About Grealy Consulting: Review and comparison
Grealy Consulting is one of the best call centers and BPO consulting firms in the Philippines. Established in 2014, Grealy Consulting specializes in back-office optimization, CX improvement, shared services, and more.
With less than 25 employees and approximately $5 million in revenue, Grealy Consulting is a small operation with an exceptional team to help with management consulting and various business services.
Grealy Consulting Outsourcing
Grealy Consulting is based in Hong Kong, while Tom Grealy, the principal and founder, is located in the Philippines. He can be contacted via email at [email protected].
Grealy Consulting’s BPO services and pricings
Grealy Consulting’s main focus is on contact centers and BPO. They provide a unique and constantly transforming approach to performance improvement through various contact structures, for example, offshoring and outsourcing call centers.
Tom Grealy uses his expansive industry knowledge to support clients across a wide range of center structures and industry verticals. After visiting the Philippines in 2005, the country’s best global practices inspired him.
One of his inspirations was the state-of-the-art technologies in the BPO industry that are improved through Filipino culture.
Grealy Consulting’s pricing
While Grealy Consulting’s price is unknown, they generate sales by a high-performance culture aligned with marketing goals.
How Grealy Consulting outshines its competition
Because of Grealy Consulting’s location, the Philippines offers a competent outsourcing hub with a quality workforce and excellent service culture.
Not only that, but call center employees are paid higher than the national average and enjoy better office facilities, alongside health care, more training, and gender equity.
Businesses need to adapt and define strategies to transition successfully. They will need due diligence and leadership while adjusting their operation since they deal with multiple geographies, cultures, and structural differences.
Grealy Consulting was able to accomplish those requirements during this time and grow into a recognizable company.
Tom Grealy (Managing Director)
As mentioned prior, Grealy is the managing director of Grealy Consulting with seven years of holding this title. He previously worked for Telstra for over 15 years as the director of the customer service transformation and customer sales.
Additionally, he was a policy officer for 15 years at the Australian Department of Foreign Affairs. He has a Master’s Degree in Business Administration from the University of Melbourne.
Grealy Consulting reviews and comparisons
Grealy Consulting differentiates itself from its competitors because of its leadership. Tom Grealy has an exciting vision and is always prepared to take on big challenges. His expertise in building capability in contact centers and his goal to transform customer service make Grealy Consulting unique.
Grealy Consulting is driven by passionate teams who want to reach their expectations, and communication is one of the top priorities. Grealy is looking forward and thinking about long-term possibilities while building positive relationships with and among his staff.