View all BPO Companies

ERC (Enhanced Resource Centers)

Claim company

About

ERC is one of the top international BPO providers of customer experience solutions. We offer a full-service, end-to-end contact center solution across every aspect of the customer journey. Spanning domestic, nearshore, and international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It’s not a mission statement. It’s an unwavering commitment from each one of us. So, whether we’re providing customer care, recovery, or back-office support, we are way beyond a BPO or contact center… we deliver exceptional customer experiences with the data to back it up. On top of that, we put our money where our mouth is by focusing on technology that enables our talented team to provide value added interactions rather than replicating the contact centers of the past.

ERC (Enhanced Resource Centers) company structure

Outsourcing/Offshoring

Sample highlight service offering of ERC (Enhanced Resource Centers)

FinTech, Crypto, Customer Experience, Recovery, Collections, Customer Care, Energy, Insurance, Media & Technology, Health & Wellness, Retail & eCommerce, Travel & Transportation, Back Office Support, Content Moderation, ExpoTechnology, Outsourcing, and Offshoring

Headquarters

-

Public or Private

Partnership

Seats or staff

1,001-5,000

Revenue

$50 to $100 million (USD)

Industries

-

Highlights

Domain Authority

35

Site traffic

19,971

OA ranking

-

Glassdoor rating

4.2

CrunchBase ranking

-

Details

Executive

Andrew Smith, Senior Vice President

Year Founded

1999

Countries of fulfillment

-

Sectors

-

Contact information

800-617-0049

https://www.ercbpo.com/

Social media

About ERC (Enhanced Resource Centers): Review and comparison

Enhanced Resource Centers (ERC) is an international BPO provider founded in Jacksonville, Florida, in 1999. For over 20 years, ERC has provided onshore and offshore contact center solutions to customers all around the globe. 

ERC is one of the top international BPO service providers. The company goes above and beyond to deliver excellent customer service experiences to its clients while providing exceptional-quality back-office support and services. ERC’s goal is to provide business processing solutions in innovative and enriching ways that are directly beneficial to its clients. 

ERC not only offers business processing services, but the company also offers services to support fields like finance, insurance, health/medical, energy, retail, and media. ERC is a rather large BPO provider with an estimated 7,000 current employees and has an annual revenue of around $50-$100 million. As of 2021, ERC has established a solid offshore and nearshore presence in six countries across four continents. It also plans to continue expanding its resources to serve its clients better.

ERC (Enhanced Resource Centers) Outsourcing

ERC’s main headquarters office is in Jacksonville, Florida, in the United States. ERC also has US office locations in Orange Park, Florida, and Waycross, Georgia. In addition to its multiple US office locations, ERC offers work-from-home positions and hires talent from all over the country.

ERC is not only an onshore outsourcing company but also has operations in multiple other countries, both nearshore and offshore. ERC has nearshore offices in both Naco and San Isidro in the Dominican Republic. ERC’s offshore locations include Durban, South Africa; Nairobi, Kenya; Gurgaon, India; and Clark, Philippines. 

ERC (Enhanced Resource Centers)’s BPO services and pricings

ERC provides a wide range of BPO services to its clients, ranging from standard business management operations to customer care and everything in-between. Some of ERC’s BPO services are as follows: 

  • Recovery
  • Contact center services
  • Technical support
  • Content moderation
  • Digital transcription
  • Data management
  • Bill and payment management
  • Performance management and optimization

ERC’s pricing

ERC is committed to saving its clients as much money as possible. While the company doesn’t list its prices directly on its website, you can fill out the contact form to get in touch with a representative for a free consultation concerning service prices. 

How ERC (Enhanced Resource Centers) outshines its competition

ERC is an innovative and goal-oriented company wanting to keep growing and expanding its resources to provide excellent customer care and support. ERC encourages its employees to be as highly qualified in their fields as possible and urges them to build strong relationships that directly cater to the client’s needs. 

ERC’s strong global presence and thousands of employees speak volumes to the company’s success. 

Key executives

Marty Sarim (President and CEO) 

Marty Sarim has been the president and CEO of ERC since 2018. Before that, he was president and COO of ERC. 

Andrew Smith (Senior Vice President)

Andrew Smith is the newly-appointed senior vice president at ERC. He has over 20 years of experience in executive positions for various companies. 

Kirk Moquin (Co-founder and Executive Chairman)

Kirk Moquin helped found ERC back in 1999 and has been on the board ever since.

 

ERC (Enhanced Resource Centers) reviews and comparisons

ERC has a 22-year career as a top-of-the-line contact center service and BPO service provider. Their customer service is hard to beat, even by larger BPO companies. 

ERC has overwhelming approval from its employees as well. More than 80% of ERC employees are pleased with their job and with the CEO. The same 80% even said they are likely to recommend ERC to any friends or family looking for employment.

ERC (Enhanced Resource Centers)’s contact information

ERC (Enhanced Resource Centers)’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-617-0049.

References

https://www.glassdoor.com/Overview/Working-at-ERC-EI_IE406406.11,14.htm

https://www.crunchbase.com/organization/erc-bpo

ERC (Enhanced Resource Centers) news, podcast & articles

No news, podcast & articles available for this BPO

ERC (Enhanced Resource Centers) videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.