View all outsourcing firms


2.4/5 • Glassdoor rating




Public or Private


Seats or staff



$25 to $50 million (USD)






Year Founded


Countries of fulfillment




Contact information

6(03) 7623 7777

About CUSCAPI: Review and comparison

Cuscapi was established in Malaysia in 1978 and rapidly gained critical acclaim as one of the first providers of Point-of-Sale systems. In 2004, the company was listed on the ACE Market and consequently changed its name to Datascan Berhad, a public company. 

Today, Cuscapi provides custom and scalable business management solutions, consulting services, IT security solutions and products, contact center outsourcing, and many other products and services in various sectors. 

The company enjoys assisting its customers in harnessing the full advantages of the Internet of Things to improve and enhance their business, making it more reliable, safe, efficient, connected, and sustainable.

CUSCAPI Outsourcing

The company receives its name from a combination of Customer (CUS) and Capital (CAPI), both words integral to the company’s commitment to maximizing clients’ customer capital by providing exceptional delivery and cutting-edge business solutions. 

The company’s vision is to empower, transform and inspire businesses to cultivate a more meaningful and successful relationship that fosters profitability and long-term customer loyalty. 

Cuscapi’s mission is to accelerate its customers’ success by providing world-class solutions and services, positioning its clients at the forefront of today’s changing business landscape.

CUSCAPI’s BPO services and pricings

According to its website, the company utilizes an omnichannel approach that improves customer CX in the food and beverage industry. Some of its products and services include:

C360 Engage

360 Engage is an end-to-end POS platform powered by the cloud that allows F&B operations to engage their customers through many channels that improve customer experience. 

The product enables live access to restaurant analytics at any time and anywhere. C360 Engage maintains online business processes when Internet connectivity is temporarily offline. The product reduces cost and improves operational efficiency. Some of the features of 360 Engage are:

Diner App

It is a unique app that allows customers to make orders and payments through their smartphones and scan a QR Code. This process accelerates the order process and provides further cost savings for the client with less staff and hardware.

Real-Time Analytics

C360 Engage provides live Analytics enabling clients to get a minute by minute actionable information about the status of their restaurant right from their smartphones.

Integrated Payment 

The Cloud Solution also accepts many payment types without price payment fees with individual payment gateways.

Cuscapi’s pricings

The company’s pricing is not disclosed and will depend on customers’ needs.

How CUSCAPI outshines its competition


Transight is a suite of F&B business management solutions that connects customers, outlet operators, suppliers, and management through a seamless Internet-based network. The software modules use the same core kernel, allowing users to share the same interface. 

According to its website, some of the features of this product are:

  • Point-of-Sale
  • Headquarter
  • Customer Loyalty Management
  • POS Manager
  • Inventory

Key executives

Datuk Jayakumar A/L Paneer Selvam (Executive Chairman)

Datuk Jayakumar A/L Paneer Selvam has been the Cuscapi Executive Chairman since 2018. He is also the Chairman of the Employees’ Share Option Scheme Committee and holds a diploma in Computer Science.

Dato’ Sri Khazali Bin Haji Ahmad (Executive Director)

Dato’ Sri Khazali Bin Haji Ahmad has been the Cuscapi Executive Director since 2019. He has a Master’s Degree in Economics from the University of Central Oklahoma and a Bachelor’s Degree in Agricultural Economics from Universiti Kebangsaan Malaysia.

CUSCAPI reviews and comparisons

Cuscapi is a publicly listed point-of-sale system provider in Malaysia. The company has an average review score.

CUSCAPI’s contact information

CUSCAPI’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A

In addition, you may email them at [email protected] or call 6(03) 7623 7777.


CUSCAPI news, podcast & articles

No news, podcast & articles available for this BPO

CUSCAPI videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.