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3.1/5 • Glassdoor rating


yCom offers a wide variety of services including BPO, seat leasing, and a hybrid program which makes SkyCom unique in the industry. We have offices located in Central America: El Salvador and Guatemala, so we are an excellent near shore solution for any company! With direct flights from various cities in the United States, outsourced operations would just be one flight away! We are a mid-size bilingual call center which makes us the perfect fit for your business. We adapt to our clients needs.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Giovanni Scalia, CEO

Year Founded


Countries of fulfillment




Contact information

1 855 337 6601

About SkyCom: Review and comparison

SkyCom Call Center is a call center and Business Process Outsourcing (BPO) company headquartered in Florida. This firm provides the expertise and resources to run and grow your business without sacrificing your budget. With operations globally, this firm can manage outsourcing solutions and customer satisfaction solutions 24/7.

SkyCom has approximately five thousand employees across its in-house locations and remote offices. Established in 2004, this firm has reported revenues of USD 105-million 

SkyCom Outsourcing

SkyCom’s United States headquarters are in Florida, but they have offices globally to ensure quality service and competitive costs. SkyCom partners with various industries like financial services, telecommunications, retail, IT, travel, and more. 

This firm offers off-shore, nearshore, and onshore BPO services from locations around the world. Some include Mexico, El Salvador, Guatemala, India, Colombia, and the Philippines. 

SkyCom’s BPO services and pricings

True to its name, SkyCom Call Center offers high-quality call center services for businesses looking to outsource their workforce. This firm also offers various solutions to support back-end operations to help your team focus on core business needs. This firm helps enterprises with: 

  • Inbound and Outbound Telemarketing 
  • B2B and B2C Contact Campaigns
  • Sales Support
  • Data Entry 
  • Customer Support 
  • IT Support Services 
  • Phone Systems 
  • Back Office Services 
  • Chat Services
  • Debt Recovery and Collection Services 

SkyCom Call Center’s pricing

SkyCom Call Center offers customized outsourcing solutions for businesses around the world. All companies are unique, so this firm personalizes its services to your needs. Enquire now for a free quote

How SkyCom outshines its competition

With offices around the globe, this firm has a competitive advantage for low-costs and full-time service capabilities. According to this firms official webpage, some of the ways it outshines the competition is: 

  • Fast ramp-up with certified agents
  • No training and development costs
  • No overhead
  • Employee lawsuit protection
  • No licensing costs
  • No setup fees or additional costs
  • Experienced staff in multiple industries
  • Highest A.I. Technology in the industry
  • PCI / SOC 1-2 / HIPAA Certifications

Key executives

Luis Nicot (President) 

Luis Nicot joined this firm as President in 2017 and has decades of experience providing strategic planning and change leadership.

Roger Falkenstein (VP Sales) 

Roger Falkenstein is the Vice President of Sales and has expertise in advertising, marketing, and sales. Having worked in commercial management positions for a wide variety of businesses, he can understand the needs of his customers and teach others what he knows. 

Warner Hernandez (Learning & Development Supervisor)

Warner Hernandez has worked with this firm for over two years. He started as the Quality Assurance Manager and grew in his role to become the Learning and Development Supervisor. 

SkyCom reviews and comparisons

SkyCom is proud of its 4/5 star rating from past clients on Google Reviews. They have worked with some of the largest hospitals and clinics in the United States including, Blue Cross, Impro, Citibank, and more. Contact this firm today for more information and a quote. 


SkyCom’s contact information

SkyCom’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 855 337 6601.


SkyCom news, podcast & articles

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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