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Synergy Contact Center


Synergy is an established 700 seat contact center based in South Africa, solving the challenges of culture-fit, affordability, and performance for a global market. Our culture-driven approach to innovation is reshaping the customer experience. With over 700 employees and still owner-managed, we provide big-business know-how and small business warmth.

What Synergy Contact Center offers its clients

Our shoulder-to-shoulder approach to planning, set-up, delivery, and compliance is a unique cultural immersion model – which we track and shape tactically from start to finish. Every brand is different and we work to embed your unique values and build brand affiliation within our teams from the outset. We provide best-of-breed tech, but it is our focus on bringing the human experience back to digital that sets us apart. We are customer-focused, nimble, and have the ability to scale quickly and compliantly.

How Synergy Contact Center outshines the competition

We send our team to the UK to immerse ourselves in your culture and customize the culture fit protocol scope for engagement. We “train the trainer” before roll-out.



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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