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Omada One

0.0/5 • Glassdoor rating


Omada One is a premium offshore BPO recruitment and staffing outsourcing solution provider.


As the business landscape evolves rapidly, it’s imperative that your workforce adapts as well. Outsourcing is no longer exclusive to large corporations; small and medium-sized disruptive startups can also harness its benefits, enjoying cost savings and operational efficiencies.

At Omada One, we drive performance, execution, and outcomes while reducing monthly labor costs by an impressive 42%-62%.

What Omada One offers its clients

Our Unique Model:

We provide and manage state of the art, advanced multi-site plug and play # 1,000+ seat multi-site facilities in the Philippines that operates 24x7 365 days on.

The Omada One model stands out by bridging the gap between traditional outsourcing and establishing your own offshore dedicated extended team in the Philippines. We specialize in managing your outsourcing risk. We begin with a small, controlled start, often referred to as the "crawl" stage. During this phase, we clearly define the scope, prove the concept, build confidence, and then seamlessly progress into the "walk" and "run" stages of our process.

At each stage, rigorous reviews and audit checkpoints ensure there are no disruptions to your operations.

How Omada One outshines the competition

Omada One stands out in the competitive landscape of offshore KPO/BPO "Knowledge and Business" recruitment and staffing outsourcing through several key differentiators:

1. Unique Service Model: Omada One's service model strikes a balance between traditional outsourcing and setting up dedicated offshore teams. By starting small and gradually expanding, we minimize risk and ensure a seamless integration into your operations. This approach provides a level of flexibility and control that's hard to find elsewhere.

2. Focus on Performance and Outcomes: We're not just about cost savings; we emphasize performance, execution, and tangible outcomes. Our commitment to driving efficiency, improving team outcomes, and ensuring quality sets us apart. We aim to enhance your overall operations, not just reduce labor costs.

3. Wide Range of Service Offerings: Omada One offers a diverse array of services, from Customer Service, Dental Services, Legal Services, Accounting, Bookkeeping, Software Development and Medical Healthcare Transcriptional Coding. This breadth of expertise enables us to cater to a wide range of industries and business needs.

4. Employee Retention: Our impressive employee retention rates, averaging at 97%, showcase our dedication to talent retention and development. Low attrition rates 3% mean you can build stable, long-term relationships with your offshore teams, ensuring consistency and efficiency.

5. Transparency: We prioritize full transparency in our pricing, operations, and communication. Our clients appreciate the clear and detailed breakdowns in our proposals, fostering trust and eliminating any unexpected surprises.

6. Adaptability to Market Changes: We recognize the evolving labor market dynamics, inflation, and the potential impact of recessions. Omada One positions itself as a flexible solution for companies facing these challenges, offering cost-effective alternatives without compromising on quality.

7. Exceptional Client Satisfaction: Our high Net Promoter Score (NPS) reflects our commitment to client satisfaction. We go the extra mile to ensure our clients are not just satisfied but delighted with our services.

8. Emphasis on Quality Assurance: Omada One places a strong focus on quality assurance training. This ensures that your dedicated offshore teams are not just cost-efficient but also highly skilled and effective in their roles.

In summary, Omada One's competitive edge stems from its unique approach to outsourcing, unwavering commitment to performance and quality, diverse service offerings, and a track record of satisfied clients. We pride ourselves on being adaptable, transparent, and dedicated to empowering businesses to thrive in today's dynamic market.

Omada One company structure

At Omada One, we recognize that the business landscape has undergone significant transformations in recent years. Therefore, it's essential for your workforce to adapt as well.


Knowledge and Business Process Remote Staff Outsourcing is no longer limited to large corporations; even small and medium-sized startups can benefit from the advantages of dedicated remote staff teams, leading to cost savings and increased efficiency.

Our companies located in Australia, owns, operates and manages BPO micro contact delivery staffing centers strategically located in the Philippines, Asia Pacific Region, and other low labor cost regions.

These centers are designed to empower teams, allowing them to reach their full potential. What sets the Omada One model apart is its uniqueness, bridging the gap between traditional outsourcing and establishing your dedicated offshore team.

We take on the responsibility of managing your outsourcing risk by adopting a crawl-walk-run process model approach. This process starts with a small-scale implementation, clearly defining scope, proving the concept, and building confidence. As we progress into the walk and run stages, we ensure there are regular reviews and audit checkpoints to guarantee smooth operations without any disruptions.

Our company operates and manages several micro contact delivery centers strategically located in the Philippines 900 plug and play seats, Asia Pacific Region, and other low labor cost regions.

Our centers are designed to empower teams, allowing them to reach their full potential.


