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Central 24 Horas

3.4/5 • Glassdoor rating


Call / Contact Center
Comunicações Unificadas & Colaboração
Infraestrutura em TIC
Painel Indicador de Performance – informações em tempo real 24×7 para sua gestão
Call /Call / contact center na nuvem



Public or Private


Seats or staff



$50 mil. - $100 mil.





Ana L. Ferreira, Coordenadora de Operações

Year Founded


Countries of fulfillment




Contact information

55 21 3512 1200

About Central 24 Horas: Review and comparison

Central 24 Hours is an innovative information technology (IT) and cloud-based telecommunications Business Process Outsourcing (BPO) solutions service. The company’s central office is in Rio de Janeiro, Brazil, where it’s been providing customized full-service information and communication technology (ICT) solutions since 1996. 

This BPO company services companies of all sizes, from small businesses to Fortune 100 companies. Due to the nature of the company’s hardware installation for network setup, the firm currently services other companies in Brazil.

Decades of experience delivering ICT solutions have brought national recognition and partnerships with major tech companies, including Avaya, Mutualink, Paessler, VMware, HP, Genesys, Interactive Intelligence, Fortinet, and Pumetronix, to name a few. The company last reported an annual revenue of $59 million and runs with 304 employees.

Central 24 Horas Outsourcing

Central 24 Hours is recognized for its relationship-building solutions and exceeding customer expectations. Its stated business values include ethics, integrity, innovation, transparency, quality, and respect for employees. 

The company delivers a host of information and communication technology solutions through these tenants: an owned and run multichannel contact center, integrative communications, IT and network infrastructure, the necessary accompanying hardware, servers, and 24x7x365 support focused on customization and quality for high-demand complex markets. 

Clients interested in hiring their services can schedule an install through the company’s contact page, call, or connect through social media channels LinkedIn, Facebook, YouTube, Twitter, or their Tumblr blog.

Central 24 Horas’s BPO services and pricings

Central 24 Hours is a cloud-based call center ICT BPO company that offers the following client services:

  • Critical information monitoring 24/7
  • Data security and firewall
  • IT services management
  • Virtualization and platforms
  • Cloud-based multichannel contact center
  • Supporting technology and applications for call center
  • Call center outsourcing
  • On-premise and cloud-based telephony solutions
  • 24/7/365 support

Headquartered in Rio de Janeiro, the BPO company also maintains satellite offices in Aracaju.

Central 24 Hours’ pricing

While pricing is handled on a client-by-client basis depending on needs, the company promises to come to an agreement with the customer that brings mutually accepted conditions for offers and perpetuity in the provision of services.

How Central 24 Horas outshines its competition

Central 24 Hours has delivered customized ICT and cloud-based telecommunication services that serve four foundational business principles:

  • Customer satisfaction through understanding needs, optimizing solutions, and quality assurance
  • Technological commitment to keeping up with trends, guaranteeing the provision of appropriate conditions
  • Social responsibility to socio-environmental improvement with fair and transparent human relationships
  • Economic health through the remuneration of invested capital to guarantee quality services, fair prices, and company continuity

Key executives

Fábio F. Palmeira  (Founder, CEO)

Fábio F. Palmeira, the founder of Central 24 Hours, has held the position of the Chief Executive Officer since 2016. He has an extensive background in outsourcing, tracking systems, security, and app technology. In addition, he’s distinguished for his leadership skills in business planning, strategic planning, and business process improvement.

Central 24 Horas reviews and comparisons

Central 24 Hours is a full-service cloud-based multichannel call center and ICT BPO solutions provider created in 1996 and headquartered in Rio de Janeiro, Brazil. While we do not offer any reviews of this company, they can be compared to mid-to-large-sized companies serving big clients throughout Brazil.


Central 24 Horas’s contact information

Central 24 Horas’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 55 21 3512 1200.

Central 24 Horas news, podcast & articles

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Central 24 Horas videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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