The Contact Company

The Contact Company is a European BPO that offers exceptional services in the customer service industry. The company aims to help businesses streamline processes by utilizing a UK-based customer service outsourcer.

Since its launch in 2006, the company has continued to deliver exceptional economies of scale for its customers, utilizing best practices to ensure its services are the most sought-after in the customer service niche.

The business has witnessed exponential growth since the first decade, growing from a six-man firm into a behemoth in the private sector. The company’s service delivery is why many multinational firms see the UK as the number one destination for high-quality outsourcing solutions.

The Contact Company aims to make a difference and act as a catalyst for positive disruptive change in its customers’ businesses. The UK-based firm believes every client interaction must offer revenue-generating opportunities and ensure its clients stay on track to meet financial objectives.

The company’s approach embraces its customers’ culture from within, ensuring its professional workforce reflects the clients’ brand at every contact point. Resource flexibility and peak demand management assure The Contact Company as a safe and reliable partner, particularly in a hostile business environment and volatile economic landscape.

According to its website, the company has a visible presence in various industries, including:

• Telecommunications
• FMCG
• Logistics
• Public
• Retail

The firm provides its clients with customer contact, insight analysis, and compliance support.

The Contact Company’s pricings

The company’s pricing is not disclosed on its web pages and will depend on its clients’ service requirements. Get in touch with them for pricing information. 

The company spares no expense to provide comprehensive training to the highest-quality professionals. Some of the company’s other unique features include: 

• It uses purpose-built facilities and the best technologies to deliver unparalleled excellence in its industry.
• The Contact Company has dedicated 25% of its profits to staff advancement and development. 
• The Contact Company enjoys partnering with universal brands, utilizing an insightful, data-driven approach to achieve customer satisfaction. 
• Operational efficiency and outstanding CX are the company’s core tenets to help its clients achieve business success.

• Asif Hamid MBE (CEO)
  Asif Hamid MBE has been The Contact Company Chief Executive Officer since 2006. He is a multiple-time award-winning entrepreneur who continues to redefine service delivery standards for cross-sector enterprises.
  He is sought after by local and international corporations for his unrivaled industry knowledge, including members of parliament. Asif Hamid MBE is also the chairman of the Wirral Chamber of Commerce and also the Liverpool City Region Local Enterprise.
  

• David Rodaway (Head of Solutions)
  David Rodaway has been The Contact Company Head of Solutions since 2021. He has been at the company for 15 years. He has more than two decades of experience in the outsourcing industry, with various backgrounds that include onboarding clients and technologies, elevating employee experience, and delivering customer excellence.

The Contact Company is a small-sized contact center solutions provider in Birkenhead, Merseyside, UK. Despite its exponential growth since its inception, the firm’s employee review score is relatively low.

The Contact Company’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.thecontactcompany.co.uk

LinkedIn http://www.linkedin.com/company/the-contact-company

Facebook https://www.facebook.com/uktcc/