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Westpark Communications

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About

Westpark Communications is the call center designed with your needs in mind. We’ll help you grow your business, enhance your image, streamline communications and keep your customers satisfied. Westpark is people, technology, experience and expertise – all coming together to give you exceptional call center solutions, client care and 24/7 answering services.

Westpark Communications company structure

Telecommunications

Sample highlight service offering of Westpark Communications

Customer Service, Legal Intake Resolution, Order Entry/ Energy Enrollment, and 24/7 Call Center Services

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

$1 to $5 million (USD)

Industries

-

Highlights

Domain Authority

16

Site traffic

164

OA ranking

-

Glassdoor rating

3.3

CrunchBase ranking

-

Details

Executive

Kathie Edwards, Founder

Year Founded

1968

Countries of fulfillment

-

Sectors

-

Contact information

713-785-3238

https://westparkcom.net

Social media

About Westpark Communications: Review and comparison

Westpark Communications is a customized call-center solution and Business Process Outsourcing (BPO) services provider headquartered in Spring, Texas. The firm has been providing cost-effective and scalable communications to its clients since 1968.

The award-winning BPO company is a call center designed with client’s communication needs in mind. Westpark Communications specialize in helping businesses grow, enhance their public image, streamline communications and keep their customers satisfied. 

Westpark Communications has decades of experience in the communication industry. Their current company size is about 51-200 employees, and its last reported avenue is $1 to $5 million (USD)

Westpark Communications Outsourcing

Westpark Communications is all about people, technology, experience, and expertise. The right combination of these gives excellent call center solutions, client care, and 24/7 answering services. The company is one of the most reputable answering services and call centers in Houston. 

Westpark Communications have contributed to helping their clients make good impressions on their audience. For the past 50 years, the company has worked with a wide variety of organizations. Their business processes, a team of experts, and the best technologies have made them a top firm in the state.

Westpark Communications’s BPO services and pricings

Westpark Communication is an outsourcing provider that offers a wide variety of services to its clients. Here are the services they offer:

  • Answering Services
  • Customer Service/Experience
  • Disaster Recovery
  • Help Desk
  • Reservation
  • Confirmations and Reservations.
  • Remote Monitoring.
  • Emergency Line
  • Employee Check-ins.
  • IVR (Interactive Voice Response).
  • Virtual Office with Voicemail. 
  • Virtual Receptionist.

Westpark Communications also works with a lot of industries such as :

  • Attorneys and Law Firms
  • E-commerce
  • Commercial and Residential Services (HVAC, etc.)
  • Medical / Health Services
  • Property Management
  • Public Utilities Providers

Westpark Communications pricing

Westpark Communications’ pricing will depend on the clients’ specific requirements and business needs. Still, working with them means clients get to save more money. The firm provides cost-effective and efficient service to clients in Texas and all over the world.

How Westpark Communications outshines its competition

Westpark Communications works with 100% US-based well-trained agents. The team as a whole understands the client’s specific needs and follows excellent call-handling procedures.  Their work standards also set them apart. Westpark Communications thoroughly tests their call agents for their level of expertise. 

The company does this by screening for typing speed, spelling, grammar, comprehension, communication, and listening skills. Westpark Communications also has advanced technology equipment that guarantees smooth workflow. Their services are;

  • Personalized
  • Local. 
  • Flexible. 
  • Secure. 
  • Available. 
  • Scalable 
  • Multilingual. 

Key executives

Kathie Edwards(President and CEO)

Kathie has been the President of Westpark Communications for 28 years and around 38 years in the communication field. Kathie is the second-generation owner of the company founded by her mother in 1968. She is an innovative leader that drives growth and exceptional service.

Laura Lehne(Operations Manager)

Laura has been the operations manager at Westpark Communications for 23 years and 24 years in the field. She is a Teaching and Telecommunications expert.

Westpark Communications reviews and comparisons

Westpark Communications has a 3.3-star review on Glassdoor with 55% recommendation to a friend and 70% CEO approval. The firm has customized messaging, call recordings, access for quality assurance, and complete call documentation.

Westpark Communications’s contact information

Westpark Communications’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 713-785-3238.

References

https://www.glassdoor.com/Overview/Working-at-Westpark-Communications-EI_IE898234.11,34.htm

https://www.crunchbase.com/organization/westpark-communications-l-p

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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