About Mwanga: Review and comparison
Mwanga is a Business Process Outsourcing (BPO) firm located in Lagos, Nigeria. Founded in 2018, Mwanga works with over 350,000 people weekly to aid in debt recovery and customer support services.
This BPO service provider strives to promote debt recovery for businesses throughout Africa. Using innovative technology and a strict code of ethics, Mwanga delivers affordable and high-quality services. Seeing as they have a 100% client retention rate, this strategy works effectively.
Over the years, this company has expanded to have 201-500 employees in Lagos. Regardless, it is still an actively growing organization looking to lead the African outsourcing industry.
This debt recovery company simplifies business operations. The employees try to boost cash flow while retaining customer relationships to help their clients succeed. Furthermore, they prioritize results achieved in an ethical manner by maintaining a high standard of integrity.
Mwanga considers themselves flexible, agile, performance-driven, diverse, and empathetic. It looks to hire employees from all sorts of backgrounds to facilitate growth and adaptation in an ever-changing industry. By focusing on customer relationships, this organization keeps its clients and helps them keep their customers.
Mwanga’s BPO services and pricings
Mwanga offers two primary services:
- Debt recovery
- Customer support
The firm starts by understanding its clients’ business models. Then, the employees design a team of strategies to recover debt quickly and ethically. They handle collections, field visitations, and communications with the top lending institutions in Africa. Furthermore, Mwanga considers itself tech-driven and uses the latest debt recovery and customer service technology.
Customer service agents represent their clients’ companies well and handle end-to-end customer engagement. They put customer satisfaction first and manage customer inquiries, requests, and complaints.
The pricing of Mwanga’s services depends on the extent of the clients’ needs. However, one can reach out with an email, call, WhatsApp chat, or fill out a contact form with some basic information to determine the scope of the project.
How Mwanga outshines its competition
This company stands out from the crowd by focusing on a smaller market. Instead of offering countless services to clients around the world, Mwanga keeps it confined. The firm prioritizes African businesses and offers only two services. They can maintain higher service quality and focus on delivering the best work by narrowing their scope.
Additionally, the firm utilizes a high ethical standard. The team has to follow strict rules and regulations to ensure they help clients quickly, efficiently, and ethically.
Echika Obijiaku (Founder and CEO)
A self-described serial entrepreneur, Echika Obijiaku has served Mwanga since 2018. She has experience in actuarial analytics, consulting, corporate finance, and advisory. Obijiaku holds a degree in Actuarial Science and earned a certification from the Oxford Executive Leadership Programme.
Atolani Falola (Head of Operations)
Atolani Falola started as a customer relationship management agent for Mwanga in 2019. Since then, she has taken on the job of Head of Operations. Before that, Falola held several positions in customer service and telesales. She holds a degree in Philosophy from the University of Lagos.
Mwanga reviews and comparisons
Employees give this company 3.0/5 stars. They describe the working environment as friendly, warm, and welcoming. However, some found the regulations too stringent and wanted stronger communication between management and staff.
Mwanga’s contact information
Mwanga’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 234 810 607 9172.