About GC Services: Review and comparison
GC Services is an excellent provider of contact center services. They are a trusted BPO provider that has offered customer services to clients for over six decades. The headquarters of the company is in Houston, TX.
GC Services has industry experience, dedicated agents, and qualified management teams. Since 1957, they have helped to improve businesses by providing an excellent customer experience. GC Services’s current company size is 5,001-10,000 employees, and its last reported revenue is $1 to $2 billion.
GC Services Outsourcing
GC Services create tailor-made solutions for each of their clients. Their primary mission is to improve their clients’ customer experience by creating an effective and professional customer care service.
GC Services have, over the years, connected efficient customer representatives in Texas to employers in different states. The company offers innovative solutions beyond regular customer service, such as customer care, accounts receivable management, and back-office solutions.
The firm has constantly been gaining new clients, which has, in turn, increased the number of employees. This positively affects the state’s economy. The firm creates a balanced system where both their clients and employees work seamlessly to achieve a common goal of customer satisfaction.
GC Services has earned the following certifications: SSAE 18 SOC 1 Type I, SOC 2 Type II, PCI DSS 3.2.1.
GC Services’s BPO services and pricings
Here are the services provided by the firm:
- Customer Care Solutions
- General inquiries
- Credit applications processing/verification
- Fraud control
- Misapplied payment research,
- Order error processing,
- Service upgrades,
- Quality assurance monitoring,
- Internet sales assistance,
- Consumer and commercial cash application,
- customer refunds,
- Third-party sales verification
- Relation-based interaction
- Professional competencies
- Specialized care
Account Receivables Management
- Better recovery rates
- Improved relations
- Educating customers
- Administrative solutions
- First Impressions
- Improved retention
GC Services provides everything their clients need for a smooth customer experience, from customer service call centers to technical support.
The firm works with clients in different industries such as automotive, banking and financial services, consumer electronics, energy and utility, healthcare/insurance, tolling, and various governmental agencies.
GC Services pricing
The company provides tailored quality and transparent services. The firm’s pricing will depend on the clients’ requirements and the service they offer. GC Services, however, have a sound pricing system for every one of their services.
How GC Services outshines its competition
GC Services’ relevance over the years is because of their unique work operations. They dedicate time to work closely with their clients to know the exact service to offer them.
According to its website, GC Services works with all clients to identify the problem, formulate a solution, and supply a dedicated and diverse client management team, with varying tenure, to provide a comprehensive solution in a stable work environment.
Sheldon Grey (President And CEO)
Sheldon Grey has been the firm’s Chief Executive Officer (CEO) and President since 2013.
He has actively created a productive environment for staff. Sheldon has also taken on diverse projects to develop more efficient call center services for clients.
GC Services reviews and comparisons
The company has a lot of positive reviews from staff and clients alike. Here is an appraisal from a past client named Philip M.
“Thank you for your support during hurricane Irma. We could not have provided the services that we provided to your customers without your assistance. It’s nice to know that we have built this relationship with you, and we thank you very much for your support.”
GC Services’s contact information
GC Services’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 7137766535.