About Gurland: Review and comparison
Gurland Corp, founded in 2012, provides global customer experience solutions. The company employs over 300 people with four total branches located in the US and Asia. Currently, Gurland serves over 100 clients.
Gurland’s annual revenue is estimated to be between $5 to $8 million.
Gurland BPO began in Wilmington, Delaware, with headquarters in New York. The company has expanded its global footprint with plans for continued growth.
Gurland’s BPO services and pricings
Gurland partners with multiple industries. These include health care, financial services, consumer services, insurance, and more.
As a performance marketing service, every aspect of their features is laser-focused on customer retention and acquisition. They aim to help their clients grow and build lasting relationships with their customers.
Services provided by Gurland include the following:
- Call center services
- Chat support
- Email support
- SMS support
- Technical support
- 24/7 customer support
- Inbound sales
- Lead generation
- Marketing automation
- CRM management
Pricing for services from Gurland is dependent upon services needed and is therefore subject to change. In addition, their pricing model supports “economics of scale,” and thus, Gurland incentivizes larger orders by affording better pricing.
On average, services by an hourly rate are under $25, and project sizes have a $1000 minimum.
How Gurland outshines its competition
Gurland ensures the growth of client businesses, boasting 75% conversion rates, 100% increased traffic, and 35% increased revenue.
One advantage of partnering with Gurland is their approach to omnichannel customer experiences. Their holistic omnichannel solutions ensure seamless customer support that reaches more customers. Gurland currently reports a 97% customer satisfaction rate and handles more than 2 million customer interactions per year.
Additionally, Gurland is TCPA compliant. They focus on meaningful customer interactions rather than intrusive or irrelevant calling practices.
Gurland believes in transparency, meaning they share their plans and strategies with their clients from the beginning. Then, Gurland will guide its customers through their process.
Matthew Guarneri (President)
Matthew Guarneri founded Gurland Corp. Previously, he worked as a Freight Broker with Steady Routes Logistics, a supply chain solutions provider.
Ali Mustafa (Chief Marketing Officer)
Specializing in sales automation marketing for over eight years, Ali Mustafa joined Gurland in 2020 as their chief marketing officer.
Carlitos Rivera (Director – Business Development)
Carlitos Rivera is an experienced call center and BPO consultant. Before joining Gurland in 2017, Carlitos Rivera was CEO of Segura TSI and a Funding Specialist at Empower Group.
Jennifer Narciso (Manager Strategic Partnerships)
Jennifer Narciso joined Gurland in 2018 with a promotion to account executive in 2019. Jennifer Narciso has experience in partnership/account relations roles, team leadership, and call center operations.
Gurland reviews and comparisons
As Gurland is a relatively young BPO, we do not currently have reviews for the company. However, testimonials featured on the Gurland official site compliment the company as trustworthy, flexible, and supportive.
Gurland is a midsized back-office and customer support provider that operates out of the US. Their call centers locations include the Philippines, Dominican Republic, and Thailand. Thus, Gurland is comparable to other midsized BPO’s from the US and the countries of their call centers.
Gurland’s contact information
Gurland’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call +1-866-218-0280.