View all outsourcing firms

DME Service Solutions

4.8/5 • Glassdoor rating


DME Service Solutions offers a wide range of call center and consulting services. Within a year, DME has implemented 20 different lines of business (and counting) from back office to voice setup supporting both English and Spanish support with 24/7 coverage. This covers from Order fulfillment (Intake Sales and Reorder), Authorization, and Benefit Investigation, to Pharmacy and Prescriber Relations. DME has a well-versed knowledge of healthcare space like Market Access, Revenue Cycle Management, Payor Contract Negotiation, and other complex processes. Our agents are cross-trained to allow our clients to move resources depending on business needs. Our agents have an average of 4-year Healthcare experience before they get hired at DME.

DME Service Solutions company structure

We are Mid Size BPO headquartered in San Diego with subsidiaries in Mexico and the Philippines.


7374 Laura Ct, 92120, San Diego, California

Public or Private


Seats or staff



$50 mil. - $100 mil.

  • Healthcare



Ryan Holbrook

Year Founded


Countries of fulfillment
  • Mexico
  • Philippines
  • Admin Support
  • Customer Service
  • Full service BPO
  • Specialized BPO Vertical
Contact information

+1 760 522 8869

About DME Service Solutions: Review and comparison

DME Service Solutions is a business process outsourcing (BPO) company that caters to businesses in the healthcare industry. Founded in 2021, they strive to be an industry leader in global call center and business process outsourcing solutions. 

DME Service Solutions is passionate about business growth, working with clients to understand customer needs, and collaborating to develop solutions. 

In less than a year, the company has hired 350+ employees (skilled in three languages), established 11 lines of business, set up 24/7 operations, and expanded to three countries. 

DME Service Solutions Outsourcing

DME Service Solutions has dedicated support services to help your business achieve operational excellence. 

Their outsourcing provides the following capabilities:

  • Business intelligence and analytics. DME Service Solutions offers business insights in the development of potential process improvements and targeted solutions. 
  • Consulting and project management. DME Service Solutions provides project and program management services with either part-time or full-time resources. They implement their tested and well-defined methodology from project initiation to its completion. 
  • Quality management and business process. DME Service Solutions contributes services and process analyst resources that can be used to document As-Is processes. These processes act as an input for the gap analysis to deliver the targeted To-Be processes. 

Business transformation. DME Service Solutions brings services and resources to analyze end-to-end business processes. These aim to produce process improvements such as streamlining, automation, and robotics.

DME Service Solutions’s BPO services and pricings

DME Service Solutions delivers customized workforce solutions so their clients can boost productivity and performance while bringing exceptional human-centered customer experience. 


DME Service Solutions operates with the following services:

  • Customer service. Agents from DME Service Solutions are hand-picked and bilingual, experienced with both voice and non-voice accounts. Clients are guaranteed service with a deep understanding of the nuances and ever-changing policies of healthcare. 
  • Technical support. DME Service Solutions’ inbound team is trained to facilitate patients with their prescription orders. They are ready to listen to inquiries, requests, and feedback. 
  • Document management. DME Service Solutions’ analyst team has a strong background in using different platforms that automate insurance documentation, Certificate of Medical Necessity, or Assignment of Benefits for Medicare patients. 
  • Revenue cycle management. The expert team of DME Service Solutions helps you maximize revenue and streamline communications with payors and patients to deliver better CX and financial outcomes. 

DME Service Solutions’ pricing

DME Service Solutions provides custom-built solutions for healthcare customer experience. Interested parties may fill out their online application to receive a free quote. 

How DME Service Solutions outshines its competition

DME Service Solutions’ expertise in managing complex medical workflows allows for the rapid implementation of customized staffing solutions. 

They pride themselves on the following key differentiators: 

  • Nimble and fast-growing. DME Service Solutions takes on a lean mentality (startup mindset). Your business is given the most excellent attention and support with executive oversight. 
  • 20+ years of combined BPO experience. DME Service Solutions’ leadership team brings over 20 years of healthcare industry experience and well-versed knowledge of market access, revenue cycle management, payor contract negotiation, and similar processes. 
  • Deep understanding of healthcare processes. DME Service Solutions employs a workforce of experienced, dedicated experts from the healthcare arena. These staffs operate 24/7 in multiple languages. 
  • End-to-end data protection. DME Service Solutions’ core technology infrastructure leverages remote computing as well as cloud solutions. This system delivers a redundant architecture that is designed for high availability. 
  • Customized business solutions. DME Service Solutions offers competitive pricing to deliver exactly what your company needs to double revenue. 

Key executives

Ryan Holbrook (Chief Executive Officer and Co-Founder)

Ryan Holbrook has a demonstrated history of working in the medical device industry. He also has extensive experience working with customer service teams and launching international call centers. 

Richard Lee (President and Co-Founder)
Richard Lee graduated from the San Diego State University with a bachelor’s degree in Economics. He has experience in training company procedures and sales tactics and in customer care.  

DME Service Solutions reviews and comparisons

Client testimonials on their website speak highly of the good reviews DME Service Solutions’ clients have received as a result of the former’s outsourcing plans. Their speed and efficiency has also been recognized. 

The company also has a relatively high 3.6 score on Indeed, with employees giving good ratings to the focus on work-life balance and company culture. 

DME Service Solutions’s contact information

DME Service Solutions’s main headquarters is located in:

7374 Laura Ct, 92120, San Diego, California

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 760 522 8869.

DME Service Solutions news, podcast & articles

DME Service Solutions videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.