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Virtual Staffing Solutions

3.6/5 • Glassdoor rating


The leading BPO solutions provider in Ormoc City, Philippines, Virtual Staffing Solutions offers a wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.

What Virtual Staffing Solutions offers its clients

Powerful Differentiators Generate Superior Results: Lower cost, Higher Staff Quality, No Deal Too Small, Veteran BPO Leadership, Extremely High-Quality Agents, We are an employee engagement evangelist. No significant competitors, We only hire experienced workforce, NO Work From Home, Providing people a chance to work near their families.

How Virtual Staffing Solutions outshines the competition

Virtual Staffing is the strategic choice for dynamic and small business owners with unique requirements such as scaling capabilities, tailor-fit services, and flexible parameters. With over 600+ engaged employees and counting, we support wide-ranging verticals. With 3 sites in the Island of Leyte, we bring the talents from major cities in the country and give them chance to work near their families; in return, the staff makes a career of their jobs giving us 3% attrition in 3 yrs of operation.

Virtual Staffing Solutions company structure

A solely American-owned contact center. Our CEO has more than 30 yrs of BPO experience, was senior management in Concentrix, Manulife, Goji, IBEX, and Continuum. Now have taken all those experiences and connections to build a unique call center company in the Philippines.

Sample highlight service offering of Virtual Staffing Solutions

All VSS agent pricing includes Account Management, Supervisor/Team Leads, IT, WFM, Quality, and Core Infrastructure for effective outcomes. With an accurate Workforce Management plan including examples of call arrival patterns, etc., VSS will be happy to refine and rework workforce and pricing models that may be better suited for any opportunity.



Public or Private


Seats or staff



$5 mil. - $10 mil.






Year Founded


Countries of fulfillment
  • Philippines
  • United States
  • Full service BPO
  • Specialized BPO Vertical
Contact information


About Virtual Staffing Solutions: Review and comparison

Virtual Staffing Solutions is a prominent BPO solutions provider founded in 2018. This firm offers a comprehensive suite of outsourcing solutions and caters to the needs of SMEs and large corporations in the US and UK.

Virtual Staffing Solutions prioritizes a deep understanding of clients’ needs. Leveraging its extensive experience and analytical systems, this third-party services company crafts strategically designed solutions tailored to each client’s requirements. 

Its range of services addresses key areas crucial to the success of many small to medium-sized businesses today. 

Whether it’s call center services, back-office support, or intricate data processing, its expert teams are committed to delivering solutions that drive growth and efficiency for clients.

Virtual Staffing Solutions Outsourcing

Virtual Staffing Solutions has physical locations in Boston City, Massachusetts, and Ormoc City, Leyte. It enables companies across various industries to access top-tier offshore multilingual staff at competitive rates.

Virtual Staffing Solutions currently employs 600+ employees and has worked with over 75+ clients from various industries. 

Virtual Staffing Solutions’s BPO services and pricings

Virtual Staffing Solutions’ services matrix includes:


  • Qualification
  • Sales
  • Lead development 
  • Appointment setting


  • Insurance/Billing/Vaccine
  • Scheduling/Claims/Verification
  • Nurses/RPM
  • Clinic scheduling


  • Billing/Receivables
  • Reports/Forecasting
  • Loan sales/Approvals 
  • Accounting/Payroll


  • Claims/Back office 
  • Verifications/Medical receivables
  • Lead generation
  • Qualification

Customer service

  • Service/Cross-selling
  • Email/Chat
  • Complaints/Collections 
  • Virtual assistants

Back office

  • Real estate
  • Data entry
  • Order processing
  • Admin work and accounting

Tech support

  • Tier 1 help desk
  • Database administration 
  • Network monitoring 
  • Web dev/IT programming


  • Air/Hotel/Auto
  • Booking/Sales
  • Service/Changes 
  • Retention

Virtual Staffing Solutions’ pricing

Talk to Virtual Staffing Solutions specialists to know more about its services and pricing models. 

How Virtual Staffing Solutions outshines its competition

Virtual Staffing Solutions stands as the strategic partner for forward-thinking small business owners seeking tailored solutions for scaling, flexibility, and unique requirements. 

Operating across three sites on the Island of Leyte, this staffing solutions provider draws talent from major cities in the region, offering them the opportunity to work close to their families. 

In return, its staff cultivates long-term careers, reflected in the firm’s low attrition rate of 3% in over three years of operation.

Key executives

Brian Hiener (CEO)

Brian has been the Chief Executive Officer of Virtual Staffing Solutions since December 2018. 

You can trust that this section will be promptly updated as soon as our research team obtains additional details.

Virtual Staffing Solutions reviews and comparisons

Virtual Staffing Solutions is an innovative staffing services provider. Although we currently don’t have in-depth reviews about this firm and its services, we recommend comparing it with other businesses specializing in remote staffing solutions in the Philippines. 

Virtual Staffing Solutions’s contact information

Virtual Staffing Solutions’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

Virtual Staffing Solutions news, podcast & articles

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Virtual Staffing Solutions videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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