enjoys partnering with universal brands, utilizing an insightful, data-driven approach to achieve customer satisfaction. 
  • Operational efficiency and outstanding CX are the company’s core tenets to help its clients achieve business success.

Key executives

  • Asif Hamid MBE (CEO)
    Asif Hamid MBE has been The Contact Company Chief Executive Officer since 2006. He is a multiple-time award-winning entrepreneur who continues to redefine service delivery standards for cross-sector enterprises.
    He is sought after by local and international corporations for his unrivaled industry knowledge, including members of parliament. Asif Hamid MBE is also the chairman of the Wirral Chamber of Commerce and also the Liverpool City Region Local Enterprise.
  • David Rodaway (Head of Solutions)
    David Rodaway has been The Contact Company Head of Solutions since 2021. He has been at the company for 15 years. He has more than two decades of experience in the outsourcing industry, with various backgrounds that include onboarding clients and technologies, elevating employee experience, and delivering customer excellence.

 

The Contact Company reviews and comparisons

The Contact Company is a small-sized contact center solutions provider in Birkenhead, Merseyside, UK. Despite its exponential growth since its inception, the firm’s employee review score is relatively low.

The Contact Company’s contact information

The Contact Company’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

The Contact Company news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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