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GC Services

About

GC Services’ mission is to employ our decades of experience in the BPO industry to create tailor-made solutions for each client. We strive to be the unparalleled leader in performance, compliance, and client service. To that end, we provide a suite of services in our contact centers designed to make every customer contact an attempt to preserve and enhance lifetime customer value.

GC Services is not your average BPO. We nurture a culture where our employees are happy being at work, enjoy their work, and feel they are growing both professionally and personally. We give our employees the right tools, the right training, ongoing support, and career development. GC Services is committed to nurturing a culture where our employees are happy being at work, enjoy the work they are performing, and feel they are growing both professionally and personally.

What GC Services offers its clients

GC Services is a build-to-suit provider, and we handle a multitude of inbound and outbound tasks across many industries. Our approach is tailored from the day a client signs up for service and our flexible solutions meet clients’ immediate needs and beyond. We offer a full scope of solution offerings, including 24x7x365 programs, multi-channel and multi-lingual customer service programs (e.g. voice, email, chat, social media and more).

How GC Services outshines the competition

We invest in our agents’ development and training from day one, which explains why our largest applicant flow is derived from employee referrals. Applicants come for a job, and stay for a career, which is why over 90 percent of our management staff has been promoted from within.

GC Services company structure

GC Services is one of the largest privately owned business process outsourcing providers. Over 90 percent of our management staff has been promoted from within. So our leadership team exemplifies good leadership with a “lead from the front” culture at GC Services; often in the trenches with our employees, serving them to help meet the ever-growing demands of operating a successful BPO.

Sample highlight service offering of GC Services

We are the trusted BPO provider our clients can rely on when needed. Because of our proven quality methodology, and support received from our management staff, GC Services not only met the goal, but also surpassed it by consistently achieving a quality score of 90 percent. This and other reasons is why our average client tenure is fourteen years.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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