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Grealy Consulting

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About

With a focus on contact centres and business process outsourcing (BPO), Grealy Consulting provides a transformative approach to performance improvement across different contact centre structures including offshoring and outsourcing call centres, shared services and back office operations. Find out how we can help you improve your business.

Established 2014. Tom brings his expansive industry experience to support clients across a wide range of contact centre structures and industry verticals

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http://grealyconsulting.com/

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About Grealy Consulting: Review and comparison

Grealy Consulting is one of the best call centers and BPO consulting firms in the Philippines. Established in 2014, Grealy Consulting specializes in back-office optimization, CX improvement, shared services, and more. 

With less than 25 employees and approximately $5 million in revenue, Grealy Consulting is a small operation with an exceptional team to help with management consulting and various business services.

Grealy Consulting Outsourcing

Grealy Consulting is based in Hong Kong, while Tom Grealy, the principal and founder, is located in the Philippines. He can be contacted via email at [email protected]

Grealy Consulting’s BPO services and pricings

Grealy Consulting’s main focus is on contact centers and BPO. They provide a unique and constantly transforming approach to performance improvement through various contact structures, for example, offshoring and outsourcing call centers. 

Tom Grealy uses his expansive industry knowledge to support clients across a wide range of center structures and industry verticals. After visiting the Philippines in 2005, the country’s best global practices inspired him.

One of his inspirations was the state-of-the-art technologies in the BPO industry that are improved through Filipino culture.  

Grealy Consulting’s pricing

While Grealy Consulting’s price is unknown, they generate sales by a high-performance culture aligned with marketing goals. 

How Grealy Consulting outshines its competition

Because of Grealy Consulting’s location, the Philippines offers a competent outsourcing hub with a quality workforce and excellent service culture.

Not only that, but call center employees are paid higher than the national average and enjoy better office facilities, alongside health care, more training, and gender equity.

Businesses need to adapt and define strategies to transition successfully. They will need due diligence and leadership while adjusting their operation since they deal with multiple geographies, cultures, and structural differences.

Grealy Consulting was able to accomplish those requirements during this time and grow into a recognizable company.  

Key executives

Tom Grealy (Managing Director)

As mentioned prior, Grealy is the managing director of Grealy Consulting with seven years of holding this title. He previously worked for Telstra for over 15 years as the director of the customer service transformation and customer sales.

Additionally, he was a policy officer for 15 years at the Australian Department of Foreign Affairs. He has a Master’s Degree in Business Administration from the University of Melbourne.

Grealy Consulting reviews and comparisons

Grealy Consulting differentiates itself from its competitors because of its leadership. Tom Grealy has an exciting vision and is always prepared to take on big challenges. His expertise in building capability in contact centers and his goal to transform customer service make Grealy Consulting unique. 

Grealy Consulting is driven by passionate teams who want to reach their expectations, and communication is one of the top priorities. Grealy is looking forward and thinking about long-term possibilities while building positive relationships with and among his staff. 

Grealy Consulting’s contact information

Grealy Consulting’s main headquarters is located in:

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In addition, you may email them at [email protected] or call .

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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