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Tops BPO

0.0/5 • Glassdoor rating


TOPS BPO is a full-service business process outsourcing company offering superior, affordable, practical and flexible customer service and back-office support services to its esteemed clients in the freight and allied industries. We attract, develop, and motivate a diverse workforce who specializes in customer acquisition and problem resolution. Our trained agents keep your customers happy and your business running.



Public or Private


Seats or staff








Catherine Gocela, Sales Manager

Year Founded


Countries of fulfillment




Contact information


About Tops BPO: Review and comparison

Tops BPO is an affordable and flexible full-service Business Process Outsourcing service based in Miami, Florida. The company opened its doors more than 20-years ago and has a breadth of experience across multiple industries and departments. 

As a leading U.S.-based BPO, the firm believes in supporting the local economy. They choose to hire a diverse group of employees to offer clients support in even the most niche areas of their field. 

By cornering the U.S. market first, Tops BPO was able to glide easily into India, Hong Kong, China, UAE, the Philippines, and Côte d’Ivoire. They currently employ between 11 to 50 staff members and are constantly expanding. 

Tops BPO Outsourcing

The BPO takes great strides to deliver a seamless transition between client departments and integrated Tops BPO employees. They provide staffing and support across an assortment of platforms, including phone, live chat, email, and more. 

The company believes in loyalty, integrity, skill, and the power of human interaction. A big part of their unique approach to BPOs is creating cost-efficient services for new start-ups, small businesses, and expanding companies. 

Tops BPO’s BPO services and pricings

Tops BPO offers outsourcing and talent acquisition through a variety of services, including:

  • Sales Support
  • Strategic Product Sourcing
  • Recruitment
  • Live Chat Support
  • Call Center Services (Inbound and Outbound)
  • Pricing Analysis
  • Email Support
  • Staffing
  • Talent Management and Training
  • Voice Technical Support
  • Order Management
  • Back Office Support

They work with an assortment of industries, such as IT, sales, finance, medical, and others.

Tops BPO’s pricing

Tops BPO’s price guide changes from country to country and is ultimately based on business size and service. To get more information on the firm’s prices, interested businesses can request information through the company’s online contact form.

How Tops BPO outshines its competition

As an American firm, Tops BPO refuses to be overshadowed by local or international competitors. The company sets itself apart by providing:

  • Professional and well-trained employees
  • Over two decades of experience 
  • Access to top technology and support tools
  • Offering skill development programs 
  • Specializing in customer acquisition 

Key executives

Lorraine De Luna (HR and Recruitment Manager)

Lorraine has been working with Tops BPO since 2018. She graduated from Polytechnic University in the Philippines and was previously the recruitment officer for IPP Technologies. As the recruitment manager, Lorraine works with outsourcing staff being trained for client positions.

Ronald Awa (Account Executive)

Ronald’s work with the firm began in 2019. He works out of the Miami, Florida office and graduated from Our Lady of Fatima University. Ronald majored in science and tourism management, leading to his ability to balance international accounts across the company’s growing client base. 

Tops BPO reviews and comparisons

Tops BPO holds favorable reviews on social media. The company is recognized for working with industry leaders in the U.S. and throughout their global partnerships. Compared to other local Florida BPO services, the firm stands as a strong front runner, due to its high commitment to customer service and transparency. 

Tops BPO’s contact information

Tops BPO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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