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GC Services

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About

GC Services’ mission is to employ our decades of experience in the BPO industry to create tailor-made solutions for each client. We strive to be the unparalleled leader in performance, compliance, and client service. To that end, we provide a suite of services in our contact centers designed to make every customer contact an attempt to preserve and enhance lifetime customer value.

GC Services is not your average BPO. We nurture a culture where our employees are happy being at work, enjoy their work, and feel they are growing both professionally and personally. We give our employees the right tools, the right training, ongoing support, and career development. GC Services is committed to nurturing a culture where our employees are happy being at work, enjoy the work they are performing, and feel they are growing both professionally and personally.

What GC Services offers its clients

GC Services is a build-to-suit provider, and we handle a multitude of inbound and outbound tasks across many industries. Our approach is tailored from the day a client signs up for service and our flexible solutions meet clients’ immediate needs and beyond. We offer a full scope of solution offerings, including 24x7x365 programs, multi-channel and multi-lingual customer service programs (e.g. voice, email, chat, social media and more).

How GC Services outshines the competition

We invest in our agents’ development and training from day one, which explains why our largest applicant flow is derived from employee referrals. Applicants come for a job, and stay for a career, which is why over 90 percent of our management staff has been promoted from within.

GC Services company structure

GC Services is one of the largest privately owned business process outsourcing providers. Over 90 percent of our management staff has been promoted from within. So our leadership team exemplifies good leadership with a “lead from the front” culture at GC Services; often in the trenches with our employees, serving them to help meet the ever-growing demands of operating a successful BPO.

Sample highlight service offering of GC Services

We are the trusted BPO provider our clients can rely on when needed. Because of our proven quality methodology, and support received from our management staff, GC Services not only met the goal, but also surpassed it by consistently achieving a quality score of 90 percent. This and other reasons is why our average client tenure is fourteen years.

Headquarters

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Public or Private

Private

Seats or staff

5,001-10,000

Revenue

$1 to $2 billion (USD)

Industries

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Highlights

Domain Authority

24

Site traffic

92

OA ranking

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Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

Sheldon Grey, President And Ceo

Year Founded

1957

Countries of fulfillment

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Sectors

-

Contact information

7137766535

https://gcservices.marketing/

Social media

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About GC Services: Review and comparison

GC Services is an excellent provider of contact center services. They are a trusted BPO provider that has offered customer services to clients for over six decades. The headquarters of the company is in Houston, TX. 

GC Services has industry experience, dedicated agents, and qualified management teams. Since 1957, they have helped to improve businesses by providing an excellent customer experience. GC Services’s current company size is 5,001-10,000 employees, and its last reported revenue is $1 to $2 billion.

GC Services Outsourcing

GC Services create tailor-made solutions for each of their clients. Their primary mission is to improve their clients’ customer experience by creating an effective and professional customer care service.

GC Services have, over the years, connected efficient customer representatives in Texas to employers in different states. The company offers innovative solutions beyond regular customer service, such as customer care, accounts receivable management, and back-office solutions. 

The firm has constantly been gaining new clients, which has, in turn, increased the number of employees. This positively affects the state’s economy. The firm creates a balanced system where both their clients and employees work seamlessly to achieve a common goal of customer satisfaction.

GC Services has earned the following certifications: SSAE 18 SOC 1 Type I, SOC 2 Type II, PCI DSS 3.2.1.

GC Services’s BPO services and pricings

Here are the services provided by the firm: 

  • Customer Care Solutions
  • General inquiries
  • Credit applications processing/verification
  • Fraud control
  • Misapplied payment research, 
  • Order error processing, 
  • Service upgrades,
  • Quality assurance monitoring, 
  • Internet sales assistance, 
  • Consumer and commercial cash application, 
  • customer refunds, 
  • Third-party sales verification
  • Relation-based interaction
  • Professional competencies
  • Specialized care

Account Receivables Management

  • Better recovery rates
  • Improved relations
  • Educating customers

Back Office

  • Administrative solutions 
  • First Impressions
  • Improved retention

GC Services provides everything their clients need for a smooth customer experience, from customer service call centers to technical support. 

The firm works with clients in different industries such as automotive, banking and financial services, consumer electronics, energy and utility, healthcare/insurance, tolling, and various governmental agencies.

GC Services pricing

The company provides tailored quality and transparent services. The firm’s pricing will depend on the clients’ requirements and the service they offer. GC Services, however, have a sound pricing system for every one of their services.

How GC Services outshines its competition

GC Services’ relevance over the years is because of their unique work operations. They dedicate time to work closely with their clients to know the exact service to offer them. 

According to its website, GC Services works with all clients to identify the problem, formulate a solution, and supply a dedicated and diverse client management team, with varying tenure, to provide a comprehensive solution in a stable work environment.

Key executives

Sheldon Grey (President And CEO)

Sheldon Grey has been the firm’s Chief Executive Officer (CEO) and President since 2013.

He has actively created a productive environment for staff. Sheldon has also taken on diverse projects to develop more efficient call center services for clients.

GC Services reviews and comparisons

The company has a lot of positive reviews from staff and clients alike. Here is an appraisal from a past client named Philip M.

“Thank you for your support during hurricane Irma. We could not have provided the services that we provided to your customers without your assistance. It’s nice to know that we have built this relationship with you, and we thank you very much for your support.”

 

GC Services’s contact information

GC Services’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call 7137766535.

References

https://www.glassdoor.com/Overview/Working-at-GC-Services-EI_IE18701.11,22.htm

https://www.crunchbase.com/organization/gc-services

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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