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Synergy Contact Center


Synergy is an established 700 seat contact center based in South Africa, solving the challenges of culture-fit, affordability, and performance for a global market. Our culture-driven approach to innovation is reshaping the customer experience. With over 700 employees and still owner-managed, we provide big-business know-how and small business warmth.

What Synergy Contact Center offers its clients

Our shoulder-to-shoulder approach to planning, set-up, delivery, and compliance is a unique cultural immersion model – which we track and shape tactically from start to finish. Every brand is different and we work to embed your unique values and build brand affiliation within our teams from the outset. We provide best-of-breed tech, but it is our focus on bringing the human experience back to digital that sets us apart. We are customer-focused, nimble, and have the ability to scale quickly and compliantly.

How Synergy Contact Center outshines the competition

We send our team to the UK to immerse ourselves in your culture and customize the culture fit protocol scope for engagement. We “train the trainer” before roll-out.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Derek Warner, Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information

27 31 816 9396

About Synergy Contact Center: Review and comparison

Synergy Group Asia is a full-service Business Process Outsourcing (BPO) services and consulting agency that has provided sleek HR and payroll automation to increase efficiency and eliminate costly clerical errors since 2014.

Based in Pondok Jaya, Indonesia with more than 2000 clients and less than 1000 employees, this international firm understands efficiency. Synergy Group Asia promises to “reduce up to 90% of your payroll cost” with an extensive suite of services that covers all levels of HR and payroll operations.

Synergy Contact Center Outsourcing

Synergy Group Asia provides automation and centralization of data at all levels of HR and payroll services by partnering with the GreatDay HR and SunFish HR apps.

From the start of the hiring process through daily attendance tracking and shift scheduling, the firm organizes employee data so nothing gets lost in the system. Integration with GreatDay and SunFish allows managers to track employee data and tackle urgent requests from anywhere.

The firm’s payroll services streamline paycheck processing, vacation time, overtime, and benefits disbursal, ensuring accurate and consistent accounting. They also automatically update their tax and benefits calculations in accordance with changes to local laws, ensuring consistently accurate payments.

Synergy Contact Center’s BPO services and pricings

Synergy Group Asia is a modern HR and payroll outsourcing company that offers the following services:

  • Automated Scheduling
  • Employee Data Management
  • Attendance Tracking
  • Payroll Services
  • Local Tax and Benefits Calculation
  • Benefits Disbursement
  • Secure Electronic Payslips
  • Employee Recruitment

Synergy Group Asia’s pricing

Synergy Group Asia discusses pricing depending on client and region. Malaysia-specific subsidiary Synergy Outsourcing offers pricing at the following levels:

  • RM 35 per employee/month
  • RM 25 per employee/month for more than 21 total employees

Interested parties should contact the firm directly for pricing estimates.

How Synergy Contact Center outshines its competition

Synergy Group Asia reduces operational strain and saves clients time and money by removing the possibility for human error in payroll and HR processing. By optimizing clients’ businesses for productivity and accuracy, the firm allows clients to focus on their customers instead of operations.

The firm offers expertise in HR consultancy, particularly with HR issues in Asia, which makes them especially well-suited to helping their clients run their business efficiently.

Synergy Group Asia also demonstrates a dedication to data security through their use of Secure File Transfer Protocol (SFTP) and required passwords to protect clients’ information. This ensures sensitive employee information and payslips remain private.

Key executives

Benjamin Ho (Country Director)

Benjamin Ho is Synergy Group Asia’s Malaysia director and formerly served as the firm’s CPA. He has over 20 years of experience in management and the financial industry in Asia and the Pacific.

Synergy Contact Center reviews and comparisons

Synergy Group Asia is an outstanding HR and payroll automation company that simplifies and increases the efficiency of day-to-day operations. Given the lack of available reviews, we suggest comparing Synergy Group Asia’s services to those of other consulting groups working with large- and mid-size brands in Asia and the Pacific.

Synergy Contact Center’s contact information

Synergy Contact Center’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 27 31 816 9396.



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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