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Alert Brasil

3.0/5 • Glassdoor rating


We are a contact center and BPO (Business Process Outsourcing) services company created in 2000. We offer to the Brazilian and Latin American market, digital and intelligent solutions with high efficiency in customer service.

What Alert Brasil offers its clients

Call Center Outsourcing, Call Center serviços, BPO, Terceirização e offshoring, Contact Center, and Customer Experience

How Alert Brasil outshines the competition

We believe in the concept of Intelligent Digital Interaction. Our success story, SerenA® is the result of this methodology. Thanks to our technological laboratories, added to the team of IT professionals and experts, we built an Artificial Intelligence and RPA platform that brought us recognition among our clients.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Ana Paula Silva, Coordenadora de Marketing

Year Founded


Countries of fulfillment




Contact information


About Alert Brasil: Review and comparison

Alert Brasil is a Business Process Outsourcing company that provides top-class technical support, billing, and SAC to clients in Brazil and beyond. The company is invested in delivering more innovative and integrated business partnerships utilizing multichannel solutions. Alert Brasil is a customer-centric BPO specializing in customer relationships. 

As a technology innovator, contact center, and BPO, the company targets its offerings towards the Latin American and Brazilian markets, innovating digital solutions with high customer service efficiency.

Since its inception in 1999, the company has continued to evolve, taking advantage of its technological laboratories and IT experts to create an Artificial Intelligence solution. 

In addition, the company has an RPA platform that has brought international acclaim. Alert Brasil focuses on developing scalable, intelligent solutions on a platform of speed and security while offering a consultative approach towards innovative digital technology.

Alert Brasil Outsourcing

The firm’s mission is to understand its clients’ processes thoroughly, tailoring its services to improve efficiency, reduce costs, and ensure an excellent return on investment. 

Alert Brasil is the benchmark BPO and a standard-bearer for rival firms in the Latin American continent. The company believes in the power of personal relationships to collaborate in a more humanized, dynamic, and technological way without sacrificing our humanity in these interactions.

Alert Brasil’s BPO services and pricings

The problem-solving innovator provides the following services:

  • Back Office
  • SAC
  • Sales
  • Service Call
  • Reversal and Billing
  • Loyalty and profitability

Alert Brasil fosters a work environment centered on recognition, respect, people, and commitment. The company transforms the businesses of its customers and partners by ensuring excellence, quality, and open communication. Alert Brasil believes in a solution for every problem.

Alert Brasil’s pricing

The company’s pricing is not disclosed on its web pages and will depend on the client’s requirements.

How Alert Brasil outshines its competition

The company is proud of its solutions, providing outstanding CX to customers of important Brazil brands. Alert Brazil innovated on the fly to transform clients’ businesses in this new digital age. According to its website, Alert Brasil offers these solutions:

Serena RPA

This product is a Robotic Process Automation (RPA) that utilizes AI to improve CX. It is a solution that significantly enhances productivity, reduces workload, introduces agility and service quality while cutting down high costs for the client’s call center. 

Serena Chatbot

The Serena Chatbot is specifically designed to meet customer demand. At the same time, the company’s in-house team constantly refines and proves the robot’s performance to improve customer experience. 

The Chatbot reduced response time and service queues and deployed for Inbound and Outbound campaigns. It is easy to configure and integrate voice recognition with other solutions to deliver the best CX.

Serena Virtual Agent

Serena Virtual Agent is a 100% digital attendant that uses natural language processing (NLP) and Artificial Intelligence. This solution is beneficial for active and Inbound call center operations

Key executives

Ana Paula Silva (Marketing Coordinator)

Ana Paula Silva has been the Alert Brasil Marketing Coordinator since 2016. She has an MBA in Marketing from ESPM Escola Superior de Propaganda e-Marketing.

Hugo Moises (Commercial Manager)

Hugo Moises is the current Commercial Manager for Alert Brasil. His educational background and work experiences are unknown.

Alert Brasil reviews and comparisons

Alert Brasil is a mid-sized Information Technology firm and Business Process Outsourcing provider in Brazil. The company has an average review score.  

Alert Brasil’s contact information

Alert Brasil’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 3939-1258.


Alert Brasil news, podcast & articles

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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