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Stafford Communications Group

About

Founded in 1995, Stafford Communications Group is a customer service consulting company with expertise in call center operations, interactive voice response applications and relationship marketing. Our mission is “To bridge the gap between marketing concepts and the consumer experience.” CJ Stafford, President, began her communications company after spending 20 years at Johnson & Johnson. Leveraging her customer service knowledge with her deep understanding of scientific and regulatory issues, she brings unique programs to the industry.

Our staff members are high-level customer care consultants who have healthcare, nutrition and marketing backgrounds. We are consumer affairs professionals, writers and trainers with public relations, direct-to-consumer and healthcare professional marketing expertise.

We focus on the Pharmaceutical, Food and Cosmetics industries and we work with our clients to be strategic partners. Our commitment is to ensure quality and value to our customers through process improvements and operating efficiencies.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

$1 to $5 million (USD)

Industries

-

Highlights

Alexa ranking

13,558,708

Domain Authority

14

Site traffic

119

OA ranking

-

Glassdoor rating

2.6

CrunchBase ranking

-

Details

Executive

Liz Dannevig, VP

Year Founded

1995

Countries of fulfillment

-

Sectors

-

Contact information

(+1) 212 - 804 - 7111

http://www.staffcom.com/

Social media

-

About Stafford Communications Group: Review and comparison

Stafford Communications Group is a privately owned Business Process Outsourcing (BPO) provider. This firm focuses its business expertise on customer service consulting, process improvements, and operating efficiencies for the pharmaceutical, food, and cosmetics industries. 

This firm has headquarters in the United States and offices throughout North America. It was founded in 1995 by CJ Stafford. Today, this firm has approximately 100 employees at its brick-and-mortar locations. 

This firm has reported revenues of USD 7-million

Stafford Communications Group Outsourcing

Stafford Communications has headquarters in New Providence, New Jersey, and offices in the United States and Canada. 

This firm works with businesses throughout North America, predominantly in the United States and Canada.

Stafford Communications Group’s BPO services and pricings

Stafford Communications offers a long menu of services catered to different industries. 

Some of the services offered by this firm include: 

  • Call Center Services specializing in the healthcare and food industries
  • Organization Assessments 
  • Inbound and Outbound phone and text messaging
  • Live Agent Support
  • Writing and Documentation Services 
  • Appointment Scheduling & Reminders
  • Post-Visit Follow-Ups
  • Email and Chat management 
  • Postal Mail and Social Media Marketing
  • Vendor Management
  • Customized Leadership Training Services 
  • Representative Training Services 

Stafford Communications’ pricing

Stafford Communications improves the efficiency and operation processes within the pharmaceutical, food, and cosmetics industries. Prices are unique to each client’s required service. Contact a customer service representative at Stafford Communications to learn more about pricing information. 

How Stafford Communications Group outshines its competition

According to this firm’s official website, Stafford Communications handles complex customer service situations with high-end service for improved customer satisfaction rates. 

This firm boasts a wide number of awards and accolades, such as: 

  • Consistently Scoring 90+/100 on Quality and Compliance Surveys 
  • Winning The Economic Growth and Employment Opportunities Award in Canada
  • Winner of Buissness.com’s Award for The Best Call Center Services of 2019
  • Winner of the Communicator Awards’ Award of Distinction

Key executives

CJ Stafford (President and Founder) 

CJ Stafford is the president of this firm, founding it in 1995. CJ Stafford has an inquisitive and analytical mind that garnered her two decades of success at Johnson & Johnson before she founded her own firm. 

Liz Dannevig (VP of Operations)

Liz Dannevig is the Vice President of Operations at this firm. Liz Dannevig started with this firm as Director of Client Services in 1998. She used her prior experience in management and customer service roles to rise within the firm as Vice President in 2013. 

Dana Johnson (Client Account Manager)

Dana Johnson has worked for this firm since 2016 as a client account manager. In her six years of engaging with clients, Dana Johnson assists customers with efficiency, customer service needs, and back-end processes. 

Stafford Communications Group reviews and comparisons

This firm boasts a 4.1 out of 5-star rating on Google Reviews and a 5 out of 5 on Facebook Reviews.

For more information regarding client testimonials, contact a friendly customer service representative with your questions today. 

Stafford Communications Group’s contact information

Stafford Communications Group’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+1) 212 - 804 - 7111.

References

https://www.crunchbase.com/organization/stafford-communications-group

https://www.glassdoor.com/Overview/Working-at-Stafford-Communications-EI_IE785971.11,34.htm

Stafford Communications Group news, podcast & articles

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Stafford Communications Group videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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