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CyberOne

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About

CyberOne was established in 1995. In its nascent stages, CyberOne was an Australian professional internet service provider (ISP) that also gave quality technical support to the Australian clients. However, in 2006 they decided to expand their reach and launch a call center in Philippines. By 2010, CyberOne had achieved an impeccable reputation and reached out to other ISPs with its unparalleled services. CyberOne has fifteen years of experience as a dedicated and efficient ISP under its hood, with an unmatched reputation for the quality of services that it provides with consistency. CyberOne has now prospered into a team of highly skilled professionals with a deep insight into the dynamics of the industry.

CyberOne provides a diverse set of quality services that include Inbound Call Center Services, Back Office Services and much more. It helps the client with the troubleshooting, providing technical support, handling orders and sales campaigns etc. CyerOne completely immerses itself into the project it is handling. One of the most important services provided by CyberOne is the Back Office Services that help cut down costs and aim to enhance the overall development of the client company. The relentless passion with which CyberOne has reached out to its clientele has had a significant impact on its growth.

 

What CyberOne offers its clients

We know that outsourcing your services is a big decision. When you partner with CyberOne, we see ourselves as a part of your business, and we fully understand that our work for your company is a crucial part of your success.Everyone has a different need, and therefore we have different BPO services for you to consider.

How CyberOne outshines the competition

Quality service within your budget! We can help you customize solutions to suit your specific business needs.

CyberOne company structure

CyberOne started out in 1995 as an Australian-based professional internet service provider (ISP). We are a medium size BPO, subsidiary of Cyberone Limited (Hong Kong).

Sample highlight service offering of CyberOne

Staff Leasing from $3.75 / hour – You have full operational control of your staff and quality of your service while we manage your human resources. Seat Leasing starting at $79 / month – Plug and play. Fully-equipped with everything you need to get you started.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries
  • Digital Marketing
  • Financial Services
  • Hardware Tech/IT
  • Recruiting Staffing
  • Telecoms

Highlights

Domain Authority

5

Site traffic

14

OA ranking

-

Glassdoor rating

NO RATING

CrunchBase ranking

-

Details

Executive

Maciek Mikrut , CEO

Year Founded

2009

Countries of fulfillment

-

Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Human Resource & Legal
  • Software & Application Development
Contact information

+632 5310 5787, +639175783516

https://cyberone.ph/

Social media

About CyberOne: Review and comparison

CyberOne is a Business Process Outsourcing (BPO) and Contact Centre solutions service provider with headquarters based in Makati, Manila, Philippines. The firm has been offering technical support and assistance to the global market since 1995.

CyberOne is dedicated to offering customized BPO solutions through innovative outsourced contact centers and virtual call centers that allow businesses to focus on core business activities. Through innovation and years of experience, the company offers exceptional process optimization and customer experience for all types of clients.

The company’s current size is 501 to 1,000 employees, and the last reported revenue is about $100 million.

CyberOne Outsourcing

The company started out in 1995 as an Australian-based professional internet service provider (ISP). Having directly handled customer issues and technical problems in Australia, the company boasts of more than 15 years of experience and it is therefore capable of catering to a wide array of contact services.

The company’s BPO solutions are rooted in the deep understanding and knowledge of the industry that they hold. This has enabled them to render world-class services to clients and deliver low-cost business outsourcing solutions to the global market.

CyberOne’s BPO services and pricings

Even though the company specializes in contact center support services, they have expanded their services to include:

  • Back Office Outsourcing
  • Administrative Support
  • Offshoring
  • Call Center Outsourcing
  • Software Development
  • Social Media Marketing
  • Virtual Assistance
  • Web Design and Development
  • Talent Management and Recruitment
  • Data Entry and Analysis
  • Labor Relations
  • Performance Management

The company offers its services to a wide variety of industries, including telecommunications, financial services, e-commerce, logistics among others.

CyberOne’s pricing

The company offers several BPO services and allows its clients to customize the solutions to suit their specific needs. CyberOne recognizes that different organizations have different needs and therefore have different pricing for different types of services rendered. The prices for services are available on the company’s website.

How CyberOne outshines its competition

The firm establishes intricate relationships with its clients and works closely with them every step of the way. This makes their clients feel part of the entire process and fosters relationships built on trust. They also offer competitive pricing that allows them to be a preferable choice among several other competitors who offer the same services.

CyberOne’s team adheres to a tried-and-true agile process tailored to the client’s business needs and transparency standards.  Through active communication and frequent reporting to clients, the company is able to boost performance and introduce functionality changes flexibly along the way. This distinguishes them from other BPO providers by allowing the client to feel like they are still in control of their processes.

Key executives

Maciek Mikrut (CEO)

Maciek Mikrut has been the CEO of CyberOne since 2010. He has more than 25 years of senior management experience in the telecommunications and call center industry and over 30 years’ experience in software development. His impressive track record has allowed him to nearly double the company’s revenue during his tenure.

CyberOne reviews and comparisons

The renowned contact center and BPO service provider serves several large corporations in Australia, U.S, and U.K. Even though there are currently no reviews for CyberOne, it is a reputable name and a force to reckon with among midsize BPO service providers in the Philippines as well as in the global market scene. 

CyberOne’s contact information

CyberOne’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +632 5310 5787, +639175783516.

References

https://www.glassdoor.com/Overview/Working-at-CyberOne-EI_IE1865163.11,19.htm

https://www.crunchbase.com/organization/cyberoneph

CyberOne news, podcast & articles

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CyberOne videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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