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Gurland

About

Gurland is a Philippines based business process outsourcing company for firms in the U.S.A. and Canada. Discover how we are transforming the business models of our clients and leveraging unparalleled human capital potential in the world’s greatest outsourcing destination.

What Gurland offers its clients

Automation + Human Capital. A seamless process between back-office and front office operations, leading to greater quality and efficiency. Through our back-office services and process improvements, we can help you optimize costs while improving the customer’s experience and the perception of your brand. This approach has added value to hundreds of programs around the world.

How Gurland outshines the competition

Gurland redefines the customer experiences starting from the very first interaction. Every interaction counts between your brand and future customer. Learn how our performance transformation experts are taking customer along the sales journey. This is how we set ourselves aside from the rest.

Gurland company structure

We're a midsize, early stage multinational with our parent company being incorporated in DE, USA. Our management team and board of directors is a lean group with 10+ years in management consulting and fortune 100 enterprise sales experience.

Sample highlight service offering of Gurland

Omni-channel customer care across multiple verticals and industries. FTE rates begin as low as $8/hour and rise from there.

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About Gurland: Review and comparison

Gurland Corp, founded in 2012, provides global customer experience solutions. The company employs over 300 people with four total branches located in the US and Asia. Currently, Gurland serves over 100 clients.

Gurland’s annual revenue is estimated to be between $5 to $8 million.

Gurland Outsourcing

Gurland BPO began in Wilmington, Delaware, with headquarters in New York. The company has expanded its global footprint with plans for continued growth.

Gurland’s BPO services and pricings

Gurland partners with multiple industries. These include health care, financial services, consumer services, insurance, and more. 

As a performance marketing service, every aspect of their features is laser-focused on customer retention and acquisition. They aim to help their clients grow and build lasting relationships with their customers.

Services provided by Gurland include the following:

  • Call center services
  • Chat support
  • Email support
  • SMS support
  • Technical support
  • 24/7 customer support
  • Inbound sales
  • Lead generation
  • Scheduling
  • Marketing automation
  • CRM management

Gurland’s pricing

Pricing for services from Gurland is dependent upon services needed and is therefore subject to change. In addition, their pricing model supports “economics of scale,” and thus, Gurland incentivizes larger orders by affording better pricing.

On average, services by an hourly rate are under $25, and project sizes have a $1000 minimum.

How Gurland outshines its competition

Gurland ensures the growth of client businesses, boasting 75% conversion rates, 100% increased traffic, and 35% increased revenue.

One advantage of partnering with Gurland is their approach to omnichannel customer experiences. Their holistic omnichannel solutions ensure seamless customer support that reaches more customers. Gurland currently reports a 97% customer satisfaction rate and handles more than 2 million customer interactions per year.

Additionally, Gurland is TCPA compliant. They focus on meaningful customer interactions rather than intrusive or irrelevant calling practices.

Gurland believes in transparency, meaning they share their plans and strategies with their clients from the beginning. Then, Gurland will guide its customers through their process. 

Key executives

Matthew Guarneri (President)

Matthew Guarneri founded Gurland Corp. Previously, he worked as a Freight Broker with Steady Routes Logistics, a supply chain solutions provider.

Ali Mustafa (Chief Marketing Officer)

Specializing in sales automation marketing for over eight years, Ali Mustafa joined Gurland in 2020 as their chief marketing officer.

Carlitos Rivera (Director – Business Development)

Carlitos Rivera is an experienced call center and BPO consultant. Before joining Gurland in 2017, Carlitos Rivera was CEO of Segura TSI and a Funding Specialist at Empower Group. 

Jennifer Narciso (Manager Strategic Partnerships)

Jennifer Narciso joined Gurland in 2018 with a promotion to account executive in 2019. Jennifer Narciso has experience in partnership/account relations roles, team leadership, and call center operations.

Gurland reviews and comparisons

As Gurland is a relatively young BPO, we do not currently have reviews for the company. However, testimonials featured on the Gurland official site compliment the company as trustworthy, flexible, and supportive.

Gurland is a midsized back-office and customer support provider that operates out of the US. Their call centers locations include the Philippines, Dominican Republic, and Thailand. Thus, Gurland is comparable to other midsized BPO’s from the US and the countries of their call centers.

Gurland’s contact information

Gurland’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1-866-218-0280.

References

https://www.crunchbase.com/organization/gurland-corporation

Gurland videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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