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Direct Answer

4.4/5 • Glassdoor rating


Increase Revenue and Exceed Customer Expectations by outsourcing complete management of your Customer Touchpoints. All without sacrificing quality and experience.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Karen Piontkowski, CEO

Year Founded


Countries of fulfillment




Contact information


About Direct Answer: Review and comparison

Karen Cuppett Piontkowski founded Direct Answer in 1991 to create a firm focused on client support through services that included associations, publishers, fundraisers, and e-commerce merchants. Over the decades, services have expanded, establishing Direct Answer as a communications and Business Process Outsourcing (BPO) provider.

The “swoop” logo represents their commitment to three core concepts: full-service, speed, and value. These concepts outline their commitment to start-to-finish services that evolve with their client’s needs. In addition, they promote efficiency, flexibility, and trust.

Direct Answer Outsourcing

Direct Answer is based in Oxon Hill, Maryland and has a warehouse with loading docks that is minutes away from an East Coast hub. Direct Answer can thus help you solve your logistic problems by getting your physical resources moved and delivered on time. 

Direct Answer’s BPO services and pricings

Direct Answer offers a variety of flexible services, including:

  • Fulfillment
  • Handwork & Kitting
  • Lettershop & Direct mail
  • Lockbox & Data entry
  • Contact Center
  • Warehousing & Logistics
  • Print & Promotional
  • Subscription Management

Direct Answer pricing

As Direct Answer provides multiple services, pricing varies depending on chosen services. However, value for the cost is one of their core concepts, and prices are comparable to competition services.

How Direct Answer outshines its competition

The various services offerings from Direct Answer integrate seamlessly. As a result, clients can take advantage of multiple services for superior time management and flexibility.

Their approach to Project Management, through Project Trend Management (PTM), creates follow-through and workflow efficiency that helps it stand out from the competition. Direct Answer focuses on client understanding more than simply directing clients. Their goal is to establish trends that grow with the client’s needs.

Clients recognize Direct Answer’s dedication and excellence in customer service.

Key executives

Karen Cuppett Piontkowski (Founder & CEO)

Karen Cuppett Piontkowski began her career in print and publishing in 1980. She expanded her experience with promotions to Vice President of Marketing and Systems and later Senior Vice President at AB&C Group.

She founded Direct Answer in 1991 and continues to guide innovation in the company.

Katie Roger (Executive Vice President)

Katie Roger began as an intern for Direct Answer in 1991. She is passionate about fundraising and excels at organizational roles.

She was honored by the National Association of Professional Executive Women as a ‘Woman of Professional Excellence.’

At Direct Answer, Katie Roger oversees fiscal management, commercial service functions and develops new business ventures.

Andy Rogers (Vice President)

Andy Rogers’ first high-school job was as a mail-room manager for Direct Answer in 1995. 

The US Army commissioned him as a transportation officer, which led to serving as an Air Logistics Officer and a Detachment Commander. His role in the army as a certified Unit Movement Officer involved major logistics channels, including air, rail, road, and sea.

With Direct Answer, he oversees Distribution and Logistics Operations, Production, and Print.

Direct Answer reviews and comparisons

Direct Answer received awards from Clutch for top call center services (Washington, DC) in 2018, top voice services in 2019, and naming it a top BPO company in 2019. Clutch is an independent platform that collects client feedback. The reviews are available for public viewing and are consistently above four stars.

Direct Answer includes favorable reviews on their website under testimonials. The reviews praise Direct Answer for high standards and flexibility.

Direct Answer’s contact information

Direct Answer’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 301-567-7999.


Direct Answer news, podcast & articles

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Direct Answer videos & images

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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