FrontLogix offers the best solutions for creating stronger customer relationships, increasing sales, and improving retention rates. We work with our clients to develop strategies that drive customer loyalty. Furthermore, we help the clients make the most of their customer data, create new customer experiences, and optimize their business processes. We’re dedicated to closing the customer engagement capacity gap, taking advantage of technology & automation, and showing compassion, care, and understanding while completing the queries with 100% success. By investing in better customer service, we firmly believe that clients will find themselves with more satisfied customers who stay happy for extended periods—while using less of their time and money!
Our Mission And Vision
FrontLogix was founded with a single mission: To be the most successful, creative, and ground-breaking customer care service! We approach each of our clients with fresh eyes to develop customized, unique strategies. We transform customer engagement into customer loyalty and increase the customer lifetime value. FrontLogix is not just another customer service provider! We are a unified front that makes your customers feel heard, appreciated, and happy!
FrontLogix is:
Always available, always accessible;
All about quality;
Listening to the problems, owning the solutions;
Omnichannel;
What FrontLogix offers its clients
FrontLogix: Outsourcing, CX Strategy, and Technology
FrontLogix improves customer interactions by using more intelligent and innovative solutions. We’ll transform customer engagement into customer loyalty and increase the customer lifetime value. We provide an in-depth analysis of your current operations and customers, help you understand your customers' behavior, and suggest ways to optimize and improve. From our highly-trained agents and market specialists to a consultative approach, FrontLogix makes sure you have everything you need for an amazing customer service experience.
How FrontLogix outshines the competition
Why clients choose FrontLogix:
Flexibility: FrontLogix is a specialist in digital customer experience management and back-office support services. We don’t make customers fit into a box – we think outside the box to meet each customer's specific needs. Our in-house staff consistently adopts new technologies into practical solutions, saving our customers money and improving service to the end-user.
Quality: FrontLogix goes to extraordinary lengths to ensure that each interaction receives our utmost attention. Our agents are trained on omnichannel communication etiquette, technology, single interaction resolution, and the specifics of each customer’s application.
Experience: With over 15 years of BPO experience delivering services to some of the best brands in the world and another 15 years providing front and back-office workforce optimization technology to contact centers around the world, this combined experience differentiates us from our competition and allows us to offer a unique BPO technology and live agent solutions to our clients.
Stability: FrontLogix’s management team has prospered for the last three decades through wild swings in the economy, turbulence in the contact center industry, and a world pandemic. The management team alone has over 30 years of contact center outsourcing and technology experience. We have agents that have been our employees for more than a decade. We love what we do, and we think we do it better than anyone else in the industry.
Why clients stay with FrontLogix
Because of the care and attention they receive, including direct involvement by senior management;
The addition of the US-based work from home and offshore service delivery centers enables us to provide high-quality service at a greater value.
Regularly scheduled status meetings, ongoing communications by an assigned Аccount Мanager, and prompt resolution of issues contribute to building a solid partnership with our clients.
FrontLogix company structure
FrontLogix is a boutique BPO outsourced contact center service provider operating from multiple locations with multiple subsidiaries. The company was founded by seasoned contact center executives with over 30 years of industry experience in both BPO and Contact center technology industries. FrontLogix has been focused on providing customer experience for some of the world's best-branded companies. Over the years, our client relationships include 20th Century Fox, AT&T, Gearys, Barnes and Noble, Crabtree & Evelyn, Hasbro, Hallmark, Sprint, and Lucas Arts.