Zuellig Tower, 20th Floor, 1225, Makati City, Metro Manila

Public or Private


Seats or staff




  • Advertising & PR
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • IT Services and IT Consulting
  • Legal
  • Manufacturing
  • Others
  • Payroll
  • Real Estate
  • Recruiting Staffing
  • SaaS
  • Software Tech/IT
  • Transportation
  • Utilities


Year Founded


Countries of fulfillment
  • Australia
  • Hongkong
  • Malaysia
  • Philippines
  • United States
  • Admin Support
  • Build-Operate-Transfer
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • IT Services and IT Consulting
  • Output-based
  • Outsourcing Consultancy
  • Software & Application Development
  • Specialized BPO Vertical
Contact information


About Omada One: Review and comparison

Omada One is a BPO company based in the Philippines that offers recruitment and staffing outsourcing services.

Founded in 2020, the firm primarily provides back office and contact center solutions with a focus on forming high-performing teams with the right people.

Omada One is currently made up of around 900 staff distributed across North America, the Asia Pacific, and other lower labor-cost regions.

Omada One Outsourcing

Omada One believes high-performing teams don’t need more people or key performance indicators (KPIs).

Instead, it thinks a good team needs the right mix of skills, a strong commitment to the business, and the ability to deliver exceptional service and outcomes consistently.

Omada One has honed its expertise in creating forward-thinking teams and developing agents who excel in their roles. Its sustainable contact center solutions empower teams to deliver the right outcomes through the necessary skills, outlook, and empowerment.

Omada One’s BPO services and pricings

Omada One offers a wide range of BPO services tailored to each client’s needs and objectives.

The company strives to provide expert outsourcing and external management services. It also concentrates on building its clients’ internal capabilities for lasting excellence.

Omada One’s services are classified into two categories:

Do it with you

Its ‘do it with you’ solution aims to work with businesses to build productive teams. This service covers training, consulting, and hands-on guidance to teams that are structured and skilled:

  • For optimum productivity output
  • To have meaningful work experiences
  • To deliver quality customer outcomes

Do it for you

Omada One’s ‘do it for you’ solution is directed at upskilling internal teams to perform optimally and reach peak productivity.

For key processes requiring experience and specific knowledge, the BPO firm can provide efficient and cost-effective expertise beyond the basics. 

This service is best suited for:

  • Workforce management
  • Operational management
  • Contact center management
  • TL management
  • Contact center outsourcing

Omada One’s pricing

Omada One helps businesses save costs, improve efficiency, increase profitability, and scale up quickly. Clients can save on labor costs and benefit from at least 97% high staff retention. 

For consultation and quotes, interested clients can get in touch with the company and fill out the form to have an accurate pricing estimate.

How Omada One outshines its competition

What sets the Omada One model apart is its unique approach. The BPO firm bridges the gap between traditional outsourcing and creating a dedicated offshore team.

It takes on the responsibility of managing outsourcing risk by following a gradual approach.

Omada One begins with a small-scale implementation, clearly outlining the scope, demonstrating the concept, and instilling confidence.

As it guides clients through the subsequent stages, the agency maintains regular reviews and checkpoints to ensure seamless operations without any interruptions.

Key executives

Sean Mather (Executive Chairman)

Sean Mather acts as the current executive chairman at Omada One. He brings over 32 years of experience in the ICT and contact center industries, with 20 years as a senior executive in technology settings.

His expertise spans managing numerous contact center programs and introducing business solutions. He has also provided advisories on using problem-solving technology for businesses in Australia and Asia.

Sean’s knowledge covers contact center strategy, solution design, technology, project development, implementation, and governance.

Timothy Witucki (President and CEO)

Timothy Witucki is a forward-thinking entrepreneur and accomplished executive. He presently holds the positions of president, CEO, and board director at Omada One.

With an impressive three-decade career, Timothy has built extensive financial and high-tech business professional expertise.

Throughout his work, Timothy has shown a talent for turning startups into prosperous businesses with successful outcomes.

His skill in maneuvering through the intricacies of the business world and executing strategic plans has established him as a respected leader in the industry.

Omada One reviews and comparisons

Omada One is an innovative contact center and BPO solutions provider in the Philippines.

While we currently do not have any reviews for Omada One, we would suggest a comparison of the firm to other midsize BPO providers in the Philippines, as well as other firms located in the Asia Pacific region.

Omada One’s contact information

Omada One’s main headquarters is located in:

Zuellig Tower, 20th Floor, 1225, Makati City, Metro Manila

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +639173290448.


Omada One news, podcast & articles

Omada One videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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