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Advantage Reserve

2.3/5 • Glassdoor rating


Advantage Reserve provides high-quality central reservations services to the hospitality industry. We serve independent hotels and management companies to provide exceptional customer support including Voice Reservation Services and Website Booking Services.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Robbie Wilson, CHA, President

Year Founded


Countries of fulfillment




Contact information


About Advantage Reserve: Review and comparison

Advantage Reserve boasts some of the best central reservation services in the hospitality industry. This Business Process Outsourcing or BPO provider is headquartered in New York City, USA. Serving independent hotels and management companies since 2007, 

This hospitality-centric provider is known for its experience, knowledge, and sophistication. Advantage Reserve never misses a chance to persuade potential guests, capitalizing on technology to provide a professional sales experience at an affordable cost.

With unbeatable service, Advantage Reserve has expanded its fulfillment services to Fort Lauderdale Florida. A private company with big goals, this startup which hires less than 50 people, is quickly reaching its million-dollar revenue goal and is pushing for inclusion and diversity among its agents and management.

Advantage Reserve Outsourcing

With call centers based in Fort Lauderdale, Advantage Reserve takes pride in its many service options including phone calls, emails, live chats, and social media outreach. Always able to provide excellent customer service, the company evolves with the ever-changing tide of technology, allowing clients and buyers a simple and satisfying experience.

Advantage Reserve also is proud of their team members from compelling and various backgrounds, all with credentials in either reservations or front-office staffing. Their dedication to training and providing out-sourced customer service and sales options to small business owners is part of their mission statement.

Advantage Reserve’s BPO services and pricings

A boon to the small business owner, Advantage Reserve offers a wide array of options at an affordable price:

  • Voice Reservations
  • Reservations Support
  • Leisure Guest Experience
  • Corporate Guest Experience
  • Group Guest Experience
  • Daily, Weekly, or Monthly Reports
  • Luis – CRM platform designed to convert leads into revenue
  • Personalized Data Processing
  • Updated Security Controls and System Auditing
  • Call Routing, Recording, and Web-Based Reporting

Advantage Reserve also offers secure data storage and customizable technology solutions for your every day in-house needs. 

Advantage Reserve’s pricing

Pricing does vary based on client needs and requirements, often fluctuating depending on factors like size and location. While catering to the smaller businesses, Advantage Reserve understands the needs of the owners and management. This is why Advantage Reserve offers such customizable options and services

How Advantage Reserve outshines its competition

Unlike bigger companies who use cookie-cutter ideas and robotic, lifeless scripts to interact with potential customers, Advantage Reserve offers higher-quality options. It also offers more services than any other company, focusing solely on building trust and loyalty between the customer and the client. 

With unflinching integrity, Advantage Reserve offers well-trained agents portfolios of their clients’ business displaying greater detail than any competitor. They are continually adding to their pool of knowledge, heavily invested in their individual agent’s capabilities and willingness to learn. 

Key executives

Robbie Wilson, CHA (Founder and President)

Robbie began his journey as a small business owner in New York City, realizing that he didn’t have an affordable option for onshore, full-time reservation, and information services. 

His experience in developing, planning, and implementing operational roadmaps and financial structures to support growth is what grew Advantage Reserve into the business it is today.

His charismatic personality and relationships with partner hotels and staff create a culture of communication and efficiency that allows inclusivity and advancement.

Ai Uemoto (Vice President of Finance)

In charge of the financial health and leading financial strategies in business, Ai has been with Advantage Reserve since the beginning. 

She is fundamental in creating and maintaining a data-driven culture that strives for results. Her expertise encompasses payroll, budgets, contracts, negotiations, and procurement.

She is also a magician in preparing financial forecasts and reports for executives, sales and support teams, partners, and account managers. 

Advantage Reserve reviews and comparisons

Advantage Reserve has several reviews by current and former employees, as well as a highly rated interview and recruiting score on GlassDoor. Striving for excellence within their company to create a productive but distinct community is part of their appeal.

Their inclusivity and investment in professional training techniques put them above and beyond any other BPO provider for your small hospitality business. 

Advantage Reserve’s contact information

Advantage Reserve’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 212-989-3684.


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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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