7374 Laura Ct, 92120, San Diego, California
About DME Service Solutions: Review and comparison
DME Service Solutions is a business process outsourcing (BPO) company that caters to businesses in the healthcare industry. Founded in 2021, they strive to be an industry leader in global call center and business process outsourcing solutions.
DME Service Solutions is passionate about business growth, working with clients to understand customer needs, and collaborating to develop solutions.
In less than a year, the company has hired 350+ employees (skilled in three languages), established 11 lines of business, set up 24/7 operations, and expanded to three countries.
DME Service Solutions Outsourcing
DME Service Solutions has dedicated support services to help your business achieve operational excellence.
Their outsourcing provides the following capabilities:
- Business intelligence and analytics. DME Service Solutions offers business insights in the development of potential process improvements and targeted solutions.
- Consulting and project management. DME Service Solutions provides project and program management services with either part-time or full-time resources. They implement their tested and well-defined methodology from project initiation to its completion.
- Quality management and business process. DME Service Solutions contributes services and process analyst resources that can be used to document As-Is processes. These processes act as an input for the gap analysis to deliver the targeted To-Be processes.
Business transformation. DME Service Solutions brings services and resources to analyze end-to-end business processes. These aim to produce process improvements such as streamlining, automation, and robotics.
DME Service Solutions’s BPO services and pricings
DME Service Solutions delivers customized workforce solutions so their clients can boost productivity and performance while bringing exceptional human-centered customer experience.
DME Service Solutions operates with the following services:
- Customer service. Agents from DME Service Solutions are hand-picked and bilingual, experienced with both voice and non-voice accounts. Clients are guaranteed service with a deep understanding of the nuances and ever-changing policies of healthcare.
- Technical support. DME Service Solutions’ inbound team is trained to facilitate patients with their prescription orders. They are ready to listen to inquiries, requests, and feedback.
- Document management. DME Service Solutions’ analyst team has a strong background in using different platforms that automate insurance documentation, Certificate of Medical Necessity, or Assignment of Benefits for Medicare patients.
- Revenue cycle management. The expert team of DME Service Solutions helps you maximize revenue and streamline communications with payors and patients to deliver better CX and financial outcomes.
DME Service Solutions’ pricing
DME Service Solutions provides custom-built solutions for healthcare customer experience. Interested parties may fill out their online application to receive a free quote.
How DME Service Solutions outshines its competition
DME Service Solutions’ expertise in managing complex medical workflows allows for the rapid implementation of customized staffing solutions.
They pride themselves on the following key differentiators:
- Nimble and fast-growing. DME Service Solutions takes on a lean mentality (startup mindset). Your business is given the most excellent attention and support with executive oversight.
- 20+ years of combined BPO experience. DME Service Solutions’ leadership team brings over 20 years of healthcare industry experience and well-versed knowledge of market access, revenue cycle management, payor contract negotiation, and similar processes.
- Deep understanding of healthcare processes. DME Service Solutions employs a workforce of experienced, dedicated experts from the healthcare arena. These staffs operate 24/7 in multiple languages.
- End-to-end data protection. DME Service Solutions’ core technology infrastructure leverages remote computing as well as cloud solutions. This system delivers a redundant architecture that is designed for high availability.
- Customized business solutions. DME Service Solutions offers competitive pricing to deliver exactly what your company needs to double revenue.
Ryan Holbrook (Chief Executive Officer and Co-Founder)
Ryan Holbrook has a demonstrated history of working in the medical device industry. He also has extensive experience working with customer service teams and launching international call centers.
Richard Lee (President and Co-Founder)
Richard Lee graduated from the San Diego State University with a bachelor’s degree in Economics. He has experience in training company procedures and sales tactics and in customer care.
DME Service Solutions reviews and comparisons
Client testimonials on their website speak highly of the good reviews DME Service Solutions’ clients have received as a result of the former’s outsourcing plans. Their speed and efficiency has also been recognized.
The company also has a relatively high 3.6 score on Indeed, with employees giving good ratings to the focus on work-life balance and company culture.
DME Service Solutions’s contact information
DME Service Solutions’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call +1 760 522 8869.