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Synergy Contact Center

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About Synergy Contact Center

Synergy is an established 700 seat contact center based in South Africa, solving the challenges of culture-fit, affordability, and performance for a global market. Our culture-driven approach to innovation is reshaping the customer experience. With over 700 employees and still owner-managed, we provide big-business know-how and small business warmth.

What Synergy Contact Center offers its clients

Our shoulder-to-shoulder approach to planning, set-up, delivery, and compliance is a unique cultural immersion model – which we track and shape tactically from start to finish. Every brand is different and we work to embed your unique values and build brand affiliation within our teams from the outset. We provide best-of-breed tech, but it is our focus on bringing the human experience back to digital that sets us apart. We are customer-focused, nimble, and have the ability to scale quickly and compliantly.

How Synergy Contact Center outshines the competition

We send our team to the UK to immerse ourselves in your culture and customize the culture fit protocol scope for engagement. We “train the trainer” before roll-out.

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