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Pacific Connexion

0.0/5 • Glassdoor rating


Pacific Connexion Consulting is one of the most innovative business process outsourcing units in the Philippines. The company aims to provide the best-in-class inbound and outbound customer relationship management services at a competitive cost to its clients. An end-to-end solutions service provider, Pacific Connexion Consulting lets companies focus on their competencies while outsourcing business processes to its highly talented professionals.

The company has the infrastructure to provide a transaction-based focus, where the company focuses on the volume of calls made, as well as a customer-centric focus that focuses on the quality of the calls made. Both processes, when run side by side ensure that there is a higher turnover with improved customer satisfaction levels. Pacific Connexion Consulting ensures that its clients do not have to bear capital investment costs, as well as reduce cost for software, personnel and telecommunication costs.

With a hard-working and well-trained staff, Pacific Connexion Consulting lets the client enjoy low turn-over per customer care representative, a potential to increase the number of representatives at a minimal cost, and the possibility to run operations for 24 hours a day and 7 days a week.

The company provides additional services for its clients, including telemarketing services, manpower outsourcing services, and IT technical support services.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Pax Arellano, Chairman/CFO

Year Founded


Countries of fulfillment




Contact information


About Pacific Connexion: Review and comparison

Pacific Consulting is a complete call center solutions and Business Process Outsourcing (BPO) services provider. Its goal since it was founded in 2003 has been to empower companies in focusing on what they’re best at, while Pacific Consulting takes on inbound and outbound customer relationship management services for a fraction of the cost it would take for companies to handle it in-house.

The company has between 201 and 500 staff that provide 24/7 outsourcing services from the Philippines. Pacific Consulting is based in the Philippines. Public information about this company is lacking.

Pacific Connexion Outsourcing

Pacific Consulting is an end-to-end outsourcing service provider focused on helping clients compete in today’s market, where customer expectations are getting higher. It sees this as a detriment to companies, who are expected to keep up with customer needs and may struggle to maintain the staff required to handle customer care due to labor, software, and telecommunications costs.

The company offers high call turnover while maintaining high-quality customer service utilizing a staff of highly trained individuals with a low turnover rate. It prides itself on innovation and saving its customers money by reducing the need for staffing and customer service-related costs to fill their needs as clients scale their businesses. 

Pacific Connexion’s BPO services and pricings

Pacific Consulting is a complete call center solutions provider that offers the following services to companies of all sizes:

  • Inbound Call Center Outsourcing Solutions
  • Outbound Call Center and Telemarketing
  • Virtual Assistant Services
  • Manpower Outsourcing
  • Help Desk and
  • IT Services Outsourcing Solutions

Its services are provided by “hardworking, highly trained and qualified personnel.” Pacific Consulting assures that it can run services 24/7, increase overall personnel, and cut personnel costs for clients. 

Pacific Consulting’s pricing

The company offers no pricing information on its website. Potential clients can contact Pacific Consulting via email: [email protected] or call them at 1-888-958-0729.

How Pacific Connexion outshines its competition

The company prides itself on its customer-centric approach, valuing quality over quantity while being able to maintain call volume and scale its services as its clients require it. 

Pacific Consulting states it is “committed to cutting down your costs by seamlessly maintaining the same, if not better, customer care services that you require and your customer’s demand.” It does this by maintaining a staff of highly qualified and trained customer care workers.

Key executives

Pax Arellano (Chairman & CFO)

Since its inception, Pax Arellano has worked as Chairman and CFO with Pacific Consulting. Before he began his work with the company, he worked as an IT advisor for JP Morgan for nearly 25 years. He received his education from New York University.

Pacific Connexion reviews and comparisons

We could not find any reviews for this company from clients or employees. Despite the company’s age and its work in IT, Pacific Consulting lacks a strong web presence, and its website is less than informative. One can compare it to other call center and IT outsourcing companies of its size.

Pacific Connexion’s contact information

Pacific Connexion’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call .

Pacific Connexion news, podcast & articles

No news, podcast & articles available for this BPO

Pacific Connexion videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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