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Adept Technologies

0.0/5 • Glassdoor rating


Welcome to Adept Technologies, your trusted partner in navigating the ever-evolving landscape of digital transformation.

Who Are We?
At Adept Technologies, we are more than just a tech-driven company; we are your catalyst for growth, innovation, and success. Headquartered in Nairobi, Kenya, since 2006, we have been at the forefront of empowering businesses like yours to embrace agility, flexibility, and innovation while delivering exceptional customer experiences.

What Do We Do?
Our comprehensive suite of services is designed to address every aspect of your digital journey. From AI & Machine Learning, including data annotation, curation, and validation, to Contact Center solutions encompassing telesales, customer support, data collection, and lead generation, we provide the tools and expertise to drive your business forward.

Moreover, our Data Solutions, spanning cloud services, business automation, record digitization, and data protection, ensure that your data is not just secure but also easily accessible and optimized for strategic decision-making. And with our eLearning & Skills Training offerings, including instructional design services, digital skills training, and workplace digital learning, we empower your workforce to stay ahead in an ever-changing landscape.

Join Us in Shaping the Future
Together, let’s harness the power of digital solutions to not only improve business livelihoods but also create meaningful employment opportunities. Let’s embark on a journey of innovation, growth, and success.

What Adept Technologies offers its clients

- People and technology to speed up AI development for our clients.
- Quality and speed to accelerate our client's project without compromising on quality.
- Insights and action that will maximize output through collaboration and built-in feedback.

How Adept Technologies outshines the competition

Shared core values where our mission and/or vision aligns with our client as well.

Adept Technologies company structure

We are a dynamic tech-driven company headquartered in Nairobi, Kenya, founded by two visionary Kenyan female entrepreneurs. Since our inception in 2006, we've been at the forefront of digital transformation, providing tailored solutions to empower businesses worldwide. With a focus on customer experience and community impact, we're not just a boutique BPO; we're a driving force for change. Our mission to accelerate organization success and transform lives is reflected in our innovative services spanning AI & Machine Learning, Contact Center solutions, Data Solutions, and eLearning & Skills Training. At Adept Technologies, we're not just shaping the future; we're shaping lives.

Sample highlight service offering of Adept Technologies

At Adept Technologies, we're excited to unveil our exclusive Machine Learning Value Pack offer crafted to empower AI innovators and delivering high-quality training data. Starting at $0.06 per task, enjoy significant savings and maximize your ROI as we partner with you to scale your AI projects.


Ground floor, Blue Violets Plaza, Kamburu Drive, 00100 , Nairobi , Nairobi

Public or Private


Seats or staff



$10 mil. - $25 mil.

  • BPO
  • IT Services and IT Consulting
  • SaaS
  • Software Tech/IT



Mercy Mugure, Chief Executive Officer

Year Founded


Countries of fulfillment
  • Kenya
  • Admin Support
  • Animation & Multimedia
  • Customer Service
  • IT Services and IT Consulting
  • Output-based
  • Seat Leasing BPO
Contact information

254 111 025 200

About Adept Technologies: Review and comparison

Adept Technologies, located in Nairobi, Kenya, offers innovative technological solutions for businesses worldwide. As a business process outsourcing (BPO) company, they perform the work on behalf of their clients without putting additional strain on the employee pool the company currently retains.

Per their company website, Adept Technologies works to make the workflow for companies more efficient. As a result of the firm taking on burdensome and arduous tasks, companies can better utilize their time and resources to plan for current and future needs.

Founded in 2007, the company currently employs 200 individuals on its BPO team. While they have experienced slight growth in the past six months, their employee tenure rate is meager at just one year. Therefore, it is questionable as to their long-term operation plan.

Adept Technologies Outsourcing

Every company has tasks that are necessary and of the utmost importance but are time-consuming and mundane. During these times and situations, many look into outsourcing organizations to complete the tasks on their behalf.

Adept Technologies has worked with businesses and corporations of all sizes and structures. The beauty of their services is that they are so varied and innovative that they can meet the needs of several industry types.

Adept Technologies’s BPO services and pricings

As technological solutions BPO provider, Adept Technologies offers a wide range of services to fit the needs of its clients. Some of the offerings include:

  • Image annotation for machines
  • Transcription of audio to text 
  • Transcription combined with translation (interviews, court cases)
  • Video subtitling for commercial and entertainment purposes
  • Data entry
  • Data-cleaning and conversion
  • Paper to digital records transferring
  • Email support
  • Online course-admission support
  • Digital marketing

This list is not comprehensive, as the company prides itself on offering whatever service is needed to fulfill its client goals. As a result, the company continually adds new options for consumers to take advantage of when needed.

Adept Technologies’ pricing

Due to the bespoke nature of the services provided, the company does not list package pricing or set costs on its website. Instead, they encourage prospective clients to get in touch for a custom quote. 

How Adept Technologies outshines its competition

As a provider of atypical BPO services like subtitling and translation, Adept Technologies has a firm grasp on the market of the industry it serves. With top talent within their employee roster, the firm can fulfill necessary outsourcing tasks that clients request of them and incorporate more as demand arises.

Key executives

Mercy Mugure (CEO)

Mercy Mugure has been with Adept Technologies since 2014. She has fulfilled the role of Chief Executive Officer since starting at the company, overseeing all business operations. 

Antony Ngatia (Business Development Manager)

Antony Ngatia has been with Adept Technologies since September 2021. He currently works in the capacity of Business Development Manager, where he helps plan the organization’s future.

Adept Technologies reviews and comparisons

As previously stated, while Adept Technologies has been around for over a decade, the average tenure of its staff is problematic. Most employees stay with the company for only one year, which makes others question why such a short period. Outside of employee relations, the firm enjoys high-end clients worldwide that seek them out for the quality work they provide. 

Adept Technologies’s contact information

Adept Technologies’s main headquarters is located in:

Ground floor, Blue Violets Plaza, Kamburu Drive, 00100 , Nairobi , Nairobi

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 254 111 025 200.

Adept Technologies news, podcast & articles

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Adept Technologies videos & images

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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