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Virtual Staffing

3.4/5 • Glassdoor rating


The leading BPO solutions provider in Ormoc City, Philippines, Virtual Staffing Solutions offers a wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.

What Virtual Staffing offers its clients

Powerful Differentiators Generate Superior Results: Lower cost, Higher Staff Quality, No Deal Too Small, Veteran BPO Leadership, Extremely High-Quality Agents, We are an employee engagement evangelist. No significant competitors, We only hire experienced workforce, NO Work From Home, Providing people a chance to work near their families.

How Virtual Staffing outshines the competition

Virtual Staffing is the strategic choice for dynamic and small business owners with unique requirements such as scaling capabilities, tailor-fit services, and flexible parameters. With over 600+ engaged employees and counting, we support wide-ranging verticals. With 3 sites in the Island of Leyte, we bring the talents from major cities in the country and give them chance to work near their families; in return, the staff makes a career of their jobs giving us 3% attrition in 3 yrs of operation.

Virtual Staffing company structure

We are a One-Person Company (OPC). A solely American-owned contact center. Our CEO has more than 30 yrs of BPO experience, was senior management in Concentrix, Manulife, Goji, IBEX, and Continuum. Now have taken all those experiences and connections to build a unique call center company in Leyte.

Sample highlight service offering of Virtual Staffing

All VSS agent pricing includes Account Management, Supervisor/Team Leads, IT, WFM, Quality, and Core Infrastructure for effective outcomes. With an accurate Workforce Management plan including examples of call arrival patterns, etc., VSS will be happy to refine and rework workforce and pricing models that may be better suited for any opportunity.



Public or Private


Seats or staff



$5 mil. - $10 mil.






Year Founded


Countries of fulfillment
  • United States
  • Full service BPO
  • Specialized BPO Vertical
Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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